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Solutions Consultant

| Chicago

PowerReviews works with more than 1,000 global brands and retailers to increase conversion and improve products and the customer experience with ratings and reviews and Q&A software. Ratings and reviews solutions from PowerReviews are essential for consumers as they search and shop online and in-store, and they are proven to increase online site-wide sales up to 17%.

In this role, you are a key member of the sales team. You have a deep technical knowledge of the PowerReviews platform and can help communicate this during the sales process to potential clients. You will help create and lead compelling business case discussions and product demos for large potential accounts, ensuring their business and technical teams feel confident in the PowerReviews platform. Confidence in technical ability and presentation skills are a must.

Key Accountabilities

  • Support the sales process as the technical and product expert to help win new business
  • Work with sales executives to understand key client objectives and requirements, and help qualify prospects from a technical platform and resource perspective
  • Work with sales executives to understand and present a business case to clients, answer product questions and/or present (onsite or offsite) demos to C-level executives and technology teams
  • Customize demonstrations to address specific customer objectives and requirements
  • Help respond to inbound RFPs / RFIs
  • Develop and maintain a deep technical expertise in PowerReviews technology and products through formal and informal trainings
  • Work cross-departmentally to help engage technical and product teams around specific solution requirements
  • Create sales enablement documentation as needed, including custom implementation overviews, technical overviews, etc.

2) Serve as a the technical liaison during the handoff from sales to implementation

  • Identify and document client conversations and any unique needs via Salesforce
  • Complete full discovery/scoping documentation to outline scope of partnership, product usage, and technical implementation requirements
  • Bring integration team up to speed on client project scope to ensure a smooth handoff

3) Capture market intelligence to support the product team’s future development roadmap

  • Help identify key client needs that PowerReviews is not yet serving
  • Track and document findings in a shareable format for the product team

4) Participate in product and sales training to acquire and maintain the knowledge necessary to be effective.

  • Actively train the sales team on common customer technical knowledge questions and product positioning to enhance their sales abilities

Preferred Skills and Requirements

  • 3-5 years experience in client-facing position
  • Strong client and internal communication skills
  • Proactive learner & self-starter
  • Proven ability to understand and explain complex technology solutions
  • Experience working with executive level contacts at Fortune 500 organizations
  • Clear understanding of enterprise software sales process
  • Strong grasp of the latest trends in digital marketing and web technologies
  • Strong knowledge of web development technologies, including HTML, CSS, JavaScript
  • Ability to travel ~25% of the time
  • Authorization to work in the U.S.
  • Experience working with a sales team in a technical support role
  • BA / BS preferred

Core Values

Transparency: Transparency in communication drives trust.

Accountability: We hold each other accountable to execute and improve.

Learning: Continuously learn new skills to find your super power.

Collaborating: Collaborate with colleagues, customers, and partners to win.

Celebrating: Celebrate the wins and share our success.

PowerReviews is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.


Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

1 N. Dearborn, Suite 800, Chicago, IL 60602

An Insider's view of PowerReviews

What does your typical day look like?

My favorite part about being on the Technical Support team at PowerReviews is receiving really difficult issues and finding creatives way to solve the problem. It helps keeps things interesting and no days are ever the same.

Chris

Technical Support Engineer

How has your career grown since starting at the company?

Since starting at PowerReviews, I've had the opportunity to work with individual clients to now serving as the VP of Customer Success. Here I’m able to do what I love while also growing in my career.

Jessica

VP, Client Success

How do you collaborate with other teams in the company?

In the past year our teams have collaborated to deliver over 14 differentiated products, features and capabilities to bring value and ecommerce best practices to our clients and most importantly, delight their customers.

Rachel

Director, Product Management

What are PowerReviews Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Intracompany committees
Open door policy
Team based strategic planning
Group brainstorming sessions
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Lunch and learns
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