The Solutions Analyst is instrumental in carrying out Paylocity's primary mission of driving our largest clients’ satisfaction by ensuring their needs are fully understood and we are successful in meeting them.  Responsible for handling needs assessments, cost/benefits analysis, establishing internal/external relationships, and soliciting product and enhancement requirements from end users in order to convert requests into optimal sustainable solutions.  

What you'll do:

• Engage in pre-sales process with Project Manager/Solutions Consultants
• Conduct a discovery call with all stakeholders to answer product questions, collect data for configuration, understand client priorities, and craft appropriate timelines for their needs. (Whiteboard session) 
• Understand and explain limitations, developing alternatives early in the process, identifying custom work or Development team involvement, as early in the process as possible
• Work with primary decision makers using a consultative approach and project management skills to uncover their needs, create, analyze, and validate detailed cross-functional/technical specifications, and drive them to completion.  
• Drives increased use of core system functionality to reduce needs for customization.
• Improves systems by studying current practices; designing modifications, driving functional change across Product Groups.
• Perform quality assurance checks to ensure all setup work has been completed accurately, to help reduce defects requiring maintenance work down the line.
• Maintain expert level knowledge of Paylocity’s products and partnerships, understanding all system functions/release features to ensure clients realize maximum benefit of our system.
• Establishes professional intra- and interdepartmental relationships to prioritize needs, communicate project status and timing expectations.
• Hosts a transition meeting for internal stakeholders responsible for long term support, Creating internal documentation and training for setup and ongoing support.
• Assists in driving process improvements, documenting requirements, creating use cases and process models.
• Represents Tech Services in cross team escalation meetings
• Some travel up to 20% required

What you bring:

• Bachelor’s degree or equivalent work experience
• Experience writing business specifications
• At least five years’ experience in Payroll, HR, or equivalent work experience
• Experience defining software requirements preferred
• Lean Six Sigma experience preferred 
• Strong technical aptitude preferred 
• Comfort/experience communicating with Executives
• Technical facilitation experience
• Project Management experience