Kin Insurance is on a mission to change home insurance from what it could be to what it should be. We're proud to offer affordable insurance coverage in areas most impacted by climate change, like Florida, California and Louisiana, that pay more for insurance than anywhere else in America.

We are also proud to be recognized as Built In's 2021 Best Midsize Companies to Work For in Chicago and Forbes 2021 Best Startup Employers in America. We are growing super fast, and we need forward-thinking, inspired game-changers like you to help lead the way.

So, what's the role? 

Our Sr Manager, Sales Operations will be responsible for owning, managing, and optimizing the comprehensive health of our phone, email, sms, and chat platforms. Coordinating across our sales, support, product and marketing teams, you will own the upkeep and efficiency of campaigns, and design and implement new communications campaigns that increase revenue, retention, customer satisfaction and user engagement. The ideal candidate will marry analytical and technical skills with customer empathy and project management. Our Sr Manager, Sales Operations will be our internal expert, taking ownership of our communications platforms and sales processes for a 150+ person Sales organization.

A day in the life could include:

• Project manage several initiatives, simultaneously, to improve agent productivity via processes, procedures or tooling
• Analyze data to identify future communications and process improvement opportunities
• Leverage automation to help sales, customer service, and retention teams be more effective
• Own the relationship with platform vendors to identify, understand, and troubleshoot bugs in our communications processes
• Evaluate existing campaigns for overall quality assurance

I've got skills...but do I have the necessary ones?

• 5+ years of sales operations experience
• 2+ years managing direct reports
• Proven extensive experience with Sales tooling (Five9, Kustomer or related tools)
• Demonstrated passion for excellence with respect to treating and caring for customers
• Detail oriented mindset
• Extremely organized and highly motivated to improve processes that will lead to increased efficiency
• Data-obsessed mindset, including the ability to digest and analyze various types of data
• Proficient in Google suite and data analytics tools such as Looker

Bonus Points:

• Previous startup experience is a plus
• Prior experience implementing chatbots & chat into a contact center is an added bonus

Oh, and don't worry, we've got you covered! 

• Medical, Dental and Vision Insurance (including 100% employer-paid plans)
• Remote Work (due to Covid-19) and flexible work hours 
• Flexible PTO policy 
• Very generous equity options and 401K
• Parental Leave
• Continuing education and professional development 
• Disability and Life Insurance 
• Onsite gym membership - when we return to the office (Chicago office only) 
• The excitement of joining a high-growth Insurtech company and seeing your work make an impact

About Kin

In an industry that hasn't budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we're making that a reality. 

Our approach to the industry makes us unique, and the people at Kin help us excel. We're a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it's how we treat each other. That's one of the many reasons we've been recognized as a great place to work by Built In, Forbes, and Fast Company.

EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don't discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.