Senior Customer Success Manager

| Remote
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The future, as we see it, has millions of devices connected to the internet — everything from citywide bike sharing systems to smarter heart monitors to internet-connected eggs to catch turtle poachers. Hologram is here to connect anything to the internet — via our global cellular platform and network available in over 200 countries and territories. The future is connected, and we are connecting it.

Hologram is looking for a Senior Customer Success Manager to build and manage strong customer relationships, understand customers' needs, and ensure that Hologram can grow with customers into the future.

About this role

More than just another app, Hologram delivers internet to physical devices on the move all over the world. As a Senior Customer Success Manager, you will directly impact on Hologram's success by providing our customers with a strong point of contact. 

What you'll do
  • Become an expert on the Internet of Things industry and Hologram's solutions
  • Work directly with customers to help them find success with Hologram's solutions
  • Build long-lasting relationships with customers that move through the account's life stages
  • Work closely with leadership to help develop our customer success process and philosophy
  • Work across departments including product, design, marketing, etc to use customer feedback to improve our products
  • Provide critical feedback about what is working and what isn't to help develop and refine our operations
Helpful skills and experience
  • At least 3 years experience in customer success in a tech or SaaS company (IoT experience would be amazing!)
  • Passion for helping people solve complex challenges
  • You thrive in ambiguity and create structure out of it
  • You have a knack for explaining complicated things in a simple way
  • Ability to grasp new technical issues quickly
  • Prior experience handling customer emergencies and crises
  • Experience with growing revenue, renewals, and solutions selling
  • A drive to help scale the team and teach others
  • You're thoughtful and observant when it comes to possible process improvements
  • You have the ability to influence and build consensus
How we work at Hologram

Hologram is a fun, fast-paced, and remote-first team united by our core values of ownership, transparency, and mindfulness. We trust you to do what’s best for our product, customers, and team members and empower you to make the right calls without heavy bureaucracy.

As part of our team, you'll receive:

  • Competitive, transparent pay and equity. The salary range for this role is $103,000-$133,000 for an average cost of living city. (For candidates in the highest cost-of-living cities like San Francisco and New York, compensation rises to better meet your costs.)
  • Unlimited paid time off and flexible scheduling
  • 100% coverage of your medical, dental, vision, life, and disability benefits (and 80% for your family members!)
  • 14 weeks of family leave
  • Unlimited books, e-books, and audiobooks for continuous learning
  • Generous home office setup stipend

We pride ourselves on celebrating everyone — Hologram is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive.

Together we’re building something great: a way to help everyone – and everything – stay online and connected.

What to expect in the interview process:
  • 30-minute phone interview
  • 5-6 Zoom interviews with members of our team
Ready to apply?

If you share our values and our passion for connecting the world, we’d love to review your application! For any needed accommodations during the hiring process, please email [email protected]

Even if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.


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Location

1 N LaSalle, Chicago, IL 60602

What are Hologram, Inc. Perks + Benefits

Hologram, Inc. Benefits Overview

As a Hologrammer, we know you’ll do what’s best for our product, customers, and team members. So we do our best to empower you to make the right calls with independence and trust.

As part of our team, you'll enjoy:
• Competitive, transparent pay and equity
• Unlimited paid time off and flexible scheduling
• 100% coverage of your medical, dental, vision, life, and disability benefits (and 80% for your family members!)
• 14 weeks of family leave
• Unlimited books, e-books, and audiobooks for continuous learning
• Generous home office setup stipend
• Remote-first philosophy

Culture
Volunteer in local community
Hologrammers can take as much time off as they want to volunteer in their communities
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Documented equal pay policy
Unconscious bias training
We have conducted internal training and discussions to make sure that we are aligned as an organization on making DEI a top priority in our recruiting and hiring.
Diversity manifesto
Mean gender pay gap below 10%
Hiring Practices that Promote Diversity
We ensure that DEI policies are built in to hiring, starting with the application and all the way through the hiring process, including application questions, interview process, and onboarding.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Our short term disability benefit is 60% of an employee's weekly income up to $1,500. Our long-term disability benefit is 60% of employee's monthly income up to $6,000. We cover the whole premium.
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 14 weeks of parental leave for the primary caretaker. Hologram also provides 14 weeks of leave for the secondary caretaker.
Flexible Work Schedule
Hologram provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Hologram offers 14 weeks of paid leave, full benefits, & continued equity vesting for a birth or adoption. This can be taken up to 52 weeks after the event and does not have to be taken consecutively
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
All employees may take as much time off for volunteer work as they want, so long as it doesn't impact their work.
Paid Holidays
Paid Sick Days
We don’t track sick days. If you’re under the weather, take the time you need to feel better within reason. We also ask you to take a mental health day every now and again.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Pet Friendly
Professional Development Benefits
Lunch and learns
We have a teammate-initiated and -led "Lunch and Learn" program where Hologrammers have presented everything from work-related projects to home farm tours.
Cross functional training encouraged
Continuing Education stipend
In an effort to build a culture of continuous learning and improvement, Hologram provides unlimited physical books, Kindle e-books, and Audible audiobooks as an employee benefit.
Online course subscriptions available
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