SMS Assist
Chicago, IL
View Profile
Sales//Customer Success//Account Management//

Trade Specialist at SMS Assist

SMS Assist
| Chicago
Sorry, this job was removed at 12:27 p.m. (CST) on Monday, March 23, 2020
View 476 Jobs
Find out who's hiring in Chicago.
See all Sales jobs in Chicago
View 476 Jobs
https://smsassist.wd5.myworkdayjobs.com/en-US/SMSAssistcareers/job/Chicago/Trade-Specialist_REQ-2020-109?source=BuiltinChicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save

The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.

 

Responsibilities

  • Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
  • Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
  • Develop and coordinate client and internal initiatives and special projects
  • Serve as a technical and subject matter expert resource for the department and leadership
  • Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
  • Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary
  • Provide support to Trade Representative as required
  • Foster a positive work environment and collaborate effectively with all stakeholders
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned
  • Maintain CPD and awareness of trade / industry developments
  • Seek opportunities for continuous process improvement

 

   Professional Skills

  • Customer Service Skills  - Proficient
  • Verbal Communication Skills - Proficient
  • Written Communication Skills - Proficient
  • Teamwork Skills - Proficient
  • Relationship Skills - Proficient
  • Negotiation Skills - Proficient
  • Problem-Solving Skills - Advanced
  • Prioritization Skills - Proficient

 

 

Role Specific Skills

  • Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
  • SME in a specific relevant trade

 

People Management Skills

  • Not applicable to this role

 

Qualifications

    Minimum Qualifications

  • Relevant trade qualification
  • 3 – 4 years of experience in relevant field or internal promotion from within SMS
  • Experience working in an FM, retail, buildings environment
  • Demonstrable experience of solving complex trade related technical issues

 

 

    Other Relevant Qualifications

  • Bachelor’s Degree preferred
See More
https://smsassist.wd5.myworkdayjobs.com/en-US/SMSAssistcareers/job/Chicago/Trade-Specialist_REQ-2020-109?source=BuiltinChicago
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save job
SMS Assist
Trade Specialist
Email
Save job
Apply to Job

Where we are

875 North Michigan Avenue , Chicago, IL 60611

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
Carson Berish
Senior Director of Product Management
NAILING SUCCESS
Create products users will actually use
Berish notes that facilities management tech often prioritizes feature-rich products over UX. His team endeavors for the opposite, be it building a custom scheduling tool for technicians or improving One by SMS Assist, the company’s underlying platform. “By giving our customers the features they truly need, and really improving the usability of our product, we are setting ourselves apart.”
What makes our product so interesting is that our end users sit right next to our tech team, which creates a performance loop of continuous improvement.
Carson Berish
Senior Director of Product Management
Satish Subramanian
Senior Product Manager
GOOD HANDIWORK
Identify solutions that keep users satisfied
As a key product manager, Subramanian poses a question that keeps the company’s internal optimizations tech front of mind: “What is the optimal combination of communications that will result in happier users and faster completion times?” To realize that balance, Subramanian embraces a ‘launch yesterday’ product philosophy, embracing frequent testing and iterating to fine-tune products swiftly without compromising operations.
There are hundreds of internal users that depend on the work that my team does, and I interact with them daily. For better or worse, I can always immediately tell how our product enhancements work.
Satish Subramanian
Senior Product Manager
Lisa Whitelock
VP of Product Management
TAKE FLIGHT
See results in a tech-focused environment
Whitelock doesn’t just keep client success front of mind, but internal wins, too. Aiming to reduce companies’ facilities management spend, her team uses microservices and REST APIs, while abiding by an Agile dual-track scrum, to create a scalable, robust platform. Accordingly, Whitelock champions feedback-driven 1:1 sessions and human-centered design ethos, setting her team and her clients up for success.
I keep an open mind on learning new techniques, technologies and processes that not only improve my own skill sets, but also the entire organization’s skills.
Lisa Whitelock
VP of Product Management
Previous
Next

What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

View full list of perks + benefits
Photo Gallery

Jobs at SMS Assist
27

All Jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Tap to close

Compliance Associate I

SMS Assist
Chicago
2 days ago
save job
+48
The Compliance Associate manages a portfolio of vendors and serves as a single point of contact for their compliance needs. As a division of the Legal Department, the Compliance Department and its Associates are the revenue protectors of SMS Assist and serve a critical risk management function for the company. The Compliance Associate enables SMS Assist to execute customer growth and retention strategies by building personal relationships with vendors and ensuring their compliance with applicable SMS Assist and customer requirements. Responsibilities include managing vendor contracts and insurance policies, reporting on vendors’ compliance status, ensuring all applicable information is properly included in SMS Assist’s databases, collaborating with various internal departments in order to achieve appropriate risk management standards, and overall vendor relationship management.

Senior Data Scientist II

SMS Assist
Chicago
2 days ago
save job
+48
The Senior Data Scientist II role is part of the Software Development Data Team which is overseeing the activities of the junior data scientists and provides advanced expertise on statistical and mathematical concepts for the broader Data Team. The Senior Data Scientist applies and inspires the adoption of advanced data science and analytics across the business. The Data Scientist synthesizes and leverages the business’s dataset and data to enhance the business’ capabilities for overall goal achievement. The Senior Data Scientist is instrumental in helping the business continue its evolution into an analytical and data-driven culture. This role of the Senior Data Scientist supports relevant stakeholders through quantitative analytics, and the application of appropriate advanced analytics for the business’s key initiatives.

User Researcher

SMS Assist
Chicago
2 days ago
save job
+48
Planning, designing and conducting the value and usability testing process from developing user recruitment through to test moderation, analysis and reporting. Conducting research to gather insights for new product and concept developments. User requirements gathering and early-stage concept and prototype testing. Documenting insights gained from user research into formats to enhance organizational understanding of our users – such as personas and user journey maps. Collaborating with product managers and designers to devise appropriate research strategies to generate focused insights and to convert concepts into high quality stimulus material.

SUMMER INTERNSHIP 2021 - EARLY SUBMISSION

SMS Assist
Chicago
2 days ago
save job
+48
The SMS Assist Summer Internship program is a full-time, paid opportunity that will run this summer, usually a 10-week internship program that runs June through August 2021. An internship at SMS Assist will provide an opportunity to work with a fast-paced, growing company in Chicago’s vibrant technology scene.

Sales Director

SMS Assist
Chicago
3 days ago
save job
+48
Deliver Revenue: Responsible for selling the full outsourced solution into the C-Suite or an “a la carte” single line of business to operations/procurement.  Maintain Customer Relationships: Maintain a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. Keep Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the residential market and other related industries. 

Program Manager, Retail Banking Equipment Services

SMS Assist
Chicago
6 days ago
save job
+48
The Program Manager exercises end-to-end ownership of a related suite of service delivery practices related to ATMs and banking equipment for our retail bank clients. Activities will include drafting, auditing and updating SOPs, analytic reporting, collaborating to develop tech-based process improvements, managing vendor and client relationships, and participating in cross functional projects that create value for SMS Assist, our clients, and our partner service providers. This role is responsible for aligning program functions with the strategic objectives of SMS Assist and our clients and continuously seeks ways to enhance the program’s contribution to those objectives. Within the Program Manger’s service vertical, they exercise significant autonomy to identify opportunities for improvement, justify and resource change initiatives, and implement planform improvements. The program manager enables internal and client senior management to make strategic decisions by providing reporting and recommendations based on robust data analysis, modeling, and empirical testing. The successful program manager achieves financial and operational objectives for the client while delivering positive financial performance for SMS Assist.

Vendor Recruiter (construction)

SMS Assist
Chicago
6 days ago
save job
+48
Identify prospective vendors for SMS Assist; explain how SMS Assist can deliver value to their organization. Develop familiarity with the vendors area of expertise, including but not limited to trade, geography, business size and areas of specialization. Complete cold calls daily to establish relationships with vendors and gain leads. Negotiate pricing and service terms while maintaining margin requirements. Consistently meet program targets. Partner with implementation team to ensure smooth transition into the SMS network. Assess opportunities and risks with your territory; recommend resolutions to leadership. Understand varying scopes of work of our clients and convey those requirements to vendors. Foster a positive team environment. Ensure confidentiality and accuracy of internal and external data. Perform ad-hoc projects and other duties as assigned.

Director of Talent Management

SMS Assist
Chicago
6 days ago
save job
+48
This position is responsible for developing, evolving and sustaining an enterprise learning strategy in partnership with many cross-functional stakeholders with the objective of ensuring an exceptional employee learning experience. The leader in this role will partner closely with HR Business Partners and business leaders to identify learning needs and define key learning initiatives that directly support business objectives and goals. This position will build our talent management strategy.

Billing Support Representative

SMS Assist
Chicago
6 days ago
save job
+48
The Billing Support Representative supports the Billing Team by contacting vendors to retrieve outstanding invoices, researching and resolving invoice submission issues, and ensuring vendors have knowledge of invoice submission through the ONE portal. This position also supports the Billing Team by processing invoices as needed.

Vendor Relationship Representative I

SMS Assist
Chicago
6 days ago
save job
+48
Develop and maintain positive vendor relations to ensure superior customer satisfaction. Receive and handle customer calls and email requests for services. Manage the scheduling and completion of all services assigned by customers. Manage real-time inquiries while keeping track of and responding to commitments to follow up with customer/vendor inquiries. Identify, research and resolve customer issues using the company’s web-based systems and databases. Source new vendors to perform required services, as needed. Resolve or escalate all disputes or un-satisfied service confirmations.

Senior Business Analyst

SMS Assist
Chicago
1 week ago
save job
+48
The Senior Business Analyst is responsible for supporting operations by providing meaningful and actionable analytics. This role is assigned to a specific division and is responsible for driving operational and financial improvement. The role also partners with divisional leadership and additional departments to define and review analytics aimed at process improvement and efficiency.

Director of Information Security

SMS Assist
Chicago
1 week ago
save job
+48
The Director of Information Security will be responsible for creating and executing strategies to ensure overall security of company systems.  This role will collaborate with multiple departments, such as ITS, Product, Development, Legal, and Human Resources, to determine proper protocols, policies, audits, and training programs to meet the company’s goals.  This strategic and tactical position reports to the General Counsel.

Special Projects Coordinator

SMS Assist
Chicago
1 week ago
save job
+48
The Special Projects Coordinator plays a key role in our business by managing issues that becoming multi-step projects requiring scheduling and coordination of vendors, client coordination and communication, and client acceptable reporting. This role acts as the primary point of contact for a project event, and is responsible for driving reliable, timely project coordination in both planned and unplanned instances. May require guidance.

Data Engineer

SMS Assist
Chicago
1 week ago
save job
+48
The Data Engineer is responsible for applying your expertise in quantitative analysis, database and data warehousing, partnered with operation and product teams, to solve problems and identify trends and opportunities. The Data Engineer role has to work across the following areas:

Senior Software Developer I

SMS Assist
Chicago
1 week ago
save job
+48
The Senior Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. Senior Software Developer is part of an agile development team building and working on enterprise grade software. Senior Software Developer is involved in all areas of development from design to development to testing. They lead a small team of Software Developers.

Senior Product Manager I

SMS Assist
Chicago
1 week ago
save job
+48
The Senior Product Manager I is responsible for developing and executing SMS Assist’s product strategy for a business area that helps secure the company’s role as the industry’s path of least resistance for multi-site property maintenance. This role is responsible for collaborating with a cross-functional team of engineers, designers and business stakeholders to prioritize and create innovative operational experiences that enable SMS Assist, their partners and their customers to drive quantifiable performance and efficiency improvements their property management operations. This role will leverage operations knowledge and metrics in all areas of the business to accomplish these goals.  The Senior Product Manager I will also be responsible for contributing to SMS Assist’s Corporate and Product Strategy and ensuring continued alignment between their product roadmap and the company’s business objectives.

Senior Content Strategist

SMS Assist
Chicago
1 week ago
save job
+48
The Senior Content Strategist is responsible for oversight and acceleration of the content program at SMS Assist. They craft and execute the overall strategy for all content marketing needs including our digital, social, and print presence; leading a team to create, manage, monitor, and measure the effectiveness of content across the website, blog, external newsletters, white papers, webinars, video, research reports, infographics, case studies, ads, social media channels, collateral, and more. They will understand SMS Assist customers and perspectives, building relationships across the company, particularly with Sales, Product and Affiliate Relations to craft compelling storytelling that elevates the SMS Assist brand.

Director of Marketing

SMS Assist
Chicago
1 week ago
save job
+48
The Director of Marketing manages day to day operational activities of the marketing department. They will be responsible for partnering with sales leadership to support development and execution of a strategic marketing plan that includes sales enablement, digital marketing, content marketing, thought leadership, events management, industry partnerships, product marketing, and more.

Market Segment Manager

SMS Assist
Chicago
1 week ago
save job
+48
This Market Segment Manager oversees the growth and development of our Residential channel. They are responsible for the development and execution of the annual marketing plan for this segment of our business, in collaboration with Sales and key stake holders. Oversees the creation and implementation of all necessary marketing programs and initiatives to achieve desired customer acquisition goals. Ideates campaigns designed to deliver leads and help sales build pipeline and close opportunities, driving customer acquisition and revenue. Is a strategic and critical thinker, problem solver, idea generator, with strong project management and communication skills, and the ability to set strategies and execute tactics.

Product Manager II

SMS Assist
Chicago
1 week ago
save job
+48
The Product Manager II leads and collaborates with various local and overseas teams and stakeholders to deliver value to customers, affiliates and internal users through delivery of well-defined, appropriately-prioritized and human-centric product solutions.

Software Developer II

SMS Assist
Chicago
2 weeks ago
save job
The Software Developer supports the Product and Technology Department by managing day to day activities within the organization's software development function. The Software Developer reports to senior team members and is part of an agile development team building and working on enterprise grade software. Software Developer is involved in all areas of development from design to development to testing.

Service Delivery Manager

SMS Assist
Chicago
2 weeks ago
save job
The Service Delivery Manager is responsible for driving profitable business results and operational excellence by creating and developing relationships with clients and delivering service that exceeds expectations. Their main focus is to act as a voice of the client to internal stakeholders, as well as driving a two-way relationship back to the client. This role serves as a key client contact and works with Sales, Operations, Legal and Technology to deliver an excellent client experience.

User Interface Designer

SMS Assist
Chicago
2 weeks ago
save job
The User Interface Designer supports the Product Team in presenting user experiences that adhere to brand guidelines, follow our design system and meet user needs. As a core member of our user experience team, UI designers are expected to collaborate with UX architects, product owners, developers and stakeholders to contribute to the definition and creation of user-centric design solutions that address customer needs and marry them with business goals.

Account Representative (Nights)

SMS Assist
Chicago
2 weeks ago
save job
The Account Representative is responsible for the day to day delivery of facilities services to a number of major client sites within a geographic territory. This role plays an integral part in client account management, operational support, and financial success for the assigned client base. This role also works closely with multiple internal and external stakeholders to address daily client challenges, while identifying and executing opportunities to make meaningful improvements to client operations. The role is based at our corporate headquarters with travel to client sites as needed.

Sales Director - Residential

SMS Assist
Chicago
3 weeks ago
save job
Deliver Revenue: Responsible for selling services and solutions into the C-Suite of target REITs, institutional investors and property managers across various real estate assets classes with a focus on residential. Maintain Customer Relationships: Maintain a thorough understanding of the customer’s structure and leadership, with the ability to influence key decision makers.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. Keep Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the residential real estate sector, the “proptech” sector and other related sectors. Ensure confidentiality of internal and external data. Perform ad-hoc projects and other duties as assigned. Expected Travel Time: 25-50% of the time typically on 1-3 day trips.

Attorney - Contract Manager

SMS Assist
Chicago
1 month ago
save job
The Attorney, Contract Manager role supports the business by reviewing, managing, and negotiating commercial agreements as part of the Legal Department. This includes negotiating agreements directly with suppliers, working with senior attorneys on more complex agreements, ensuring efficient management of the contracting process, and accurately documenting each contract. The role will require diligence, teamwork, and strong project management skills to advance multiple projects to completion and work seamlessly across all business units to ensure quick turnaround of agreements.

Manager of Learning Experience Design

SMS Assist
Chicago
2 months ago
save job
The Manager of Learning Experience Design (LX) is responsible for the effective performance of the Learning Experience (LX) Design service within SMS Assist, including the definition of learning standards, processes, and tools, liaising with departments to ensure learning needs are analyzed and met, and providing leadership to the LX team. The LX Manager helps define, build, and support the organization’s learning and development strategy.