Strategic Account Manager

| Chicago | Hybrid
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Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.

 The Upwork Strategic Sales team brings our contingent staffing solutions to enterprises. As a Strategic Account Manager, your mission is to build long-term relationships with an existing portfolio of strategic accounts. Your account management experience, consultative sales approach, SaaS experience or staffing program expertise will provide you the tools or success in this high profile position.

Your Responsibilities:

  • Forge relationships with key decision makers within target accounts with the end goal of securing new business and increasing overall client revenue
  • Identify opportunities to broaden the scope of services within existing customer base while delivering outstanding service to our customers to retain existing business
  • Stay current on our clients’ business, industry, and key objectives and challenges so that you can be a trusted ally and make informed recommendations
  • Provide thought leadership to the client (e.g., best practice presentations, cost savings recommendations, diversity measures, reporting)
  • Be an expert on the features, advantages, and benefits of Upwork's entire suite of enterprise products/solutions, services, and offerings
  • Develop new business across multiple products and solutions by expanding to additional client departments and divisions

What it takes to catch our eye:

  • Experience with account planning and mapping 
  • 5+ years staffing or SaaS industry experience in a sales or account management role
  • Experience managing Fortune 500 customers
  • Superior communication skills both verbal and written
  • Ability to foster strong partnerships both internally and externally

How to really knock our socks off:

  • Strong relationship and client management skills and aptitude for navigating complex organizations
  • Ability to work cross-functional within Upwork to deliver excellent service to our customers
  • A sales and growth mindset and ability to anticipate customer needs and sales opportunities
  • Relentless attention to detail and organization
  • People management and leadership experience


Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. Whether you’re working from our offices in San Francisco, Santa Clara, and Chicago or are part of our globally distributed team, we’re working together to create exciting remote work opportunities for a global community of professionals. Our vibrant culture is built on a common mission and shared values. As we create economic opportunities so that people have better lives, our employees build amazing teams, put our community first and have a bias towards action. We encourage team Upwork to bring their whole selves to work through learning and development opportunities, mentorship, and employee resource groups. All that and amazing benefits too? We’ve got you covered (especially with our company favorite, Work Online Wednesdays). Check out our Life at Upwork page to learn more about the employee experience.

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

 

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Location

Our office is located in Chicago's West Loop. We are close to public transportation and restaurants galore.

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