Trade Specialist

| Chicago

The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.

 

Responsibilities

  • Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
  • Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
  • Develop and coordinate client and internal initiatives and special projects
  • Serve as a technical and subject matter expert resource for the department and leadership
  • Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
  • Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary
  • Provide support to Trade Representative as required
  • Foster a positive work environment and collaborate effectively with all stakeholders
  • Ensure confidentiality of internal and external data
  • Perform ad-hoc projects and other duties as assigned
  • Maintain CPD and awareness of trade / industry developments
  • Seek opportunities for continuous process improvement

 

   Professional Skills

  • Customer Service Skills  - Proficient
  • Verbal Communication Skills - Proficient
  • Written Communication Skills - Proficient
  • Teamwork Skills - Proficient
  • Relationship Skills - Proficient
  • Negotiation Skills - Proficient
  • Problem-Solving Skills - Advanced
  • Prioritization Skills - Proficient

 

 

Role Specific Skills

  • Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
  • SME in a specific relevant trade

 

People Management Skills

  • Not applicable to this role

 

Qualifications

    Minimum Qualifications

  • Relevant trade qualification
  • 3 – 4 years of experience in relevant field or internal promotion from within SMS
  • Experience working in an FM, retail, buildings environment
  • Demonstrable experience of solving complex trade related technical issues

 

 

    Other Relevant Qualifications

  • Bachelor’s Degree preferred
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Technology we use

  • Product
  • Sales & Marketing
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM

Location

875 North Michigan Avenue , Chicago, IL 60611
How SMS Assist is Building Tech to 'Fix the Business of Fixing Things'
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What are SMS Assist Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
SMS Assist's team fitness initiatives include In-office yoga, in-office fitness classes, and sponsored race teams.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
Happy hours are hosted At team's discretion.
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within

Additional Perks + Benefits

Competitive Salary. Flexible Spending Plans. Prescription Drug Program. Free Fitness Center membership.

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