Team Manager
The GoHealth Team Manager will be responsible for both team and individual agent performance. You will be a motivator and supporter of creating and implementing effective sales techniques, increasing sales production per agent, driving compliance, ensuring accurate administrative activities, and promoting GoHealth’s culture. You will be a proven sales leader, interested in making an impact with agents and passionate in driving performance.
Responsibilities:
- Lead a team of 10-20 sales agents
- Understand, Track, and optimize team metrics, such as conversion rates, overall team production, and more,
- Serve as a stellar change agent by planning, communicating, and supporting the changes within the call center
- Participate in the planning and on-boarding of new agents for the annual enrollment period and aid in classroom training, material development, and assessment testing
- Use reporting tools, product knowledge, and sales strategies to coach performance
- Partner with support teams to improve call center operations
- Partner with the Agent Performance team to gain a better view of agents' results and identify training needs and performance plans
- Exemplify the top agent performance when selling individual insurance policies to consumers
Skills and Experience:
- 2+ years of sales management or sales leadership experience
- Bachelor's Degree or equivalent experience required
- Excellent problem solving and communication skills
- Outstanding customer focus, sales skills and telephone etiquette
- Able to work well within a team, while developing and motivating staff
- Confident, with a keen eye for business
- Ability to set, satisfy, and exceed targets
- Able and available to work nights, weekends, and extended hours if needed
Benefits and Perks
- Performance based incentives
- Paid time off
- 401k program with company match
- Medical, dental, vision, and life insurance benefits
- Flexible spending accounts
- Commuter and transit benefits
- Professional growth opportunities
- Casual dress code
- Generous employee referral bonuses
- Employee engagement activities supporting charitable causes
- Birthday & Anniversary Recognition
- GoHealth is an Equal Opportunity Employee