At SMS Assist, we're not just in the business of fixing properties-we're fixing an entire industry. Typically, facilities maintenance is tough work-both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn't only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations.
Recognized on Forbes' Cloud 100 list, Deloitte's Technology Fast 500, Chicago Crain's Top Tech Employers, and more, SMS Assist manages more than 186,000 properties where people live and work. Our customers' livelihoods are in our hands-think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades.
We're innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We're community volunteers, karaoke partners, and lifelong friends. We're passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen.
The Vice President of Strategic Accounts works cross functionally between the sales and operations teams. This position is ultimately responsible for growing revenue for large scale enterprise accounts. Additionally, this resource will oversee customer success for strategic accounts, is responsible for managing all higher-level client relationships and maintaining a strategic long-term view of accounts.
Responsibilities

• Develop strategic account plans and identify up-sell opportunities for strategic accounts
• Negotiate renewal and expansion opportunities
• Have the ability to manage customer escalations
• Build and develop a best-in class customer success process and playbook
• Coordinate with operating teams to ensure seamless execution of the solution
• Conduct client ideation and business review sessions
• Interact with the senior management of clients, including through in-person site visits, to continuously demonstrate the value of SMS Assist's services and expand professional relationships
• Deepen relationships with existing customers
• Develop and implement solutions to complex and challenging client requirements that fall outside of standard procedure and historical precedent
• Provide consultative support to customers when it comes to budgetary and strategic facilities management decisions
• Recruit and build a team of future customer success leaders
• Perform ad-hoc projects and other duties as assigned

Professional Skills
These are the professional skills we would expect from an individual fully established in this role.

• Problem-Solving - Proficient
• Learning Agility - Proficient
• Customer Service - Advanced
• Verbal Communication- Advanced
• Written Communication- Advanced
• Relationship - Advanced
• Analysis - Proficient
• Prioritization - Proficient
• Teamwork - Proficient

Role Specific Skills

• Computer Skills: Advanced proficiencies in: Microsoft Word, Excel, PowerPoint, Outlook required

People Management Skills

• Proficient in all people management processes, including recruitment, performance management and reward
• Proficient in building, growing and developing a team; including department structure design and resourcing
• Proficient in coaching and developing individual team members to reach their potential
• Proficient in engaging a team through communication, processes, personal impact and influence

Qualifications
Minimum Qualifications

• Bachelor's Degree
• 15+ years of experience in sales and account management
• Experience within the facilities management industry is required

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.