McDonald's Global Technology
McDonald's feeds and fosters communities in more than 100 countries worldwide.

Senior Manager, Program Management

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Job Description
Company Description:
McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!
Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description:
Sr Manager, Program Management is responsible for overarching management of a program(s)/project(s) with cross functional dependencies and program performance/health. Sr Program Managers have three core proficiencies:
1. Strategic Partners: Lead US program(s)/project(s) and handle critical path for non-tech led program(s)/project(s)

  • Partner with the US Tech governance and intake team to coordinate early-stage projects prior to project manager assignment
  • Proactively find opportunities, risks, and interdependencies to solution cross-functionally

2. Connectors across US Tech and the system: Ensure all program(s)/project(s) are run in a uniform way, becoming 'COE' across US Tech

  • Liaise with Product / Deployment Teams and effectively manage collaborators and capacity of PMO team across all programs / projects in the pipeline

3. Outcome-oriented: Deliver high quality day-today project management. support to enable execution of US Tech projects, embedding in project teams while following standardized standard methodologies

  • Own standardized program/project tracking and reporting system to provide transparency into status of in-flight projects for US and Global
  • Communicate key updates to the Portfolio and Strategic Alignment teams within Ops Excellence to supervise program health/progress and craft US Tech narrative

Core responsibilities:

  • Identify collaborators within US, Global and cross functional US teams (e.g., legal, Ops, etc.)
  • Kickoff program(s)/project(s) and establish clear roles and responsibilities/governance
  • Proactively see opportunities, risks, and interdependencies to solution cross-functionally
  • Deliver high quality project management. support to enable execution of US Tech projects, embedding in project teams and follow standardized standard processes
  • Communicate updates to collaborators
  • Maintain open lines of communication with US engineering and deployment teams
  • Assign an unclaimed responsibilities (e.g., delegate vs. own based on clearly established R&R guides)
  • Build required templates and maintain regularly (project plan, RAID log, Dashboard)
  • Build and lead back to green plans with clear owners and due dates
  • Ensure project/program completes vital governance stage gates
  • Break down work into tangible bodies of work with respective owners - clear workstreams
  • Continue to bring team back to scope of program/project - if scope change is in discussion, ensuring accurate alignment with leadership and working team before formally changing scope
  • Initiate and maintain dialogue and regular check-ins between US and Global PMO (EPMO) to maintain alignment on program/project status, providing information on US Tech programs/projects as vital
  • Establish weekly XF team meeting cadences (ceremonies)
  • Establish and leverage escalation matrix and channels
  • Support project manager as needed (if one is assigned to work)
  • Ensure program/project close-out happens and is accurately communicated to key collaborators
  • Prepare leadership meeting materials and drive/facilitate leadership meetings as the need arises (weekly Portfolio meetings)
  • Work directly with Strategic Alignment team to (a) regularly share program/project wins and (b) shape narrative on program success in order to enable Strategic Alignment communications to key collaborators (incl. M-Tech Portfolio leads, US Tech Leadership / Senior Directors)


  • 10+ years of experience program management or equivalent.
  • Proven track record to lead and influence internal and external collaborators.
  • Experience working in a fast paced environment and handle work load independently
  • Ability to quickly shift focus to the needs of the business
  • Thoughtful problem solver and able to explore, document and present solutions to keep business moving forward
  • Phenomenal teammate and connector of people
  • Applies professional principles and business judgment to tackle unique problems or to develop new procedures, process and products
  • Sophisticated knowledge and understanding of standard processes in the industry
  • Educate as a Deep Subject Matter Expert (SME) in process and tools and works to propagate knowledge across teams
  • Experience working with technology projects and programs
  • Ability to build presentations and communicate effectively with executive leaders, both written and verbal
  • Ability to work under tight deadlines prioritizing multiple priorities
  • Budgeting/costing knowledge
  • Proficiency with MS Office, Teams, Confluence, Jira and Smartsheets
  • Solid understanding of a variety of technology solutions
  • Ten years professional working experience required
  • Bachelor's degree in related field required.
  • Project Management Professional (PMP),Agile Certifications (e.g. PSM, CSM, etc.) or equivalent work experience preferred

Additional Information:
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected] . Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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What are McDonald's Global Technology Perks + Benefits

McDonald's Global Technology Benefits Overview

McDonald's benefits and compensation program is designed to attract, retain, and engage talented people who will deliver strong performance, and help McDonald's achieve our business goals and objectives.

Our team members enjoy:
- Vacation days, personal time and holidays
- Medical, dental and vision coverage, plus other insurance options
- Annual and long-term incentive programs
- Summer hours
- Sabbatical program
- 401K program with company match

Volunteer in local community
Partners with nonprofits
OKR operational model
Open office floor plan
Flexible work schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
We believe in a seismic and bold value proposition where every individual feels their culture, identity, and experiences are valued and respected in our 10 Employee Business Networks.
Hiring practices that promote diversity
Health Insurance + Wellness
Disability insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental insurance
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision insurance
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health insurance
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Pet insurance
Financial & Retirement
401(K) matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Company equity
Performance bonus
Charitable contribution matching
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave
Childcare benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous parental leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Family medical leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation + Time Off
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid holidays
Paid sick days
McDonald's employees receive 100 hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored happy hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Onsite office parking
McDonald's offers employees paid on-site garage parking.
Onsite gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Professional Development
Job training & conferences
Tuition reimbursement
Promote from within
Continuing education stipend
Paid industry certifications

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