Job Title: Senior Data Specialist, Level II (multiple positions)
Location:Chicago, IL
Job Duties:
- Track, evaluate, and determine the resolution approach for complex data issues that escalate from the Level I teams (Product Support, Client Service Consultant) (18%).
- Demonstrate a high sense of ownership of the issues in the data and data products ticket queue to be responsive and provide timely updates, follow-up, expedition, and resolution (18%).
- Prioritize issues properly by severity and impact (2%).
- Partner with Client Service, Product, and Sales team to ensure issue management processes are followed (3%).
- Improve knowledge enhancement and data quality process between internal teams (data, data products and service) (5%).
- Continuously evaluate procedures, create and enhance analytical tools, and implement process improvement projects (5%).
- Act as an expert regarding investment data points and calculations, answering questions and escalations from data team (10%).
- Support CSM and Level client support team on clients' call request, understand clients' pain points and present solutions/processes/methodologies (15%). Keep up to date on current and new financial regulations (3%).
- Drive process improvement by applying LEAN Six Sigma tools and implementing process automation (5%).
- Utilize meta data to identify trends within large volumes of data cases and propose solutions to mitigate those trends (5%).
- Champion cross-team projects to implement approved solutions (4%). Understand roles, responsibilities, and expertise of internal stakeholders to expedite issue resolution (7%).
Stakeholders include all Morningstar employees whose expertise may be relevant to the resolution of a data query.
***Remote work requests will be considered consistent with company's remote work policy.
Job Requirements:
This position requires a Bachelor's degree in Computer Science, Computer Engineering, or related engineering field and 2 years of related data specialist experience in Customer Support Representative, Associate Product Manager, or a related position.
This position also requires
- 2 years of experience with LEAN Six Sigma;
- 2 years of experience with SQL, Python, Machine Learning
- 2 years of experience with the financial industry;
- 2 years of experience withdatabase tools and data collection processes;
- 2 years of experience with related work of custom support or business analysis; and 2 years of experience with collaboration from multiple cultures.
Must possess unrestricted right to work in the U.S. in this position
Morningstar is an equal opportunity employer.
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Compensation and Benefits
At Morningstar we believe people are at their best when they are at their healthiest. That's why we champion your wellness through a wide-range of programs that support all stages of your personal and professional life. Here are some examples of the offerings we provide:
- Financial Health
- 75% 401k match up to 7%
- Stock Ownership Potential
- Company provided life insurance - 1x salary + commission
- Physical Health
- Comprehensive health benefits (medical/dental/vision) including potential premium discounts and company-provided HSA contributions (up to $500-$2,000 annually) for specific plans and coverages
- Additional medical Wellness Incentives - up to $300-$600 annual
- Company-provided long- and short-term disability insurance
- Emotional Health
- Trust-Based Time Off
- 6-week Paid Sabbatical Program
- 6-Week Paid Family Leave & Paternity Leave
- Adoption Assistance
- Leadership Coaching & Formal Mentorship Opportunities
- Annual Education Stipend
- Tuition Reimbursement
- Social Health
- Charitable Matching Gifts program
- Dollars for Doers volunteer program
- Paid volunteering days
- 15+ Employee Resource & Affinity Groups
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Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we've found that we're at our best when we're purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
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What We Do
At Morningstar, we believe in building great products in-house in a highly collaborative, agile environment where we focus on technical excellence, the user experience, and continuous improvement. Our technologists represent a range of skills and experience levels, but they all view their work as a craft and push technology’s boundaries.
Why Work With Us
Imagining big things is in our blood -- it's transformed us from a company with just a few employees in 1984 to a leading independent investment research company with a worldwide presence today. As of April 2020, we acquired Sustainalytics to drive long-term meaningful outcomes for investors in the ESG space. Join us on this exciting journey!
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Employees engage in a combination of remote and on-site work.