Solutions Engineer

| Chicago
Apply now

Title: Solutions Engineer

Location: Chicago, IL 

What we are looking for:

This is a hands-on technologist role and you will wear many hats. You will be leading the discussion of architecting solutions for large organizations and explaining our products and platform to implementation teams. Experience seeing the entire project lifecycle, from conception to design to technology evaluation, through to closing the deal and implementation.

Responsibilities:

  • Use case discovery. Work with customers and prospects to deeply understand the proposed use case and propose solutions using CityBase’s products and platforms.
  • User story writing. Understanding the problem during discovery and translating the problems into user stories for the development team.
  • Creative problem solving. Continually raise the bar and drive to deliver high quality and pragmatic products, services and processes.
  • Demo expert. Deliver in-depth technical product demos to customers and prospects at all levels within an organization.
  • Technical subject matter expert. Support the sales and implementation cycle through the elimination of technical objections and build rapport with business and engineering teams at prospective customers and current clients.
  • Prove customer value. Where necessary deliver proofs of concept and pilots to demonstrate the value of the CityBase platform.
  • GSD. Passionate for getting results, meeting deadlines with the right quality.

Qualifications:

  • Minimum 3+ years experience in a technology company and demonstrable success working in a customer-facing role
  • Comfortable working with customers and public speaking (there will be some customer / conference travel for this role)
  • Excellent verbal and written communication skills with experience of working with remote teams.
  • Hands-on, technical, problem solver
  • Experience with REST/SOAP APIs, XML and JSON a plus
  • Experience with SQL a plus
  • Knowledge of ETL and ETL workflows a plus
  • Knowledge of languages such as Javascript, Ruby, Elixir, Python a plus

Benefits

  • Comprehensive benefits package including health, dental, vision, 401(k) (currently no match)
  • Flexible Spending Account, Dependent Flexible Spending Account, Pre-tax Commuter Program, company-paid short-term and long-term disability and life insurance
  • Unlimited PTO
  • Paid parental leave
  • A multitude of snacks and beverages

About CityBase:

CityBase is a government technology company that transforms the way cities connect and do business with constituents. CityBase works with local governments, agencies, and utilities to integrate payment functionality, business processes, and communications onto a central, cloud-based platform that consumers can access through the web, mobile, kiosk, or point-of-sale.

 
Read Full Job Description
Apply now

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ElixirLanguages
    • ElmLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PhoenixFrameworks
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • AbstractDesign
    • InDesignDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • HubSpotEmail
    • Power AlmanacLead Gen
    • TwitterLead Gen
    • LinkedIn Campaign ManagerLead Gen

Location

A central downtown Chicago Loop location close to all major CTA lines, in a high-rise office with spectacular views of the city and Lake Michigan.

An Insider's view of CityBase

How does your team reward individual success?

We have an awesome rewards platform called Bonusly that allows us to give points to our peers for helping out with things like code reviews,  organizing office events or volunteering for a good cause. The cool thing is we can convert our points into things like Amazon and Chipotle gift cards. 

Zach Avalos

Senior Recruiter

What kinds of technical challenges do you and your team face?

With any white-label project you face the problem of what to make configurable and what to make part of the core experience. At CityBase we work every day to identify overlap in our boutique or configured solutions so that we can consolidate features into a more maintainable product without losing meaningful flexibility.

Elizabeth Wesa

Senior Software Engineer

How has your career grown since starting at the company?

It’s been a great opportunity to grow my career within a growing company. I started at CityBase as a manager and am now a director. I’ve learned new skills on the job while collaborating with every team in the organization. Working in a lean and growing team means that every role in the organization can make valuable contributions to our future.

Elizabeth Ress

Director of Marketing

What is your vision for the company?

We make government easier for everyone. Offering a single platform that gives cities everything they need to deliver services. We give businesses and residents a single experience so they don't have to waste time context-switching. This also creates unique, emergent benefits, such as helping cities use data to deliver a more personalized service.

Joshua Goldstein

Chief Product Officer

What are CityBase Perks + Benefits

CityBase Benefits Overview

At CityBase, we value benefits that offer flexibility and improve work-life balance. That includes flexible hours, more work-from-home options, and unlimited vacation time.

Culture
Partners with Nonprofits
CityBase has partnered with Feeding America, Chicago Public Schools, iPaintMyMind, etc.
Friends outside of work
Eat lunch together
Intracompany committees
We have a volunteer culture committee called Build the Base dedicated to planning events, parties and celebrations for CityBase.
Daily stand up
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
CityBase offers stock options through its employee profit-sharing program, including vesting over a three-year period
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
CityBase offers pre-tax commuter benefits for all employees.
Company Outings
Stocked Kitchen
Happy Hours
Happy hours are hosted On occasion .
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Promote from within

Additional Perks + Benefits

Paid Parental Leave. Competitive Pay & Stock Options.

More Jobs at CityBase4 open jobs
All Jobs
Project Mgmt
Sales
Content
Project Mgmt
new
Chicago
Sales
new
Chicago
Content
new
Chicago
Project Mgmt
new
Chicago