ServiceNow
We deliver digital workflows that create great experiences and unlock productivity.
Chicago, IL
Remote

Senior Technical Consultant, Platform at ServiceNow

| Remote
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
 
We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
 
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

    The Team

    The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.

    The Role

    The Sr. Technical Consultant, Platform Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow Platform products based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.

    What you get to do in this role:

    • Creation and delivery of Platform solutions that take in to account long term technical architecture, process design and ServiceNow technical standards 
    • Support the engagement efforts related to Platform wide process definition, re-engineering, improvement and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders
    • Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes
    • Lead customer design workshops across multiple ServiceNow Platform products and capabilities.
    • Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
    • Drafting more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
    • Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement
    • Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
    • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
    • Develop required integration components (SSO, LDAP, etc.) with multiple systems
    • Develop required portal components
    • Prepare all customer-facing deliverables focused on the technology and responsible for quality of configured/developed solution
    • Juggle multiple and complex projects/initiatives
    • Promoting continuous improvement practices for delivery/engagement materials
    • Supporting specific sales activities when required
    • Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
    • Up to 50% travel annually, driven by customer needs and internal meetings

    Qualifications

    In order to be successful in this role, we need someone who has:

    • At least 5 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
    • Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
    • Strong Javascript skills with experience in Angular and React
    • Experience with Web Technologies (XML, HTML, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
    • Experience with data management, database design, and database concepts
    • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
    • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
    • Proven team player and team builder 


      TR21


      Additional Information

      ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

      If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

      For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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      Where we are

      Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!
      Previous
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      What are ServiceNow Perks + Benefits

      ServiceNow Benefits Overview

      We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

      Culture
      Volunteer in local community
      Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
      Friends outside of work
      Eat lunch together
      Daily sync
      Open door policy
      Open office floor plan
      Diversity
      Documented equal pay policy
      Dedicated Diversity/Inclusion Staff
      Unconscious bias training
      Diversity manifesto
      Mean gender pay gap below 10%
      Diversity Employee Resource Groups
      Health Insurance & Wellness Benefits
      Flexible Spending Account (FSA)
      Disability Insurance
      Dental Benefits
      Vision Benefits
      Health Insurance Benefits
      Life Insurance
      Wellness Programs
      Onsite Gym
      Retirement & Stock Options Benefits
      401(K)
      401(K) Matching
      Starting in 2019
      Company Equity
      Employee Stock Purchase Plan
      Purchase company stock at a 15% discount semi-annually
      Performance Bonus
      Match charitable contributions
      Child Care & Parental Leave Benefits
      Child Care Benefits
      Generous Parental Leave
      Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
      Flexible Work Schedule
      Remote Work Program
      Work remotely on occasion as needed.
      Family Medical Leave
      Adoption Assistance
      Vacation & Time Off Benefits
      Unlimited Vacation Policy
      Generous PTO
      Paid Volunteer Time
      Starting in 2019 - 20 hours a year starting in 2019
      Paid Holidays
      Paid Sick Days
      Perks & Discounts
      Beer on Tap
      With an in house craft beer geek procuring
      Casual Dress
      Commuter Benefits
      Pre-tax contribution plan for commuter expenses - transit and parking
      Company Outings
      Site social activities periodically
      Game Room
      Shuffle board, pool table, table games and more!
      Stocked Kitchen
      Happy Hours
      Every Thursday!
      Parking
      Professional Development Benefits
      Tuition Reimbursement
      Up to $5,250 reimbursed annually for qualified expenses
      Diversity Program
      Lunch and learns
      Cross functional training encouraged
      Promote from within
      Mentorship program
      Online course subscriptions available

      An Insider's view of ServiceNow

      What’s the vibe like in the office?

      This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.

      Juan

      Software Developer

      What does your typical day look like?

      There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.

      Mica

      Business Systems Analyst

      How does the company support your career growth?

      It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.

      Christian

      Account Executive

      What’s the vibe like in the office?

      ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.

      Melanie

      Senior Manager, Global Sales Development

      ServiceNow Careers in Chicago
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      Chicago
      1 week ago
      Company DescriptionServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we

      Solution Architect, Creator Workflows

      ServiceNow
      Chicago
      1 week ago
      Company DescriptionServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we

      Principal Platform Architect

      ServiceNow
      Chicago
      1 week ago
      Company DescriptionServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we

      Director, Enterprise Search

      ServiceNow
      Chicago
      1 week ago
      Company DescriptionServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we

      Senior / Staff Technical Writer

      ServiceNow
      Chicago
      1 week ago
      Company DescriptionServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we

      Service Provider Account Executive

      ServiceNow
      Chicago
      1 week ago
      Company DescriptionServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we

      Advisory Presales Solution Consultant-Customer Workflows

      ServiceNow
      Chicago
      1 week ago
      Company DescriptionServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we

      Senior Advisory Presales Solution Consultant-Automation

      ServiceNow
      Chicago
      1 week ago
      Company DescriptionServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we

      Senior Engagement Manager

      ServiceNow
      Chicago
      1 week ago
      Company DescriptionServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we

      Senior Software Engineer - Full Stack Developer

      ServiceNow
      Chicago
      1 week ago
      Company DescriptionServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we