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Solutions Architect, ServiceNow Platform

| Chicago | Remote | Hybrid
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Job Title: Solutions Architect
Location: Chicago, IL or SF Bay Area, CA

We are seeking a seasoned end to end solution architect with expertise with multi-platform integration strategies and execution, implementing and optimizing existing systems, being a change agent, and developing best architectural practices. Previous experience with the ServiceNow platform is necessary.  

The successful individual in this role will work collaboratively with multiple IT teams, business analysts, product managers, and operations teams to ensure systems are architected with a clear understanding of dependencies, connections and risks. 
 
Responsibilities: 

  • Analyze technologies and frameworks internal and external to ServiceNow to evaluate their fitness for projects 
  • Gather data and synthesize information highlighting associated risks and changes needed for success to the various program owners and key stakeholders to drive an integrated roadmap 
  • Help facilitate decisions based on a deep understanding of how a process or system change in may affect other processes, systems or people and promote approaches to identify a shared purpose from multiple stakeholders 
  • Provide direction on integrating multiple platforms and systems 
  • Anticipate business needs and present possible directions and future strategies for the team to consider through research and innovation methods 
  • Understand best practices and analyze emerging trends in the industry to serve as a thought leader, to influence and develop scalable strategies, frameworks, and architectures 
  • Work with product managers and business analysts on identifying issues / risks and required mitigation to ensure delivery of end-to-end strategic design 
  • Successfully communicate conceptual ideas and design rationale to executive stakeholders 
  • Act as the solution wide functional subject matter expert embedded within a larger delivery team 

Requirements: Skills  

  • Ability to consult with and influence all levels of leadership across the organization 
  • Ability to synthesize large amounts of information into consumable frameworks and concepts to facilitate key decision making and set future direction 
  • Ability to deliver on large scale programs and deal with ambiguities and operate in a dynamic, fast-paced environment 
  • Ability to act as a business-minded change agent within the organization 
  • Functional knowledge balanced with a strong technical skillset and aptitude 
  • Ability to quickly develop rapport and establish credibility that results in trust and respect from business and technical teams 
  • Ability to assess requirements and specifications documents for completeness and accuracy 
  • Ability to work with disparate and cross-functional internal and external stakeholders 
  • Excellent drive and initiative, and sense of personal accountability 
  • Ability to simplify complex problems and find solutions collaboratively 

 
Requirements: Education & Experience 

  • Bachelor's degree in Computer Science or Information Systems. A Master's degree is a plus 
  • 4+ years of experience with the ServiceNow platform 
  • 8+ years of experience in technology transformation and large projects 
  • Experience with driving continuous improvement across global technology and processes 
  • Experience managing highly-complex projects independently that cross multiple business units, divisions, functions, and regions 
  • Demonstrated competency in strategic thinking and system design architecture as it impacts business processes and interdependencies 
  • Experience communicating design rationale clearly and concisely and building consensus across departments and teams. 

 

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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