Sr. Presales Engineer - Video Solutions (Central Region Remote)
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company Overview
Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home.
We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.
Department OverviewThe Sales Engineer Department is a segment of the WatchGuard Portfolio, this team focuses on Body Worn Camera and In Car Video Systems, License Plate Readers (LPR) and Backend Software.
Job Description
The Sr. Presales Engineer - Video Solutions (Central Region Remote) will will provide technical presales support to Sellers. A high demanding pace, an individual with high attention to detail, technically astute, and good relationship skill. This position will work on designing solutions for customers, and presenting the value proposition to the customer. The pressales engineer will be familiar with all technical aspects and issues of the product or service. This ensures a high level of customer satisfaction, as a sales engineer will be prepared for any / all technical issues that may come about. This is a position for someone with both technical knowledge and sales skills.
This includes but not limited to:
Provide presales technical support for the video solution products and back office products, particularly those related to our video evidence management system and the back office needed to support them
Support Regional Sales Managers and Proposal Writers to architect, propose, present, and finalize the needed back office components for our solutions
Maintain a high level of up-to-date sales and technical product knowledge, including servers, storage, cloud storage (Azure), Wi-Fi and LTE technologies - particularly as it relates to our video evidence management systems
Architect back office solutions in accordance with our hardware, network, and infrastructure requirements for the sales team and RFP responses. Detailed understanding of customer needs and operating procedures is a must in order to engineer systems to properly meet customer needs
Present our Video Evidence Management solutions to prospects and customers
Interface with potential customers via telephone/web meetings and/or face-to-face at customers’ sites
Maintain an up-to-date understanding of industry trends, technical developments and competitive offerings that affect target markets
Partner with the internal sales team to communicate how WatchGuard’s optimal video hardware/software capabilities translate into real world value and efficiency
Share valuable field insight with the sales, product, and engineering team to ensure perpetual product improvements and evolution
Strong adaptive skills, and the ability and desire to keep up with the latest new technologies
Excellent oral/written communication skills
Excellent customer relations skills
Proven application of sound troubleshooting strategy under conditions of critical severity with large enterprise customers and/or mission critical organizations.
Professional experience providing technical support through phone, email, and remote support channels.
SQL Server Databases – installation, management, and data management
Microsoft Active Directory domain environment – both on-premise and Azure as well as Local Directory Services (LDAP)
Windows Server and desktop client installation and configuration, security, firewalls and routing connectivity
TCP/IP Networking, routing, and configuration
Hardware, Software and Network troubleshooting, including server, desktops, switching, and IP connectivity
Experience and knowledge with automotive wiring, connectivity, and hardware and ability to competently install our video products in a vehicle.
Strong general knowledge of wireless communications fundamentals and voice/data architectures - both public and private (e.g. APCO P25, LTE, 802.11, 3G/4G) is highly desirable
Skills and Abilities:
Strong written and oral communications skills with the ability to present complex topics to technical and non-technical audiences
Willingness to think out of the box and challenge the status quo
Attention to detail and a flawless execution mindset
Ability or Experience to work and lead a remote team
Ability to work in a team environment and individually as needed
Ability to handle multiple projects, tasks, and customers at a time
Well-developed training, sales & presentation skills
Qualifications:
Bachelors of Science is required. Preferred emphasis in Electrical, Wireless, Computer, Network Engineering or Computer Science
4+ years of experience in one of the following: sales, engineering or solutions architecture
Knowledge of RF coverage predictions, traffic/capacity modeling, and related toolsets is an asset
Strong written and oral communications skills with the ability to present complex topics to technical and non-technical audiences
Ability to build strong relationships with internal and external stakeholders
Ability to travel - 25-70%
This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
Basic Requirements
Bachelors Degree
4+ years of experience in one of the following: sales, engineering or solutions architecture
Must be able to obtain background clearance as required by government customer
Vaccine Requirement
Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.
If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.
Travel Requirements50-75%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes
Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.
