Senior Digital Account Manager-Insurance Marketing Services at TransUnion

| Chicago
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What We'll Bring

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

Protecting the health and wellness of our associates and candidates considering a career at TransUnion is our highest priority. In supporting this vision, our recruitment and new hire experience for this role is fully virtual for the time being. Candidates interviewing will get to know our team over the phone and video, and this role will operate virtually upon hire until we return to the office. Even though we’re not physically together right now, our goal is to provide you a supportive candidate and new hire experience that will immerse you in our culture and set you up for success at TransUnion.

Focus of the Role:

The Senior Digital Account Manager role is focused on ensuring customer success for the Insurance Marketing Services (IMS) sales team’s new and existing digital solution client base. This role serves as the principal, day to day, client point person and program coordinator once contracts for TransUnion digital solutions have been executed; specifically, onboarding new clients and launching, monitoring, optimizing, troubleshooting and reporting on program engagements.

The ideal candidate has proven success in a senior level account management role (aka customer success) in the digital marketing, martech and adtech industry. This individual is comfortable operating and collaborating across multiple work teams in a matrix environment to execute TransUnion digital and platform solutions with excellence and to meet or exceed IMS customer needs. At the same time, this individual is always looking to build repeatable processes and eliminate data errors, while remaining creative and adaptable in client approach.

The ideal candidate is customer success focused, very detail-oriented, able to juggle several projects simultaneously and articulate best practices and value propositions for TransUnion’s suite of credit and non-credit based digital and omnichannel solutions (i.e., email, social, display, addressable TV, direct mail, TruAudience Platform). This individual is adept at expanding relationships across a client organization, in concert with the sales team, to open up additional opportunities for TU business growth and identifying any threats from a competitive standpoint.

The Senior Digital Account Manager communicates proactively with both internal and external customers to manage expectations and make informed recommendations based on client needs or challenges. The ideal candidate thrives on working in a dynamic, start-up environment and is motivated to take charge and orchestrate every aspect of customer success to help the team and company win.

What You'll Bring

A minimum of 7 years’ experience in a digital or omnichannel customer success manager or account manager role with a digital marketing, martech, adtech and/or data activation firm. Related Insurance/FS client experience preferred.

Demonstrated competency in proactively managing digital and omnichannel campaigns (i.e., email, direct mail, social media, display and addressable TV) across multiple relationships simultaneously

Excellent mid-tier and top-tier client customer relationship management skills with a proven ability to develop, retain and expand relationships

Proven competency leveraging the use of digital data (credit and non-credit) and digital advertising for full-funnel marketing campaign objectives

Proven experience managing large campaign budgets ($500K to 1.0MM+)

Proven experience achieving significant improvements in results by devising and implementing innovative campaign strategies and ideas

Familiarity with audience modeling and analytics platform tools (ex. Google Analytics) and how they may be used to optimize digital and integrated marketing program performance

Strong project management, planning and organizational skills with high-level attention to detail

Excellent written communication and presentation skills and ability to deliver clear concise ideas to internal and external client stakeholders

Superior analytical, problem solving and critical thinking skills

Highly numerate, curious and passionate about delving into and drawing insight from data and results

We'd Love to See:

Exceptional work ethic and the willingness to go above and beyond to get the job done while maintaining a supportive, empowering and positive attitude

Able to work both on own initiative and collaboratively as part of a team

Ability to meet client deadlines and remain calm under pressure

Able to recognize when services provided by other business units could benefit the client

Experience working in startups and matrix organizations a plus. Comfortable identifying and improving processes

Bachelor's degree from an accredited college or university

Impact You'll Make

The Senior Digital Account Manager reports directly into the IMS Vice President of Sales and indirectly into the Marketing Solutions Director of Account Management. This role works directly with the IMS team’s Sales Directors and Major Account Executives (MAEs) to onboard, coordinate, and manage all account activity and ensure customer success during contractual trial or proof of concept periods and subsequent annual renewal or production periods. The Senior Digital Account Manager also works closely with members of the Marketing Solutions and Media Vertical Operations teams to launch, train, align, support, troubleshoot and optimize client engagements. Some of these team members include Digital Account Managers, Solution Engineers, Solutions Consultants, and Operations Manager. The role performs its functions using processes, procedures and guidelines established by the Marketing Solutions and Media Vertical Operations Teams and customer engagement processes from the IMS Sales Team.

Direct, coordinate and support market-facing teams with sales, onboarding, and integration activities

Maintain regular and relevant formal (e.g., standing meeting) and informal (e.g., weekly updates) client contact to ensure short and long term customer success

Provide timely and efficient responses to all customer queries

Communicate and evangelize TransUnion products internally and externally

Ensure that customer’s campaign reporting and measurement utilizes the right metrics and relates clearly to achievement against agreed upon objectives

Support the sales team with digital learning and best practices in the development of new or existing client proposals

Develop and implement best practices and procedures to achieve efficiency and collaboration with partners and clients

Gather product feedback from internal-facing (Operations) and external-facing (Partner Development, Customer success, & Sales) stakeholders

Document and gather product requirements in support of onboarding and integration of TransUnion solutions with partners and clients

Understand the competitive landscape so that you can collaborate with product marketing to create a differentiated positioning within a crowded space

Work with Product Operations and Client Services staff to manage timely and in-scope execution of deliverables

Meet the requirements of the Finance Department for prompt and accurate supply of information about sales, so that customers can be promptly and accurately invoiced

#LI-AK1

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Technology we use

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Location

555 W Adams St, Chicago, IL 60661

What are TransUnion Perks + Benefits

TransUnion Benefits Overview

At TransUnion, our associates are our greatest asset. However, we understand that work is only one part of our associates’ lives. We recognize the importance of providing a healthy balance between work and home because that’s really where being a force for good starts.

Culture
Volunteer in local community
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them. We also offer a matching gift program.
Partners with Nonprofits
TransUnion partners with non-profits such as Child Rescue Coalition and Credit Abuse Resistance Education (CARE).
Friends outside of work
Eat lunch together
Intracompany committees
TransUnion has a Community and Associate Services Team (CAST), which is responsible for planning events, such as our annual holiday party, take your child to work day, company BBQ, and more!
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
We offer virtual yoga and meditation, fitness classes and sponsored races.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
15% discount on TU stock twice a year
Performance Bonus
Match charitable contributions
We offer a matching gift program for associates who choose to make financial contributions to their selected causes. TransUnion will match up to $2,000/ yr for each associate.
Child Care & Parental Leave Benefits
Child Care Benefits
[email protected] provides backup childcare and eldercare for TU associates.
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Annual holiday party, company BBQ and take your child to work day
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
We provide U.S.-based associates with a Volunteer Time Off day each year which can be used to donate time outside the office to a cause that matters to them.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
We offer associates globally 1:1 career coaching with our career advisor. Additionally, we have various mentorship opportunities across areas of the business as well as across levels.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Start your day at TU by grabbing an Intelligentsia coffee or a tasty, hot breakfast from our onsite café. Head up to your workspace where you'll get down to business amidst the inspiring backdrop of beautiful downtown Chicago. Brainstorm onsite with team members in a variety of colorful huddle rooms or collaborate cross-functionally with our offices around the world via video conference, Skype or our intranet. Check things off your to-do list as you continually make progress on key business initiatives. Need a quick break? Challenge your colleagues to a game of ping-pong, pool, foosball, pop-a-shot or Mario Kart in one of our three onsite game rooms. Ready to hit the gym? We have one right downstairs complete with a personal trainer and a selection of free instructor-led fitness classes. Keep your energy up. Take a conference call at one of our walking or bicycle desks. Then attend the quarterly town hall to hear from the TU leadership team on progress in the current quarter and plans for the next. After a day of innovation, wind down in one of our massage chairs or join your colleagues at North Avenue for a game of league volleyball, sponsored by TU!

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