TradeRev Inside Sales Representative at KAR Global

| Chicago
!Sorry, this job was removed at 6:42 p.m. (CST) on Monday, August 12, 2019

You found us.

Or maybe we found you. Either way, welcome to TradeRev. TradeRev is using innovation, technology, and creativity to make car sales fair and easy for everyone. Our mobile app creates a digital marketplace where car dealers can launch and participate in live, real-time auctions right from the palm of their hands. Our technology makes buying and selling cars simple, convenient and transparent for everyone involved. And our people make the process easy, smooth and fun – every step of the way.

Start-Up Attitude. Big company fuel.

Now backed by one of the largest automotive auction companies in the world, TradeRev’s goal is to be the world’s leading marketplace for buying and selling used vehicles. How do we get there? Well, we start by opening up the boundaries of cloud technology and executing on an aggressive product pipeline packed with first-of-their-kind ideas and innovations. Add the support, resources and broad capabilities of our parent company, and we’re able to deliver integrated products and services that no competitor can begin to match. So, as we set our sights to dominate North America and expand TradeRev’s reach around the globe, the only thing we’re missing – is you.

 

Speed. Swagger. Service.

At TradeRev, we’re a high-tech, high-energy, lightning-fast environment where no two projects, customers or work days are ever the same. As we see it, boredom breeds predictability and fortune favours the bold. We are coding rock stars, digital ninjas and the most fearless sales and operations teams on the planet. We’re designers, data analysts, marketers, project managers, trainers and even a few lawyers thrown in for good measure. We’re not all “car people” but we share an obsession for customer service and passion for disrupting the status quo. Addicted to challenge? Thrive on change? Put your creativity, personality and talent to work and help us transform one of the largest, most dynamic industries in the world.

You Will:

  • Educate and coach customers on best practices for using TradeRev’s products and services Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. Understand and react to the competitive landscape regarding all company policies, procedures, and systems with a customer impact.

  • Support field management with new market rollouts, lead reporting, and inbound/outbound calls.

  • Maintain a good flow of communication with the department employees and within the Corporation.

  • Provide outstanding customer service and responsiveness that inspires customer confidence and loyalty.

  • Work to proactively identify areas where product improvements can be made to provide enhanced ease-of-use and functionality.

  • Thoroughly document all research and customer interactions in SalesForce (CRM) to ensure product and service reliability.

  • Assure customer acceptance of and quality of resolution. Identify and escalate issues that require advanced product knowledge or technical expertise.

  • Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.

  • Continuously engage in self-directed learning opportunities to increase functional product knowledge

  • Document known errors, workarounds, procedures, and product-specific information.

  • Act as a liaison between technical and non-technical users.  Interact with technical resources in problem resolution.

 

You Are:

  • Providing superior customer support to customers and TradeRev field management

  • Managing notifications and reactivate dealers per Market Sales Manager request.

  • Identifying, research, and resolve technical and end-user application failures and deficiencies.

  • Doing Product Demos and setting up devices via Webex.

  • Maintaining proactive communications with customers for incidents or requests.

  • Reporting status, issues, and timelines to staff and management.

 

You Have:

  • Bachelor's Degree with a focus in Management, Sales, or a related field or the equivalent experience of three to five years in sales, inside sales, or a similar field.

  • Excellent written and oral communication, strong attention to detail, time management, problem-solving, and interpersonal and relationship-building skills

  • The ability to be autonomous, self-driven, pro-active, and a team player

 

We thank all interested candidates; however, only those selected for an interview will be contacted.

 

TradeRev is an equal opportunity employer committed to diversity.

 

TradeRev is committed to providing employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • DojoLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our Chicago office is located in River West on the North Branch of the Chicago River. We have free shuttles to major train stations and CTA lines.

An Insider's view of KAR Global

What's something quirky about your company?

Our culture is more like a family than colleagues. One of my favorite aspects about this office is our Parents-designated Slack channel—an online team collaboration site. It is a great reminder we aren’t just employees, but we can be moms and dads at work, shamelessly sharing fun stories about our personal lives.

April

Senior Product Manager

What's the biggest problem your team is solving?

KAR Global’s DevOps teams are always solving unique problems, but tackling complexity is the real challenge. We’ve found that meaningful solutions come when we don’t focus on fighting fires reactively and instead work collaboratively on building proactive frameworks and implementing forward-thinking processes.

Brandon

Jr. DevOps Manager

What does your typical day look like?

We start the day with a 15-minute huddle to talk about progress from the day before, the day’s plan and barriers to success that need to be addressed. This gives us a clear understanding of our priorities for the day. Our teams are dynamic, so every member of our project team works together each day to discuss design approaches and share ideas.

Mo-Ting

Lead Backend Engineer

What are KAR Global Perks + Benefits

Culture
Volunteer in local community
KAR Auction Services gives every full-time employee a day with pay to volunteer with your favorite cause.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Our game room includes Pool Table, Foosball.
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like Onsite training courses, The ability to attend job related conferences and seminars.
Tuition Reimbursement
Lunch and learns
Promote from within
Continuing Education stipend
Customized development tracks
Paid industry certifications
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