Motorola Solutions
We help people be their best in the moments that matter.
Chicago, IL
Remote

Solution Architect - Remote

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Company Overview

At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.


Department Overview
The Software Enterprise Deployment and Integration team is the team that delivers solutions to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions. We deploy and support products such as 9-1-1 call handling, Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings
Job Description

Preferred candidate location - Central US or Southern US Region

The Emergency Call Handling (ECH) Solution Architect will report to the Regional Emergency Call Handling Director and will be responsible for all ECH Solution Architect activities within the region. The ECH Solution Architect is ultimately accountable for the detail operational design of the system being implemented from equipment to call flow to Network and as such is considered the Design Authority on small to medium sized projects.

The Solution Architect will be responsible for conducting detailed Call Flow design meetings and site walks with the Project Team, Sales Engineers, Channel Partners and customers. The ECH Solution Architect will design the customer’s call flow solution based on the customer’s requirements and provide advice information on the benefits and risks of possible solutions.

Our product integration includes applications, directory services, IP and telephony networking, security, servers, and storage across several hardware and virtualization platforms. The ECH Solution Architect will work closely with our customers and project teams at various stages of project deployments to provide expert consultation, detailed call flow documentation, cabinet drawings and infrastructure solutions to enable quality Emergency Call Handling implementations.

Responsibilities include:

  • Starting with attending a ‘hand-off from Sales’ meeting, verifies, gathers and documents the complete project requirements from Sales, Solution Engineering and the Customer. This includes Network and 3’rd party requirements.
  • Performs Site walks (remote or onsite) to confirm solution requirements and assess installation environment
  • Responsible for leading the detailed Operational Call Flow Design meetings with the project team and customer, either on site or remotely
  • Accountable for the completion of the detailed Post Sales Design document (VESTA) or Cabinet layout drawings (CallStation) for submission to the teams responsible for staging systems and the project team members that will be configuring the system.
  • As requested, participates in and ensure the successful cutover of Motorola ECH solutions.
  • Participation in the development and approval of Methods of Procedure
  • Ensures that project specific documentation is stored as appropriate
  • Maintain subject matter expert skills

Specific Knowledge / Skills:

Bachelor's degree desired.

5+ plus years deployment and integration of complex IP products and systems

Experience with installation, administration and troubleshooting of:

Server Virtualization, specifically with VMWare ESXi v.6+ and\or Microsoft Hyper-V 2012+

Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016

Server Operating Systems, specifically Windows Server 2008 R2\2012\2012 R2\2016

Network (both IP and Telco) switching routing and familiarity with Network protocols

Firewalls

Storage Systems (SAN\NAS\DAS)

Server Hardware, including blade servers

Previous experience in Public Safety Applications deployment and integration and/or operations and administration.

Experience leading highly complex projects.

Exercises judgment in selection of methods and techniques for obtaining solutions.

Ability to work collaboratively with MSI cross functional regional management.

Ability to effectively communication with relevant peer and senior stakeholders including the customer.

Ability to apply critical thinking skills to solve problems and make decisions

Displays courtesy and sensitivity

Manages difficult or emotional customer situations

Solicits customer feedback to improve service


Basic Requirements

5+ plus years deployment and integration of complex IP products and systems

Experience with installation, administration and troubleshooting of Servers.


Travel Requirements
25-50%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes


EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Our remote work program includes telecommuting at Manager discretion.
Diversity
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Office Perks
Commuter benefits
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Relocation assistance
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications

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