Sr Mgr, Solution Consulting Customer Workflows
Company Description
ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
Team:
As a member of our pre-sales team you will have a major impact on our future success. While customers have purchased and implemented ServiceNow Customer Workflows in the past, this is a relatively new and exciting product focus for ServiceNow. Members of this team will have an opportunity to drive this next growth engine for ServiceNow, along with support from the business unit, executive team, and sales.
As a Solution Consulting Manager (Presales) for Customer Workflows, you will be responsible for supporting the technical sales efforts managing a team of highly motivated Solution Consultants. You will manage the CWF product experts that convey value to address ServiceNow customers’ business issues. As a specialist leader, your team will contribute to the development of concepts, techniques & assets that enablable the regional Account teams you support. You will help provide feedback into Product leadership to ensure we are investing in the right areas to drive growth and success in the field. You will engage in complex tasks in creative and effective ways requiring independent action and a high degree of initiative to resolve issues. You will make recommendations for new procedures. You will work independently to determine new assignments to accommodate demand often acting as a facilitator and leader. Experience selling into large Strategic accounts a plus
Measure of success in the role
1. Driving growth of the Customer Workflows business in line with corporate goals
2. Attraction, retention & development of key employees
3. Enabling the team and diversifying the portfolio into our defined accounts
4. Being recognized as a strong leader by your peers, direct line reports and the organization
5. Coaching the team to retain and upsell in key focused accounts
Qualifications
Team:
As a member of our pre-sales team you will have a major impact on our future success. While customers have purchased and implemented ServiceNow Customer Workflows in the past, this is a relatively new and exciting product focus for ServiceNow. Members of this team will have an opportunity to drive this next growth engine for ServiceNow, along with support from the business unit, executive team, and sales.
As a Solution Consulting Manager (Presales) for Customer Workflows, you will be responsible for supporting the technical sales efforts managing a team of highly motivated Solution Consultants. You will manage the CWF product experts that convey value to address ServiceNow customers’ business issues. As a specialist leader, your team will contribute to the development of concepts, techniques & assets that enablable the regional Account teams you support. You will help provide feedback into Product leadership to ensure we are investing in the right areas to drive growth and success in the field. You will engage in complex tasks in creative and effective ways requiring independent action and a high degree of initiative to resolve issues. You will make recommendations for new procedures. You will work independently to determine new assignments to accommodate demand often acting as a facilitator and leader.
Measure of success in the role
1. Driving growth of the Customer Workflows business in line with corporate goals
2. Attraction, retention & development of key employees
3. Enabling the team and diversifying the portfolio into our defined accounts
4. Being recognized as a strong leader by your peers, direct line reports and the organization
5. Coaching the team to retain and upsell in key focused accounts
Responsibilities in this role:
· Help develop programs that enable other Solution Consultants to demonstrate the value of Customer Service Management on the ServiceNow platform
· Develop team members according to the demands of the business and according to their individual professional goals
· Drive best practices in sharing with other Solution Consultants to enhance the quality and efficiency of surrounding team members
· Assign resources as required to marketing and other efforts to support demand generation
· Act as the ServiceNow subject matter expert at executive briefings / marketing events
· Evaluate team members regularly through analysis of direct observation, peer feedback and sales feedback
· Ensure proper alignment of resources and effective utilization of skill sets within the assigned region
Experience required:
· Team management experience a must; management of a pre-sales organization preferred
· Pre-sales experience and Customer Service / Customer Experience / Field Service experience
· Experience with the ServiceNow product suite or competitive product suites highly desirable
· Ability to articulate and logically communicate concepts with technical and non-technical audiences
· Demonstrated ability to lead projects & priority initiatives to completion
· Ability to work with ISV, integration and implementation partners
· Is passionate about evangelizing our capabilities and success on social media and the ServiceNow Community website
· A high degree of passion, energy, drive and willingness to travel
· Ability to motivate and inspire a growing team of Solutions Consultants
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Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.