Application Support Lead - Futures Engineering

About Clear Street:

We are seeking a Senior Application Support Lead to oversee the support operations for our enterprise futures (cleared derivatives) back-office system, built on Java and ReactJS, and deployed using Kubernetes and Docker. This senior role combines hands-on technical support, team leadership, and strategic oversight to ensure seamless application performance and exceptional user support. The ideal candidate is a seasoned professional with deep technical expertise, leadership skills, and a strong understanding of financial systems.

Key Responsibilities:

• Technical Support: Provide advanced troubleshooting for complex application issues, including Java/ReactJS code-level analysis, database queries, and Kubernetes/Docker environment diagnostics.
• Team Leadership: Manage a team of application support analysts, providing mentorship, training, and performance evaluations to ensure high-quality support delivery.
• Ticket Management: Oversee the triage, prioritization, and resolution of support tickets, ensuring SLAs are met and escalations are handled efficiently.
• Application Configuration: Lead complex configuration tasks, such as system integrations, and custom module deployments, in collaboration with development teams.
• Incident Management: Act as the primary point of escalation for major incidents, coordinating with infrastructure, development, and client teams to minimize downtime and ensure rapid resolution.
• Process Improvement: Develop and implement support processes, including automated monitoring, knowledge base enhancements, and proactive issue detection, to improve efficiency and user satisfaction.
• Stakeholder Communication: Liaise with clients, product managers, and senior leadership to provide updates on support metrics, system performance, and improvement initiatives.
• System Monitoring: Utilize advanced monitoring tools to proactively identify performance bottlenecks and coordinate with DevOps to optimize Kubernetes/Docker deployments.
• Documentation and Training: Create and maintain comprehensive technical documentation and deliver training to support staff and end-users.
• Strategic Planning: Contribute to the roadmap for support operations, aligning with business goals and client needs.

Qualifications & Skills:

• Experience: 5–8 years of experience in application support, with at least 2 years in a leadership or senior technical role, ideally in financial services or fintech.Technical Skills:

○ Knowledge of Java and ReactJS, with experience debugging and analyzing application logs.

○ Hands-on experience with Kubernetes and Docker for deployment troubleshooting.

○ Familiarity with monitoring tools (e.g., Datadog) and services such as Pager Duty.

○ Experience with ticketing systems (e.g., Jira).

• Domain Knowledge: Deep understanding of cleared derivatives, futures, or back-office operations in financial markets.
• Leadership Skills:

○ Proven ability to lead and motivate a support team.

○ Strong decision-making and problem-solving skills in high-pressure environments.

Soft Skills:

○ Excellent communication and interpersonal skills to engage with clients, team members, and executives.

○ Strategic mindset with a focus on continuous improvement.

• Availability: Willingness to be on-call for critical incidents and manage team on-call schedules

The Base Salary Range for this role is $155,000-$185,000. This range is representative of the starting base salaries for this role at Clear Street. Where a candidate falls in this range will be based on job related factors such as relevant experience, skills, and location. This range represents Base Salary only, which is just one element of Clear Street's total compensation. The range stated does not include other factors of total compensation such as bonuses or equity.

At Clear Street, we offer competitive compensation packages, company equity, 401k matching, gender neutral parental leave, and full medical, dental and vision insurance. Our belief has always been that we are better as a business when we are all together in person. As such, we are requiring employees to be in the office 4 days per week. In-office benefits include lunch stipends, fully stocked kitchens, happy hours, a great location, and amazing views.

Our top priority is our people. We’re continuously investing in a culture that promotes collaboration. We help each other through challenges and celebrate each other's successes. We believe that modern workplaces succeed by virtue of having high-performance workforces that are diverse — in ideas, in cultures, and in experiences. We put in the effort to make such a workplace a daily reality and are proud to be an equal opportunity employer.

#LI-Hybrid