The Trade Specialist plays an integral role in customer and vendor support to a specific client base. This role is responsible for implementing and maintaining client and associate relationships, while serving as a specific trade related SME for complex issues and queries, proactively resolving their daily challenges.
Responsibilities
- Build and maintain professional relationships with clients and vendors to gain an understanding of their operational needs in a specific trade related area, assists in the development and implementation of solutions to meet those needs
- Review vendor quotes on behalf of client to ensure scope and pricing of suggested work is appropriate
- Develop and coordinate client and internal initiatives and special projects
- Serve as a technical and subject matter expert resource for the department and leadership
- Serve as a key point of contact for internal and external clients; resolving issues with vendors as necessary
- Proactively resolve vendor and client issues; drive all issues towards resolution and escalates on a timely basis only when necessary
- Provide support to Trade Representative as required
- Foster a positive work environment and collaborate effectively with all stakeholders
- Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other duties as assigned
- Maintain CPD and awareness of trade / industry developments
- Seek opportunities for continuous process improvement
Professional Skills
- Customer Service Skills - Proficient
- Verbal Communication Skills - Proficient
- Written Communication Skills - Proficient
- Teamwork Skills - Proficient
- Relationship Skills - Proficient
- Negotiation Skills - Proficient
- Problem-Solving Skills - Advanced
- Prioritization Skills - Proficient
Role Specific Skills
- Computer Skills: Intermediate proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook preferred
- SME in a specific relevant trade
People Management Skills
- Not applicable to this role
Qualifications
Minimum Qualifications
- Relevant trade qualification
- 3 – 4 years of experience in relevant field or internal promotion from within SMS
- Experience working in an FM, retail, buildings environment
- Demonstrable experience of solving complex trade related technical issues
Other Relevant Qualifications
- Bachelor’s Degree preferred
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