The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.

Responsibilities

• Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
• Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
• Develop and coordinate client and internal initiatives and special projects
• Serve as a technical and subject matter expert resource for the department and leadership
• Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
• Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary
• Provide support to Trade Representative as required
• Foster a positive work environment and collaborate effectively with all stakeholders
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Maintain CPD and awareness of trade / industry developments
• Seek opportunities for continuous process improvement

   Professional Skills

• Customer Service Skills  - Proficient
• Verbal Communication Skills - Proficient
• Written Communication Skills - Proficient
• Teamwork Skills - Proficient
• Relationship Skills - Proficient
• Negotiation Skills - Proficient
• Problem-Solving Skills - Advanced
• Prioritization Skills - Proficient

Role Specific Skills

• Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
• SME in plumbing trade

People Management Skills

• Not applicable to this role

Qualifications

    Minimum Qualifications

• Relevant plumbing trade qualification
• 3 – 4 years of experience in relevant field or internal promotion from within SMS
• Experience working in an FM, retail, buildings environment
• Demonstrable experience of solving complex trade related technical issues

    Other Relevant Qualifications

• Bachelor’s Degree preferred

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Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.

SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.