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About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.
ServiceNow Solutions Architect & Engineering Lead
Primary Skills
- ServiceNow Integration, ServiceNow Development, ServiceNow Administration
Specialization
- SNOW Consulting: Associate Engineer, Applications & Platforms
Job requirements
- Define platform strategy, design scalable architecture, and lead engineering efforts across ITSM, CMDB, integrations, and DevOps transformation.
- Key Responsibilities:
- Lead architecture assessments for Incident, Problem, Change, and Service Catalog processes.
- Define governance for Service Catalog and oversee clean-up initiatives.
- Drive catalog buildout and Ansible integration strategy.
- Oversee Virtual Agent implementation and conversational workflows.
- Establish DevOps pipelines, release governance, and integration standards.
- Lead CMDB governance, CI modeling, and discovery integrations.
- Conduct design workshops, roadmap sessions, and ensure security compliance.
- Mentor developers and enforce coding standards and audit controls.
- 7+ years in ServiceNow architecture and engineering leadership.
- Certified System Architect (CSA) or equivalent.
- Experience with enterprise-scale implementations and ITIL v4 alignment.
- Architecture: Scoped apps, multi-instance, microservices.
- Integrations: REST/SOAP, OAuth, SAML, ESB/MQ.
- CMDB: Governance, CI modeling, discovery tools.
- Automation: DevOps, CICD, orchestration.
- Strategic thinker with strong stakeholder engagement.
- Effective communicator and influencer.
- Passionate about building high-performing teams.
Qualifications:
Technical Expertise:
Leadership Traits:
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Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all, regardless of age, ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
