Senior Data Specialist, Level II (multiple positions)

Posted 19 Days Ago
Chicago, IL
Hybrid
1-3 Years Experience
Enterprise Web • Fintech • Financial Services
The Role
Track and resolve complex data issues escalated from Level I teams, prioritize and manage data tickets, collaborate with internal teams and clients, drive process improvements, and analyze data trends. 2 years of experience in data specialist roles and related technical skills required.
Summary Generated by Built In

Job Title: Senior Data Specialist, Level II (multiple positions)
Location:Chicago, IL
Job Duties:

  • Track, evaluate, and determine the resolution approach for complex data issues that escalate from the Level I teams (Product Support, Client Service Consultant) (18%).
  • Demonstrate a high sense of ownership of the issues in the data and data products ticket queue to be responsive and provide timely updates, follow-up, expedition, and resolution (18%).
  • Prioritize issues properly by severity and impact (2%).
  • Partner with Client Service, Product, and Sales team to ensure issue management processes are followed (3%).
  • Improve knowledge enhancement and data quality process between internal teams (data, data products and service) (5%).
  • Continuously evaluate procedures, create and enhance analytical tools, and implement process improvement projects (5%).
  • Act as an expert regarding investment data points and calculations, answering questions and escalations from data team (10%).
  • Support CSM and Level client support team on clients' call request, understand clients' pain points and present solutions/processes/methodologies (15%). Keep up to date on current and new financial regulations (3%).
  • Drive process improvement by applying LEAN Six Sigma tools and implementing process automation (5%).
  • Utilize meta data to identify trends within large volumes of data cases and propose solutions to mitigate those trends (5%).
  • Champion cross-team projects to implement approved solutions (4%). Understand roles, responsibilities, and expertise of internal stakeholders to expedite issue resolution (7%).


Stakeholders include all Morningstar employees whose expertise may be relevant to the resolution of a data query.
***Remote work requests will be considered consistent with company's remote work policy.
Job Requirements:
This position requires a Bachelor's degree in Computer Science, Computer Engineering, or related engineering field and 2 years of related data specialist experience in Customer Support Representative, Associate Product Manager, or a related position.
This position also requires

  • 2 years of experience with LEAN Six Sigma;
  • 2 years of experience with SQL, Python, Machine Learning
  • 2 years of experience with the financial industry;
  • 2 years of experience withdatabase tools and data collection processes;
  • 2 years of experience with related work of custom support or business analysis; and 2 years of experience with collaboration from multiple cultures.


Must possess unrestricted right to work in the U.S. in this position
Morningstar is an equal opportunity employer.
#LI-DNI
Compensation and Benefits
At Morningstar we believe people are at their best when they are at their healthiest. That's why we champion your wellness through a wide-range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:

  • Financial Health
    • 75% 401k match up to 7%
    • Stock Ownership Potential
    • Company provided life insurance - 1x salary + commission


  • Physical Health
    • Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
    • Additional medical Wellness Incentives - up to $300-$600 annual
    • Company-provided long- and short-term disability insurance


  • Emotional Health
    • Trust-Based Time Off
    • 6-week Paid Sabbatical Program
    • 6-Week Paid Family Leave & Paternity Leave
    • Adoption Assistance
    • Leadership Coaching & Formal Mentorship Opportunities
    • Annual Education Stipend
    • Tuition Reimbursement


  • Social Health
    • Charitable Matching Gifts program
    • Dollars for Doers volunteer program
    • Paid volunteering days
    • 15+ Employee Resource & Affinity Groups


001_MstarInc Morningstar Inc. Legal Entity
Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we've found that we're at our best when we're purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.

Top Skills

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SQL

What the Team is Saying

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The Company
Chicago, IL
12,700 Employees
Hybrid Workplace
Year Founded: 1984

What We Do

At Morningstar, we believe in building great products in-house in a highly collaborative, agile environment where we focus on technical excellence, the user experience, and continuous improvement. Our technologists represent a range of skills and experience levels, but they all view their work as a craft and push technology’s boundaries.

Why Work With Us

Imagining big things is in our blood -- it's transformed us from a company with just a few employees in 1984 to a leading independent investment research company with a worldwide presence today. As of April 2020, we acquired Sustainalytics to drive long-term meaningful outcomes for investors in the ESG space. Join us on this exciting journey!

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Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: 3 days a week
Chicago, IL

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