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Who You Are
Interested in enabling highly reliable operation of a variety of applications by applying best practice monitoring and proactive improvements?
You will work to ensure best practices are applied throughout the engineering teams while also enabling developer velocity and application stability. You love to learn new things and find it interesting to work with multiple teams. Vail's telephony platform is growing, and as it does, elegant solutions are needed to address both new features and provide stability to existing products.
What You'll Do
- Enable developer velocity through build tooling and CI/CD maintenance and development.
- Debug production issues and provide effective solutions.
- Explore and prototype new solutions to difficult problems.
- Design, code, troubleshoot, and debug.
- Facilitate effective monitoring across multiple products.
Qualifications - We encourage you to apply if you think your experience may be a match, even if you do not meet all of the qualifications.
- Bachelor's degree in Computer Science/Engineering or a related field, or equivalent experience.
- 0-3 years of experience in industry (development, operations, etc.).
- Proficiency with at least one of Python, C++, Perl, Rust, or Go.
- Proficiency with Unix shell scripting (bash).
- Strong problem-solving ability and willingness to learn what is needed to solve the issue at hand.
- Strong familiarity with Linux.
- Experience with Git.
- Experience with a CI solution (Gitlab CI, Jenkins, Circle CI, etc.).
- Experience with Kubernetes and cloud native monitoring solutions.
- Experience with a database (SQL Server, PostgreSQL, MongoDB, etc.).
Who We Are
At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S.; 1 in 10 times when someone calls a customer support hotline, Vail is routing or interacting with that call.
We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment.
We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including:
· Multiple medical, dental, and vision plan options
· Company-paid life insurance, short and long-term disability
· 401(k) savings plan with company match (50% on first 6% of employee contribution)
· 35 days total annual PTO
· Annual Bonus Program
· Paid maternity and paternity leave
· Relocation allowance
· Employee referral bonus
· Gym membership
· Technical and Professional Development stipend
We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem-solving, innovation, and development efforts.
Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs.
Vail Systems, Inc. Chicago, Illinois, USA Office
Vail Systems, Inc. Chicago Loop Office Office
Our Chicago Loop office is located alongside the Chicago River at 2 N Riverside Plaza, with access to nearby CTA/Metra stations, street or garage parking, and free on-site indoor bicycle parking. Our Deerfield office is located right next to the Lake Cook Road Metra station at 570 Lake Cook Road.
Vail Systems, Inc. Deerfield, Illinois, USA Office
Vail Systems, Inc. Deerfield Office Office
570 Lake Cook Road, Deerfield, IL, United States, 60015
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
