What We'll Bring

TransUnion (NYSE: TRU) is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. TransUnion has an accurate and comprehensive picture of each person, stewarded with care. As a result, organizations can better understand consumers in order to make more informed decisions, and consumers can be confident that their data identities will result in the opportunities they deserve. TransUnion calls this Information for Good. Originally formed in 1968, TransUnion has over 50 years of operating history and a long track record of providing risk and information solutions to businesses and consumers. TransUnion creates advantages for millions of people around the world by gathering, analyzing and delivering information. Through these and other efforts, TransUnion is working to build stronger economies worldwide.

What You'll Bring

The mission of this role is to facilitate, organize, compose, and effectively articulate the broad strategic, commercial and planning approach within Global Technology (GT) to delivering Transunion’s global strategy and to fulfill Transunion’s aspirations on behalf of all stake-holder groups - investors, the marketplace, management and employees.

This mission requires direct leadership of the process, artifacts, and certain aspects of execution. However, it equally requires coordination and facilitation with GT leadership and with the broader matrix to achieve effective outcomes.

The specifics of the technology strategy (i.e. engineering choices, architecture, delivery and technology subject matter specifics) are not part of this scope. 

Estimating the brand, messaging, commercial, and employee impact implications of the technology strategy decisions by colleagues, as well as collaboration with technical leadership to ensure we achieve our overall mission and optimal outcomes is a key part of this role.

Represent Transunion GT internally and externally as appropriate as an effective communicator of our strategy and our brand messaging encapsulating the mission.

Core Contributions and Responsibilities:

In partnership with FP&A and with Strategic/Growth partners, facilitate and drive GT Strategy & Planning including annual 3-year planning process, board preparation, investor relations support, and investment tracking.

Evolve the GT transformation agenda into an actionable multi-year roadmap with clear success milestones. Oversee global operating model transformation and shift to an intentional global workforce strategy. Partner with GT executives and matrix partners plus stakeholders to build, deliver, and execute transformation agenda and coordinate with Enterprise Transformation office for optimal outcomes.

In close partnership with Marketing and Internal Communications, develop effective communication strategies and leadership forums/practices to ensure organization-wide alignment, clarity, and employee engagement around the transformation. Own messaging platform to communicate to internal and external stakeholders and approximately 3500 GT employees.

Work with HR to build change management practices and effectively lead employees, managers, and leaders through transformation work. Leverage change work to inform evolving messaging platform for employees and stakeholders across TransUnion.

Lead portfolio management across all markets to ensure demand management and the seamless flow of work to all teams. Ensure centralized readouts/tracking of large cross-functional initiatives that ladder into the broader transformation mandate. Establish and track metrics of success. Surface and help mitigate bottlenecks proactively. 

Lead strategic thinking and planning on sources of cost that form the basis of ongoing investment in technology using global frameworks, trends and policies. Deploy effective reporting to identify trends and opportunities effectively across the world.

Oversee GT capital budgets including internally developed software (IDS) and PPE as well as new investment cases to ensure proper forecasting and tracking of assets. 

Lead ongoing efforts to optimize unit operating expense items for non-people expenditure globally. 

Organize and ensure there is governance on efficiency and value of spend with third party consulting/contracting resources.

Lead Agile transformation and Program Management Office across the enterprise supporting all internal and external work efforts including technology, security, legal, operations and compliance.

Lead cultural shift to be being more quantitative in decision making with GT and champion and lead the use of quantitative methods to improve efficiency of technology enabled outcomes for Transunion globally.

Use enterprise-wide position to drive strategic alignment and coordination of cross-functional data reporting and analytics strategy for internal use, to maximize efficiency and insight

Impact You'll Make

Additional Responsibilities:

Lead adoption of LEAN and Six Sigma practices as appropriate across GT to enable optimal outcomes.

Provides reporting and insights for technology executive leadership team with standard KPIs.

Oversee strategic vendor relationships and performance management for priority programs and initiatives.

Ensure integrity and accuracy of data through provision, control and governance of corporate data systems for statutory and other critical reporting processes (i.e. financial filing, employee records).

Define and execute on labor strategy, defining mix of full-time employees, contractors, managed services outsourcing and leverage of offshore resources.

Ensure compliance with regulation, e.g., Sarbanes/Oxley, PCI.

Establish and maintain effective governance, PMO, financial management and other IT processes.

Strategic Thinking:

Develop vision, objective, strategy and initiatives to achieve organizational goals. 

Ability to identify actionable business outcomes while anticipating workforce needs and human capital growth.

Uses strong analytical skills to synthesize complex information and translate to actionable strategic approach.

Think through global people implications and develop plan to effectively manage change impacts.

Active engagement in both organic and inorganic strategies for GT.

In conjunction with the business, plan & prioritize demand against GT capacity. Align work with strategic goals.

Establish and implement standards, best practices and ongoing governance.

Results-oriented; passionate about achieving strategic goals in established timeframes.

Embedded in business unit (BU) operational and strategic planning in order to identify trends and make strategy recommendations to further develop GT goals and objectives.

Define the evolving future of market/market segments, and using logic and evidence, contrast with the present.

Revise strategy and propose new directions for the business linked to the evolving marketplace.

Challenge assumptions and conventional wisdom with specific, supported, reasoned proposals.

Contribute to the development of an organizational strategy and justify it with market insight.

Think three to five years ahead into the next business cycle.

Provide organizational insight and acts as a change agent.

Exceptional teamwork and ability to foster collaborative relationships across cross-functional teams.

Business Acumen

Intermediate understanding of finance principles and practices.

Understands business implications of decisions. Displays orientation to profitability. Demonstrates knowledge of market and competition.

Work with Finance teams and BU leaders to manage enterprise CAPEX plan.

Provides sales support by reviewing and providing input into proposals for pricing, sales presentations, and/or promotional materials. Visits clients, sales offices, or outside vendors to either obtain or present information relating to GT capabilities.

Communication: Oral and Written

Ability to make effective and persuasive presentations across multiple dimensions (BU, verticals, regions, products, systems, etc.) to senior executives & Board Level stakeholders.

Excellent communication skills, both verbal and written, as evidenced by ability to articulate industry and business concepts to diverse audiences.

Uses diplomacy and tact, balanced with a sense of urgency to move projects and decisions forward.

Effectively turns business objectives into engaging message platform for a variety of audiences.

Ability to create collateral which resonates across all levels and skill profiles within GT to best articulate strategy and vision.

Spokesperson for GT; communicates and clarifies overall business unit vision and related department strategies with managers and associates.

Build alliances with and establish communication bridges with staff, other business units, management, external partners and customers.

Collaborating and Influencing

Facilitates discussions to enable people to collaborate with each other independently; promotes collaboration across multiple parties. History of collaborating with peers across domains to scale current solutions.

Identifies and meets with key players and stakeholders to help them shape a consensus collectively and engages in a dialogue to reach a final conclusion together, compromising as necessary for results.

Develops an explicit understanding of which relationships are most important to the organization and its stakeholders, and builds a network prioritizing these relationships.

Innovative thinker who thrives on ambiguity, while balancing the need for creating compelling content with the dynamic need for internal and external evangelism.

Leadership/Delivery

Manages in a matrix organization and uses influencing skills to promote GT strategic plans.

Expertise leading in an agile-based development environment.

Promotes teamwork within and across work units; meets with other departments to mutually establish goals and measures.

Develops and maintains a complete and comprehensive set of operational metrics across 4 dimensions (project health, operations, risk and financial) to communicate meaningful information that can be used to inform critical business decisions.

Serves as liaison between IT and business. Develops and maintains trusted working relationships with customer executive leadership, sales executive leadership, IT executive leadership and the senior executive team.

Known as a creative leader with proven ability to implement new ideas and strategies.