Sr. Presales Engineer - Video Solutions (Central Region Remote)

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Company Overview

Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. 

We unify voice, data, video and analytics in one integrated ecosystem to enable individuals, businesses and communities to work together in more powerful ways. To help people make better decisions, act confidently and be their best in the moments that matter. Bring your passion, potential and talents to Motorola Solutions and connect with a career that matters.


Department Overview
The Sales Engineer Department is a segment of the WatchGuard Portfolio, this team focuses on Body Worn Camera and In Car Video Systems, License Plate Readers (LPR) and Backend Software.
Job Description

The Sr. Presales Engineer - Video Solutions (Central Region Remote) will will provide technical presales support to Sellers. A high demanding pace, an individual with high attention to detail, technically astute, and good relationship skill. This position will work on designing solutions for customers, and presenting the value proposition to the customer. The pressales engineer will be familiar with all technical aspects and issues of the product or service. This ensures a high level of customer satisfaction, as a sales engineer will be prepared for any / all technical issues that may come about. This is a position for someone with both technical knowledge and sales skills.

This includes but not limited to:

  • Provide presales technical support for the video solution products and back office products, particularly those related to our video evidence management system and the back office needed to support them

  • Support Regional Sales Managers and Proposal Writers to architect, propose, present, and finalize the needed back office components for our solutions

  • Maintain a high level of up-to-date sales and technical product knowledge, including servers, storage, cloud storage (Azure), Wi-Fi and LTE technologies - particularly as it relates to our video evidence management systems

  • Architect back office solutions in accordance with our hardware, network, and infrastructure requirements for the sales team and RFP responses. Detailed understanding of customer needs and operating procedures is a must in order to engineer systems to properly meet customer needs

  • Present our Video Evidence Management solutions to prospects and customers

  • Interface with potential customers via telephone/web meetings and/or face-to-face at customers’ sites

  • Maintain an up-to-date understanding of industry trends, technical developments and competitive offerings that affect target markets

  • Partner with the internal sales team to communicate how WatchGuard’s optimal video hardware/software capabilities translate into real world value and efficiency

  • Share valuable field insight with the sales, product, and engineering team to ensure perpetual product improvements and evolution

  • Strong adaptive skills, and the ability and desire to keep up with the latest new technologies

  • Excellent oral/written communication skills 

  • Excellent customer relations skills

  • Proven application of sound troubleshooting strategy under conditions of critical severity with large enterprise customers and/or mission critical organizations.

  • Professional experience providing technical support through phone, email, and remote support channels.

  • SQL Server Databases – installation, management, and data management

  • Microsoft Active Directory domain environment – both on-premise and Azure as well as Local Directory Services (LDAP) 

  • Windows Server and desktop client installation and configuration, security, firewalls and routing connectivity

  • TCP/IP Networking, routing, and configuration

  • Hardware, Software and Network troubleshooting, including server, desktops, switching, and IP connectivity

  • Experience and knowledge with automotive wiring, connectivity, and hardware and ability to competently install our video products in a vehicle.

  • Strong general knowledge of wireless communications fundamentals and voice/data architectures - both public and private (e.g. APCO P25, LTE, 802.11, 3G/4G) is highly desirable

Skills and Abilities:

  • Strong written and oral communications skills with the ability to present complex topics to technical and non-technical audiences

  • Willingness to think out of the box and challenge the status quo

  • Attention to detail and a flawless execution mindset

  • Ability or Experience to work and lead a remote team 

  • Ability to work in a team environment and individually as needed

  • Ability to handle multiple projects, tasks, and customers at a time

  • Well-developed training, sales & presentation skills

Qualifications:

  • Bachelors of Science is required. Preferred emphasis in Electrical, Wireless, Computer, Network Engineering or Computer Science

  • 4+ years of experience in one of the following: sales, engineering or solutions architecture

  • Knowledge of RF coverage predictions, traffic/capacity modeling, and related toolsets is an asset

  • Strong written and oral communications skills with the ability to present complex topics to technical and non-technical audiences

  • Ability to build strong relationships with internal and external stakeholders

  • Ability to travel - 25-70%

  • This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers


Basic Requirements
  • Bachelors Degree

  • 4+ years of experience in one of the following: sales, engineering or solutions architecture

  • ​​Must be able to obtain background clearance as required by government customer

Vaccine Requirement

Motorola Solutions is a U.S. Federal contractor and must comply with the recent U.S. Government Executive Order requiring that Federal contractors ensure that their U.S. employees are fully vaccinated against COVID-19 by January 4, 2022. Accordingly, Motorola Solutions requires all US employees, even those working from home, to be fully vaccinated unless entitled to a reasonable accommodation based on a qualified medical condition or religious belief.

If you are unable to be fully vaccinated due to a qualified medical condition or religious belief, you will be required to apply for a reasonable accommodation prior to moving forward with the recruitment process. As a part of this process you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, an offer for employment will not be made.


Travel Requirements
50-75%
Relocation Provided
None
Position Type
Experienced
Referral Payment Plan
Yes

Our U.S. Benefits include:

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits effective Day 1
  • 401K with Company Match and Day 1 vesting
  • 9 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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Location

Located in the West Loop, one block from Ogilvie Train Station and Union Train Station. The office is also close to multiple CTA stops.

What are Motorola Solutions Perks + Benefits

Motorola Solutions Benefits Overview

Our U.S. Benefits include:
- Incentive Bonus Plans
- Medical, Dental, Vision benefits effective Day 1
- 401K with Company Match and Day 1 vesting
- 9 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave
- and more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Our remote work program includes telecommuting at Manager discretion.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Paid industry certifications
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