Strategic Accounts Representative

| Chicago | Hybrid
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Summary
The Strategic Accounts Representative plays an integral role in client support and account management to an assigned client base. This role works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations.

 

Responsibilities

  • Serves as primary client contact and manages operational client projects including: using analytical tools to understand the objective in context; assigning the appropriate resources for project completion; maintaining appropriate timelines; communicating regularly to clients and leadership; maintaining accountability throughout the process
  • Builds and maintains professional relationships with clients to gain an understanding of their operational needs, assists in the development and implementation of solutions to meet those needs
  • Uses qualitative and quantitative data, business acumen, and operational principles to identify the root causes of process, approach, and/or program deficiencies; recommends resolutions to increase operational efficiency
  • Communicates findings and recommendations based on client data clearly; couples this with actionable conclusions to drive business decisions
  • Uses data analysis tools in our propriety database to help the operations department make informed decisions regarding clients and vendors
  • Provides accurate and timely reporting to all internal and external clients
  • Assists department leadership in the development of goals surrounding key metrics, reports and dashboards including Service Level Agreement (SLA) performance, Work Order aging by status, Support Desk calls by issue and targeted program monitoring; adheres to these goals and standards
  • Handles complex issues and problems with a sense of urgency; appropriately identifies and escalates issues to department leadership
  • Performs work under general supervision; carefully reviews the details and accuracy of work performed
  • Fosters a positive team environment and may provide coaching or mentoring to team members
  • Ensures confidentiality and accuracy of internal and external data
  • Performs ad-hoc projects and other duties as assigned

 

   Professional Skills

  • Proficient Problem-Solving Skills
  • Proficient Learning Agility
  • Proficient Customer Service Skills
  • Proficient Verbal Communication Skills
  • Proficient Written Communication Skills
  • Proficient Relationship Skills
  • Proficient Analysis Skills
  • Proficient Prioritization Skills
  • Proficient Team Work Skills

 

Role Specific Skills

  • Possesses solid working knowledge of subject matter
  • Computer Skills: Proficiency in Microsoft Word, Excel, PowerPoint, Outlook required

 

People Management Skills

  • Not applicable to this role

 

Qualifications

    Minimum Qualifications

  • Bachelor’s Degree

 

    Other Relevant Qualifications

  • 0-2 years of experience preferred
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Location

130 E. Randolph Street, Chicago, IL 60601

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