Responsibilities

• Reinforces a positive working environment through a strong, effective and collaborative leadership style, and ongoing communications with the team and internal SMS peers.
• Partners with HR team to ensure the department is effectively staffed and trained.
• Responsible for staff coaching, mentoring and evaluation, delivers feedback, and performance reviews.
• Identifies and develops high potential team members with a strong succession plan in place.
• Manages poor performance swiftly and effectively.
• Monitors quality and details of work product and accuracy of information.
• Adheres to all Company policies and procedures.
• Supports the selling of our solutions to client leadership by developing relationships with leaders outside of the organization.
• Assists in the presentation and demonstration of SMS technology to prospective clients; organizes and leads individual group meetings.
• Serves as a subject matter expert for the team in both technology and operational questions.
• Leverages internal resources to enhance the prospect and customer experience in sales opportunities.
• Maintains effective and collaborative relationships internally across SMS departments, adding value and knowledge to discussions.
• Fosters a positive team environment.
• Ensures confidentiality of internal and external data.
• Performs ad-hoc projects and other duties as assigned.
• Builds and presents business assessments/ business cases.
• Works with IT and Product team to enhance technology demo environment.
• Acts as a technical liaison between the direct sales teams and the product teams.
• Domestic travel required up to 75%.

Professional Skills

These are the professional skills we would expect from an individual fully established in this role.

• Customer Service – Expert
• Verbal Communication – Expert
• Written Communication – Advanced
• Teamwork – Expert
• Relationships – Advanced
• Negotiation – Proficient
• Organizational Awareness – Expert
• Analysis – Expert
• Problem-Solving – Expert
• Process Orientation – Advanced
• Prioritization – Expert

Role Specific Skills

• Computer Skills: Intermediate proficiencies in Microsoft Word, Excel, PowerPoint, Outlook preferred

People Management Skills

• Advanced proficiency in all people management processes, including recruitment, performance management and reward.
• Advanced proficiency in building, growing and developing a team; including department structure design and resourcing.
• Advanced proficiency in coaching and developing individual team members to reach their potential.
• Proficient in engaging multiple teams through communication, processes, personal impact and influence.

Qualifications

    Minimum Qualifications

• Bachelor’s degree required
• At least 5 years of sales experience and a minimum of 3 years of complex sales / business development to executives in large organizations, ideally in technology or services required
• Significant knowledge and history of sales process, methodology and data required
• History of success in Business Development / Sales roles in Facilities/Property sector

    Other Relevant Qualifications

• Master’s degree in Business or relevant degree preferred