Solutions Architect, ServiceNow Platform

| Chicago | Remote
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Job Title: Solutions Architect
Location: Chicago, IL or SF Bay Area, CA

We are seeking a seasoned end to end solution architect with expertise with multi-platform integration strategies and execution, implementing and optimizing existing systems, being a change agent, and developing best architectural practices. Previous experience with the ServiceNow platform is necessary.  

The successful individual in this role will work collaboratively with multiple IT teams, business analysts, product managers, and operations teams to ensure systems are architected with a clear understanding of dependencies, connections and risks. 
 
Responsibilities: 

  • Analyze technologies and frameworks internal and external to ServiceNow to evaluate their fitness for projects 
  • Gather data and synthesize information highlighting associated risks and changes needed for success to the various program owners and key stakeholders to drive an integrated roadmap 
  • Help facilitate decisions based on a deep understanding of how a process or system change in may affect other processes, systems or people and promote approaches to identify a shared purpose from multiple stakeholders 
  • Provide direction on integrating multiple platforms and systems 
  • Anticipate business needs and present possible directions and future strategies for the team to consider through research and innovation methods 
  • Understand best practices and analyze emerging trends in the industry to serve as a thought leader, to influence and develop scalable strategies, frameworks, and architectures 
  • Work with product managers and business analysts on identifying issues / risks and required mitigation to ensure delivery of end-to-end strategic design 
  • Successfully communicate conceptual ideas and design rationale to executive stakeholders 
  • Act as the solution wide functional subject matter expert embedded within a larger delivery team 

Requirements: Skills  

  • Ability to consult with and influence all levels of leadership across the organization 
  • Ability to synthesize large amounts of information into consumable frameworks and concepts to facilitate key decision making and set future direction 
  • Ability to deliver on large scale programs and deal with ambiguities and operate in a dynamic, fast-paced environment 
  • Ability to act as a business-minded change agent within the organization 
  • Functional knowledge balanced with a strong technical skillset and aptitude 
  • Ability to quickly develop rapport and establish credibility that results in trust and respect from business and technical teams 
  • Ability to assess requirements and specifications documents for completeness and accuracy 
  • Ability to work with disparate and cross-functional internal and external stakeholders 
  • Excellent drive and initiative, and sense of personal accountability 
  • Ability to simplify complex problems and find solutions collaboratively 

 
Requirements: Education & Experience 

  • Bachelor's degree in Computer Science or Information Systems. A Master's degree is a plus 
  • 4+ years of experience with the ServiceNow platform 
  • 8+ years of experience in technology transformation and large projects 
  • Experience with driving continuous improvement across global technology and processes 
  • Experience managing highly-complex projects independently that cross multiple business units, divisions, functions, and regions 
  • Demonstrated competency in strategic thinking and system design architecture as it impacts business processes and interdependencies 
  • Experience communicating design rationale clearly and concisely and building consensus across departments and teams. 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
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    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
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    • Google AnalyticsAnalytics
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    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

Before COVID, we were in a new building on Lake and Racine in the West Loop. Right now we're physically distanced but trying to stay social connected!

An Insider's view of ServiceNow

What’s the vibe like in the office?

When I walk into a room, I don't feel different than any of my colleagues there. I’m free to express my opinions. Whatever I bring to the table, I'm free put it out there.

Ashita

Senior Application Developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project Manager

How has your career grown since starting at the company?

When a VP told me that an opportunity had opened up on the customer support engineering team, I decided to leave the beaches of San Diego, California behind. I had expressed to my manager that I want to be a CIO or an executive and this opportunity brought me leadership training as well as international business experience.

Marie

Senior Director, Technical Support Management

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief Product Officer

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on. And you hear it in people’s voices. You see it in people’s work. Everybody wants to be here. Everybody wants to work on these problems.

Juan

Software Developer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Flexible Work Schedule
Remote Work Program
Work remotely on occasion as needed.
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Paid industry certifications
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