Maropost is a fully unified customer engagement platform, designed to provide a single solution for all areas of business—across marketing, commerce, service, clienteling, referral, and more. Connecting brands with their customers, Maropost unifies customer data to create unified customer experiences. We’re changing the way organizations operate through technology—breaking down divides between and within departments, so companies can truly understand and engage their customers. Headquartered in Toronto, Canada, Maropost is trusted by brands like DigitalMarketer, New York Post, Mercedes-Benz, SHOP.com, and Yext. Learn more at https://www.maropost.com/
Solutions Engineer
As a Solutions Engineer, you will provide technical expertise and product knowledge in the sales process in support of and in partnership with our team of Account Executives. The Solutions Engineer also works with our Product Development team as a conduit for market and customer feedback.
Day to Day
At Maropost, we aim to truly understand our customers and what drives their success—aligning our solutions to their goals.
Our culture is equal parts collaborative and results-driven—the only way to get where we want to go is to work as one team.
But our drive isn't the only important part of our culture. We take our work seriously, but not ourselves, and know how to mix work and play with ease.
Responsibilities
-Conduct onsite or remote executive level presentations and facilitate group discussions
-Build and present customized demos/presentations
-Represent the product to customers at field events such as conferences, seminars, etc.
-Respond effectively to RFI/RFPs on questions pertaining to our products
-Participate in educating the account management and sales team in new product functionality
-Understand the customer needs and assess how our products can best address those needs
-Participation in product planning and feedback as required
-Support product marketing function by providing occasional copy and creative content
-Assist in setting client expectations and hand-off to implementation team
-Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position
Qualifications
Previous experience as a Solutions Engineer or similar position is required to be successful. A bachelor’s degree is strongly preferred.
Attributes
Competitive, Strong Communication & Presentation Skills, Collaborative, Coachable, Results-Driven, Strong Business Acumen, Strong Discovery Skills, Strong Project Management Skills.