Enova
Chicago, IL
Hybrid

Senior Telecom Engineer

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What you’ll be doing:
In this role, you’ll contribute to the architectural direction and implement telecom infrastructure changes, while working closely with the team to support the Contact Center environment. You will successfully troubleshoot, diagnose complex problems, and provide recommendations for resolution of issues. Additionally, you will help maintain numerous telecom systems and applications, and interact with outside vendors and telecom providers.

What you should have:

  • 3+ years of telecom experience
  • Experience in a high availability, scalable environment at multiple locations
  • Solid understanding of local area networking
  • Familiar with the integrations of multiple vendor voice platforms
  • Passionate about expanding personal knowledge and staying on the cutting edge of technology
  •  Ability to interface and cultivate excellent working relationships with technology teams, business analysts, and vendors

Nice to have:

  • Design, configuration and implementation of Genesys 8.x Framework, CIM, SIP Server, HA architecture, Multi-Channel Routing, Audiocodes eSBC or Virtual Hold Technology.
  • Experience with call center ACD, IVR, CTI, quality monitoring, call recording, and reporting as related to contact center applications
  • Understanding of networking technologies including; TCP/IP, DHCP, TFTP, VLAN, SIP, UDP, QoS, VoIP, and VLAN design.

About our Telecom Team:
Enova’s Telecom team creates the tools and telephony infrastructure that are used by our entire company, including our 500+ person Contact Center. We troubleshoot across the entire stack, while leveraging strong problem solving and analytical skills to ensure the reliability of all of our systems. We’re passionate about picking the best technologies for Enova and we use everything from open source software and cloud solutions, to commercial tools.

Enova Overview:
Enova is a leading provider of online financial services that leverages its advanced technology and analytics to provide access to credit for non-prime consumers and small businesses. Our roots are in Chicago, but we have served nearly 5 million customers through our six businesses in the U.S. and abroad. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our philosophy is, "Life’s short. Work some place awesome."

Many of us consider our people to be Enova’s best perk. But to sweeten the deal, we also have a pretty awesome list of conventional (and less conventional) perks and benefits including competitive salaries, health care benefits, a 401K matching plan, a revamped parental leave program (and brand new nursing rooms for our returning mothers!) summer hours, tuition reimbursement and a sabbatical program. And of course we also have the things you’d expect at a leading tech company in Chicago, such as the snacks, game room, onsite massages/barbers/nail technicians, monthly social events, and sporting sponsorships.

Our goal at Enova is to recruit, hire, develop and maintain a diverse workforce. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

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What are Enova Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Pair programming
Open office floor plan
Flexible work schedule
Enova employees are able to leave at 2pm on Fridays between Memorial Day and Labor Day!
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
- B.L.A.C.K @ Enova - HOLA @ Enova - Pride @ Enova - South Asians @ Enova - Women @ Enova - Parents @ Enova
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Enova's team fitness initiatives include Sponsored race teams.
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
We provide free breakfast on Monday.
Company-sponsored happy hours
Company-wide happy hours are hosted once per month and team's host happy hours at their discretion..
Onsite office parking
We offer employees discounted on-site garage parking.
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Both company-wide and department-specific events.
Promote from within
Mentorship program
Continuing education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Sabbatical program • Recognition programs • Commuting reimbursement • Monthly social events • Discounted gym memberships • Pet insurance

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