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Sr Mgr, Solution Consulting Customer Workflows

| Chicago | Hybrid
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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

Team:
As a member of our pre-sales team you will have a major impact on our future success. While customers have purchased and implemented ServiceNow Customer Workflows in the past, this is a relatively new and exciting product focus for ServiceNow. Members of this team will have an opportunity to drive this next growth engine for ServiceNow, along with support from the business unit, executive team, and sales.

As a Solution Consulting Manager (Presales) for Customer Workflows, you will be responsible for supporting the technical sales efforts managing a team of highly motivated Solution Consultants. You will manage the CWF product experts that convey value to address ServiceNow customers’ business issues. As a specialist leader, your team will contribute to the development of concepts, techniques & assets that enablable the regional Account teams you support. You will help provide feedback into Product leadership to ensure we are investing in the right areas to drive growth and success in the field. You will engage in complex tasks in creative and effective ways requiring independent action and a high degree of initiative to resolve issues. You will make recommendations for new procedures. You will work independently to determine new assignments to accommodate demand often acting as a facilitator and leader. Experience selling into large Strategic accounts a plus

Measure of success in the role

1. Driving growth of the Customer Workflows business in line with corporate goals

2. Attraction, retention & development of key employees

3. Enabling the team and diversifying the portfolio into our defined accounts

4. Being recognized as a strong leader by your peers, direct line reports and the organization

5. Coaching the team to retain and upsell in key focused accounts

  •  


Qualifications

Team:
As a member of our pre-sales team you will have a major impact on our future success. While customers have purchased and implemented ServiceNow Customer Workflows in the past, this is a relatively new and exciting product focus for ServiceNow. Members of this team will have an opportunity to drive this next growth engine for ServiceNow, along with support from the business unit, executive team, and sales.

As a Solution Consulting Manager (Presales) for Customer Workflows, you will be responsible for supporting the technical sales efforts managing a team of highly motivated Solution Consultants. You will manage the CWF product experts that convey value to address ServiceNow customers’ business issues. As a specialist leader, your team will contribute to the development of concepts, techniques & assets that enablable the regional Account teams you support. You will help provide feedback into Product leadership to ensure we are investing in the right areas to drive growth and success in the field. You will engage in complex tasks in creative and effective ways requiring independent action and a high degree of initiative to resolve issues. You will make recommendations for new procedures. You will work independently to determine new assignments to accommodate demand often acting as a facilitator and leader.

Measure of success in the role

1. Driving growth of the Customer Workflows business in line with corporate goals

2. Attraction, retention & development of key employees

3. Enabling the team and diversifying the portfolio into our defined accounts

4. Being recognized as a strong leader by your peers, direct line reports and the organization

5. Coaching the team to retain and upsell in key focused accounts


Responsibilities in this role:

· Help develop programs that enable other Solution Consultants to demonstrate the value of Customer Service Management on the ServiceNow platform

· Develop team members according to the demands of the business and according to their individual professional goals

· Drive best practices in sharing with other Solution Consultants to enhance the quality and efficiency of surrounding team members

· Assign resources as required to marketing and other efforts to support demand generation

· Act as the ServiceNow subject matter expert at executive briefings / marketing events

· Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback

· Ensure proper alignment of resources and effective utilization of skill sets within the assigned region

Experience required:

· Team management experience a must; management of a pre-sales organization preferred

· Pre-sales experience and Customer Service / Customer Experience / Field Service experience

· Experience with the ServiceNow product suite or competitive product suites highly desirable

· Ability to articulate and logically communicate concepts with technical and non-technical audiences

· Demonstrated ability to lead projects & priority initiatives to completion

· Ability to work with ISV, integration and implementation partners

· Is passionate about evangelizing our capabilities and success on social media and the ServiceNow Community website

· A high degree of passion, energy, drive and willingness to travel

· Ability to motivate and inspire a growing team of Solutions Consultants


#LI-Remote

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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