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Sr. Service Provider Solutions Manager

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Company Description

ServiceNow is making the world of work, work better for people. Our cloud‑based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We’re looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The Sr. SP Solutions Manager role reports to the VP, ISV, Technology Alliances, & Strategic Programs and is part of Alliances and Channel Ecosystem (ACE) organization and will be accountable to create a world class partner ecosystem that aligns to the Global ACE mission & transformational operating model principles. With the objective of helping to enable & accelerate NOW growth to $10B and beyond. You will play a key role in delivering on the ACE transformational vision: ‘Partner Success’ is synonymous with ‘Customer Success’ in accelerating Digital Transformation & predictable Business Outcomes for our partners in a designated region/country/area.

ServiceNow is seeking a Sr. SP Solutions Manager. In this role, you will be expected to develop the technical (e.g., reference architectures, design blueprints, etc.) and business requirements (e.g., operating model, governance model, business plan, expansion plan, etc.) for the ServiceNow Service Provider Partner Program working in close collaboration with a community of internal stakeholders. Additionally, you will be responsible for architecting and designing an annual programmatic process to assess the capabilities of ServiceNow Service Provider Partner Program participants against the defined business and technical requirements. The Sr. SP Solutions Manager will also be responsible for working with extended internal stakeholders to implement, operationalize and optimize the criteria assessment process for global scale.

This role requires approximately 20% travel. What you need to be successful in this role:

· Undergraduate degree in Computer Science, Engineering or related field.

· 7+ years of working at or with Service Providers

· Experience building managed services using the ServiceNow platform

· Business acumen – strong understanding of how consulting firms, IT service providers and business process outsourcers make money, as well as the industry pressures they face

· Experience developing governance models and operating models

· Experience developing reference architectures and design blueprints

· Excellent understanding of the architectural principles for cloud-based platforms that include SaaS, PaaS, multi-tenancy, and automation

· Strong facilitation skills, to encourage clear articulation of business and technical requirements to current and perspective Service Providers

· Sharp business judgment, ability to see "big picture" and to prioritize

· Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic environment

· Talented at explaining complex topics clearly and concisely, and effective at providing practical guidance

· Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VP’s, and CXO’s)

· Enterprise Architecture (i.e., Strategy, Planning, Standards) Experience

· Demonstrated ability to influence strategic direction as well as tactical approaches at all levels of the organization.

     


Qualifications

Experience that will help you stand out:

· A current ServiceNow certification (e.g., Certified System Administrator and/or Certified Implementation Specialist)

· ServiceNow platform development experience

· Experience designing and implementing global programs

· MBA


What you get to do in this role:

· Shape the direction of ServiceNow’s Partner Programs from a technical and business requirements point-of-view

· Design and implement new programmatic processes on a global scale

· Staying current on product developments/releases to provide guidance to Partners

· Providing thought leadership and collaborate with cross functional teams to ensure objectives are achieved

· Identifying, leading and contributing to the creation of best practices, white papers, and reference architectures

· Promote ServiceNow training tools, sales tools and content, and information resources available to our Partner organizations, including on-going updates of platform/application advancements.

· Collaborate, actively share knowledge, and promote best known methods amongst ServiceNow Solution Consulting team members that are responsible for Service Providers

· Travel for Partner, Customer, and Organizational activities


What we would love to see from you before or during an interview:

· Examples of intellectual property you have developed (e.g., White Papers, Reference Architectures, Design Blueprints, Blogs, etc.).

· Advocate on behalf of the partner ecosystem to ensure consistent, standardized and mutually beneficial partner experiences.

· Detailed overview of the managed services you built using the ServiceNow platform


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.


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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MariaDBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

176 N Racine Ave, Chicago, IL 60607

An Insider's view of ServiceNow

What’s the vibe like in the office?

The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.

Christine

Vice President of AMS Solution Consulting

What does your typical day look like?

If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.

Viviana

Senior Machine Learning Engineer

How does the company support your career growth?

My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.

Alexander

Diversity and Inclusion Analyst

How do your team's ideas influence the company's direction?

In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.

Pat

Chief Technology Officer

What does career growth look like on your team?

Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.

Vanessa

President, ServiceNow.org

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Open door policy
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development Benefits
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Online course subscriptions available

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