VP Sales Operations and Enablement

| Chicago
ABOUT US
Are you ready to transform an industry? At Centro we are building a comprehensive tech platform that radically increases efficiencies and impact across businesses, teams, and campaigns. Our clients can run all their digital business through Basis, with robust business intelligence, workflow automation, search and social integrations, and the number one rated DSP.
 
We’re taking the digital advertising world by storm and are proud to be headquartered in the rapidly growing tech hub of Chicago, with offices that span across the United States, Canada, Mexico, and London. Join us in our mission to improve the lives of everyone working in the industry!
 
WHY WORK WITH US?
 
At Centro, we believe that lasting success is achieved through continual dedication to the growth and well-being of the individual. Our people are the core of what makes Centro unique. Driven by the Centro Manifesto and our guiding principles, we look to hire the best and brightest minds—curious, passionate learners who are driven to create impact.
 
We are committed to building a culture of highly motivated individuals who create a positive and supportive environment together. When we work hard, stay focused, and act in service to others, we believe that anything is possible. Come grow with us!
ABOUT THE ROLE
 
Since 2001, Centro has provided unified software and services to simplify and automate digital media operations, while driving performance. Centro’s digital platform, Basis, is the most comprehensive media automation and intelligence platform in the industry—and the only platform to support the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place. Headquartered in Chicago, with offices across the United States, Canada, Mexico and the United Kingdom. Centro is proud to have received accolades for being a ‘best place to work’ and is committed to providing a best-in-class experience for employees and workplace culture.
 
The VP, Sales Operations and Enablement will be responsible for improving how effective we are at acquiring, retaining and growing revenue, ensuring we're providing the best support to enable Sales and Services team members to acquire, retain and grow revenue, and establishing cohesion across all disciplines and functions​ to achieve our strategic goals.
 
The role will provide strategic thought leadership across all business units to drive revenue growth, including assessments of sales enablement needs and will continuously introduce and enhance sales enablement initiatives.

CORE RESPONSIBILITIES

  • Partner with the Executive team, Sales leadership and Services leadership on the definition of revenue strategy and critical strategic and operational initiatives designed to improve and maximize revenue acquisition, retention and growth
  • Provide leadership throughout Sales Operations and Enablement functions and lead communication across the business to ensure there is alignment and accountability on revenue strategies
  • Serve as Business Leader for cross-functional initiatives; partnering with Program Management for initiative execution and project management as well as other departments such as Sales Development, Marketing, FP&A, Product and Talent & Development
  • Continuously evaluate the effectiveness of company-wide sales operations initiatives to company goals and objectives; ensure that various departments and individual strategies that support revenue enablement are working in concert toward company goals 
  • Own the end-to-end process of tracking the sales funnel and operational metrics as well as identify and deliver techniques to improve funnel performance for sales management 
  • Leverage data and insights to improve prioritization and analysis of organizational initiatives, including the measurement of realized vs forecasted impact of key revenue initiatives 
  • Optimize customer segmentation and create a plan to enhance renewal and upsell processes alongside the Leadership team
  • Partner with Sales Development to maximize the creation of qualified sales opportunities and ensure prospective clients have a positive first impression of Centro 
  • Provide thought leadership and assist in the creation and maintenance of Sales procedures, training manuals and resource materials
  • Recognize, develop and implement process improvements within the Sales organization as well as hand-off processes between departments
  • Manage and maintain sales process adherence and accountability with Sales team members
  • Maintain a holistic view of our operations and associated technology, e.g. CRM, Sales Enablement, etc.
  • Work closely with Talent & Development with the onboarding and training process of new Sales team members

QUALIFICATIONS

  • 7+ years of experience in a Revenue/Sales Operations role in a high-growth SaaS Business
  • Successful background of scaling revenue and driving accountability
  • Proficiency with revenue enablement tools and software, e.g. Salesforce
  • Expertise in sales and revenue methodologies and processes
  • Strong leadership skills with the ability to influence and lead cross-functional teams as well as make effective and timely decisions
  • Ability to work across diverse teams and stakeholders to identify needs and synthesize information to develop a strategic action plan
  • Experience leveraging data and metrics to assess current operations and make analytical recommendations for improvement
  • Proactive and creative problem-solving skills, with the ability to think strategically to identify problems and recommend effective plans of action
  • Strong communication skills; capable of conveying complex information to a broad audience, including but not limited to preparing executive-level documents and developing presentation materials that can be shared across different levels of the company
  • A results and success-oriented mentality, conveying a sense of urgency and driving issues to closure
  • An ability to initiate and build relationships with people in an open, friendly, and accepting manner
  • An innate drive to innovate and optimize the use of available resources
  • Comfort with adapting and adjusting to multiple demands, shifting priorities and rapid change

LIFE WITH CENTRO
We take care of our people. Our team has put together a thoughtful benefits package and provides a wide range of perks, including competitive 401k matching, a tax-free health savings account, tuition reimbursement, generous maternity/paternity leave, and more.
Aside from benefits, we’re always finding new ways to invest in the personal and professional growth our employees. We’re proud to support a variety of employee-led communities that enrich our culture of uniqueness, inclusivity, and empowerment. Centro is more than a workplace.
Centro is an Equal Opportunity Employer. We respect and support an inclusive workplace diverse in thought, perspective and culture. We celebrate all team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age. We are better together.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Maria DBDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • MixpanelAnalytics
    • PixelmatorDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Oracle EloquaLead Gen

Location

The Chicago Loop is a great place to work, located in a central area of Chicago accessible to major public transportation, dining and shopping.

An Insider's view of Centro

How would you describe the company’s work-life balance?

Instead of balancing work and life, it’s about blending the two. As a parent, I may need to leave for part of the day or before 5. Everyone here understands and I don’t feel guilty. Even if I’m not sitting at my desk from 9-5, my work and my teams work will still be done on time. Centro is giving me the opportunity to live the best life I can.

Matt Klaers

Manager, Financial Reporting

How do you empower your team to be more creative?

There’s an incredible balance of freedom, drive, and fun that I’ve only experienced at Centro. On an engineering team retreat this summer, the plan was to code from 10 AM – 2 PM on a fun team-based competition and then go outside to enjoy the day. The team would not stop coding until 10 PM! Of course, this was followed by 6 hours of karaoke.

Mike

VP, software engineering

What are Centro Perks + Benefits

Centro Benefits Overview

While our people work to change an industry, we reward them with industry-leading perks. It’s not just about the free snacks and onsite yoga (although they help)—it’s about making sure Centrons feel happy, healthy and fulfilled when they come to work.

Culture
Volunteer in local community
Centro offers each employee one day per calendar year to use for community work or volunteering opportunities. Local offices regularly organizes group volunteer activities for employees.
Partners with Nonprofits
Centro partners with local non-profit organizations to support various causes and to organize group volunteer events for employees.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
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