Vice President of Customer Success - TELCO
XSELL Technologies, Inc.

XSELL Technologies is transforming the way businesses interact with their customers to build more meaningful relationships. We leverage augmented intelligence to deliver digital personalization at scale. Our unique business model brings together proprietary cloud-based natural language processing with deep human expertise to empower the best real-time responses to exponentially increase sales and conversion rates alongside an unmatched customer service experience. 

Why XSELL?

At XSELL, you will be poised to write the best chapter of your career. The time is now!

We have spent the last four years envisioning and creating a platform that today is transformative, but tomorrow will be mainstream. The next chapter of our company's growth is right around the corner. We are looking for wildly talented, capable people who can grow with us at a fast pace, take on more, lead through ambiguity and want to be a part of something important and meaningful. At XSELL we foster an entrepreneurial, results driven work environment where you will have the opportunity to be part of a collaborative, inclusive team.

Overview of the Role

We are currently seeking a Vice President of Customer Success to support the telecommunications industry. This position requires…

Ways You’ll Contribute

• Act as the Executive Sponsor for multiple fortune 100 clients
• Develop and foster executive level relationships within clients
• Execute on objectives and grow XSELL’s footprint within customer ecosystems by expanding revenue in accounts through cross sell / upsell.
• Build a passionate, high performing, customer-focused team focused on proactively driving success, adoption, usage and retention
• Define and optimize the customer life cycle
• Ensure the team is following Standard Operating Procedures for cross-departmental functions
• The ability to work as an executive team member and provide leadership to a team of Directors of Customer Success
• Advise internal departments of the customer's operational strategy
• Measure and improve effectiveness by defining and executing on operational metrics
• Continuously communicate performance to leadership team, and company

What You’ll Bring

In order to be successful, you will need the following:

• Bachelor's Degree
• 15+ years in customer service, call centers, or customer success organizations (preferred with an Enterprise SaaS company)
• 10+ years Director level experience within TELCO
• Multiple native contacts within TELCO
• Excellent written and verbal communication skills
• Servant Leader
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Demonstrated desire for continuous learning and improvement
• Team oriented approach
• Must be eligible to work in the US without needing sponsorship

XSELL Technologies is an Equal Employment Opportunity Employer and all employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.