Senior Strategic Account Manager

| Chicago
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JELLYVISION NEEDS AN AMAZING SENIOR STRATEGIC ACCOUNT MANAGER

We here at Jellyvision are the proud parents of ALEX®, an interactive employee communications platform that happens to share some DNA (and a sense of humor) with the smash-hit trivia video game YOU DON’T KNOW JACK®, created by Jellyvision's founder. ALEX makes navigating tricky decisions—like choosing and using employee benefits or improving your financial wellness—easier, faster, and more helpful, not to mention entertaining. The success of the ALEX platform has exceeded our wildest dreams, (except for the part right before we woke up where our mom was riding a giraffe), which is why we need talented folks like you to help us help ALEX take over the world…er…continue to grow and succeed.

THAT'S LOVELY, BUT WHAT’S THE JOB?

Jellyvision is looking to capitalize on the momentum that comes with disrupting an industry ripe for change and a big part of that is growing a team of Account Managers, who are charged with delighting and growing current ALEX® accounts. In particular, we're looking to expand our cohort of Senior Strategic Account Managers, who work with our upper echelon of Fortune 500 customers. (It's a pretty amazing roster!)

The team’s goal is to:

  1. Help clients be successful in their use of ALEX®
  2. Sell clients other ALEX® products and services that solve their problems
  3. Leverage strong client relationships for marketing
  4. Uncover deep client insights and communicate them to the broader Jellyvision team (these are often the genesis of the next Jellyvision product)

The role involves a lot of client interaction (duh), a key focus on account growth and sales, and the ability to develop and maximize a close working relationship with the Insights analyst team (which is managed under the same VP). We’re a curious, goofy (but in a cool way), hard-working bunch who really like each other. It makes for a fun work day.

SO WHAT WILL I BE DOING ON THIS ALL-STAR TEAM?

A successful Senior Strategic Account Manager will:

  • Create strategic relationships with complex, high-value clients (often with other partners and vendors at play) in a way that challenges the status-quo and pushes the boundaries of their current communication efforts
  • Actively sell the client on Jellyvision’s new technologies and products – executing an experienced sales process complete with pre-research, consultative question asking, pitches, and follow-ups
  • Support Fortune 500 client accounts through the sale of custom services, working with our project management and services team to appropriately scope and execute the project
  • Answer client questions (via phone and email) with a deft mix of charm and hard-core competence
  • Travel occasionally to visit clients onsite

WHAT KIND OF EXPERIENCE SHOULD YOU HAVE?

We’re looking for awesome, highly experienced account managers, super comfortable with selling large corporate accounts and working with sales quotas. You should be well-versed in talking to clients at all levels of the organization, speaking as an expert in your field, and creatively coming up with strategies to drive their business.  

Bonus points if you’ve worked specifically with HR/Corporate Communications accounts or in the SAAS industry. 

SO...WHAT KIND OF FOLKS ARE YOU LOOKING FOR?

In a nutshell, we’re looking for people who are:

  • Experienced. 5+ Years of experience managing accounts and/or a book of business
  • Strategic. Dot-connection is just the beginning. Our top-tier of customers expect their account manager to navigate the trickiness of their needs, the various partners at play, and the nuance of their business. You're not going to be given the answers – you've got to develop them.
  • Excitable. This role is about championing the client and chasing the win. You should be a person who gets excited with the “a-ha” moment, excited by the sale, and excited by Jellyvision’s product and place in the market.
  • Exceptionally bright. You’ll have to do great research to be the expert on your client accounts and the issues in the industry – a lot of this involves creative problem solving and crafty communication.
  • Curious. In this role, you have to be inquisitive and energetic. You’re going to have to take a consultative approach to sales, being insightful and endlessly seeking out the real problems your clients are facing. Know-it alls need not apply.
  • Insightful. All that great client knowledge and question asking? You’re going to have to use it wisely to make the right connections between your clients’ needs, Jellyvision’s products, and their overall Jellyvision experience.
  • Discerning. This role walks the fuzzy line connecting customer relationship management and sales. You’re going to have to know when to try to make the sale, and when to hold off because it’s not the right solution for your client.
  • Genuine. No one likes a phony. Jellyvision people really care, are really interested, and really want to help people. Don’t be afraid to be you.
  • Driven and motivated. This is a role where you’ll be encouraged to do great work by everyone around you, and you need to be up for the challenge. Our amazing team will help make sure you have the tools to ace the job, but ultimately your success will be determined by your hard work and dedication.
  • Confident, not cocky. At the end of the day, we’re a humble crew. You’ve got to have personality (wit and Jellyvision charm) inserted into all of your client communications, but still have the gravitas to close a sale with the big-wigs.

ANYTHING ELSE? 

We share a commitment to excellence and a desire to work in a comfortable, friendly atmosphere, so we only hire nice, bright, funny people who are willing to work hard.  Our credo is a simple one: be helpful. And we think we can be most helpful if our workforce is as diverse in thought, perspective, and culture as the people who use our products. We are looking to add amazing folks to our team who will bring diversity across many lines, including race, ethnicity, religion, sexual orientation, age, marital status, disability, gender identity, sex, and country of origin.

Thanks for your interest in Jellyvision!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
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    • RubyLanguages
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    • BasecampManagement
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    • TrelloManagement
    • WordpressCMS
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    • MarketoLead Gen

Location

848 W Eastman St #104 , Chicago, IL 60642

An Insider's view of Jellyvision

How would you describe the company’s work-life balance?

When the company culture from top-down is set to take accountability and pride in your work, when leadership trusts and empowers employees to do the right thing and gives them flexibility as Jellyvision does, it motivates employees to give their very best to the organization. Work-Life Balance is not just a buzzword at Jellyvision.

Rajal

Senior Product Management, Benefits Engagement

How do you collaborate with other teams in the company?

If I’m coordinating, I absolutely love ending a meeting by summarizing action items any teams are accountable for before everyone leaves. Especially with so much information to keep track of, it helps me to pinpoint the important bits. Making sure there is clarity all around is the best and most efficient way that I can collaborate with teams.

Ashleigh

Talent Sourcer

What makes someone successful on your team?

Our team scales across Jellyvision, with a mix of curiosity, humility, and helpfulness. We willingly lean in to support the products that help people protect their health and well-being. And while a wicked sense of humor is in no way a requirement, we’ve lucked out with truly interesting, funny folks.

Chrissy

SVP Product Marketing

What unique initiatives do you have that encourage innovation?

Implementation is a team of ballers, constantly impressing me with new ideas. Our most recent ideas are new classes around Professional Development and a pilot approach to quickly implement customers. These ideas came from folks on the team. When my coworkers have these ideas, my job is to give them the support and resources to run with them.

Alex

SVP of Customer Operations

What are Jellyvision Perks + Benefits

Jellyvision Benefits Overview

We are currently redefining the way we will be returning to an office setting. To ensure the health and safety of our employees, Jellyvision will be working remotely until Summer 2021. Going forward, we will be focused on a “flexible first” approach where office space is available for those who wish to use it.

*5% Match on 401k

*Unlimited PTO

*Remote work stipend

*HSA & FSA Contribution

*14 Weeks Maternity Leave - 6 Weeks Paternity/Non-Gestational

*Gender Transition Assistance

*Education Reimbursement

*Medical, Vision & Dental - Multiple Plans

*Hilarious Slack Channels/Community Engagement Groups

*Membership to the Jellyvision Band - they Rock! (pun intended)

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Although we have an HQ in Chicago that we're able to work out of, every employee (remote or local) has the option to work off-site as much as they'd like.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We have an HSA and a transit FSA!
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Charitable contribution matching
At Jellyvision, we have a charity allowance, which does not require our employees to make any contribution. Just choose your charitable organization and let Jellyvision know where to send the money.
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Fitness stipend
Home-office stipend for remote employees
All employees, whether remote or local to Chicago, receive a home office stipend.
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Continuing education stipend

Additional Perks + Benefits

We check in with our employees regularly to make sure our perks and benefits stay relevant to what is being asked for. At Jellyvision, we understand that every human is unique and we want to make sure that everyone feels supported.

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