Solution Consultant

About The Opportunity
We're all about connecting hungry diners with our network of over 300,000 restaurants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process!
Why Work For Us
Grubhub is a place where authentically fun culture meets innovation and teamwork. We believe in empowering people and opening doors for new opportunities. If you're looking for a place that values strong relationships, embraces diverse ideas-all while having fun together-Grubhub is the place for you!
Grubhub is looking for a Solutions Consultant of Integration Partnerships. In this role, you will build relationships with our Integrated POS & Middleware providers and collaborate cross-functionally with stakeholders in product, engineering, operations, sales, and account management to drive partner strategy forward.
As a Solutions Consultant, you will be responsible for identifying opportunities to optimize and grow the partnership with your assigned partners, interpret technical requirements, and work with teams across the organization to achieve success. You will manage relationships with partners, navigating a variety of business and technical initiatives and ensuring partner health and stability on our platform.
We are looking for someone who is detail-oriented and has a drive for building relationships with external facing clients. This role will report to a Manager, Solutions Consultants in the Merchant Network organization.
The Impact You Will Make:

• Client Relations - You'll manage all aspects of the relationship with new and existing partners as assigned. This includes but is not limited to establishing recurring meetings based on partner level, engaging with partners on new integration offerings, facilitating lead sharing, reporting on health score, etc.
• Project Management - You'll be working with external partners as well as internal stakeholders to help troubleshoot and improve partnership health. Responsibilities include circulating partner requests with management and the appropriate teams, communicating product enhancements and generating buy-in with partners, and promoting a solutions-oriented approach to any related needs that may arise.
• Analyze - You'll take a proactive approach to pulling and reviewing necessary data, working with relevant teams to develop plans to improve and maintain partner health.
• Influence - This is a highly cross-functional role. You'll be expected to work with your Manager to build trust across multiple teams within Grubhub to advocate for your partners' projects and initiatives.
• Technical Aptitude - You will be partnering with integration partners to help them grow their business through the Grubhub Marketplace. You will have support from product and engineering along the way, but being able to lead technical troubleshooting and planning calls with partners will be a part of this role.

What You Bring to the Table:

• Bachelors preferred or High School diploma/equivalent + relevant work experience
• Outstanding, positive attitude
• 1-2 years experience in working with strategic accounts in a project management or account management capacity
• Demonstrated track record of exceeding goals
• Proven ability to thrive in a rapidly changing environment
• Excellent communication skills. Good listener, capable of understanding issues and translating them into an appropriate solution
• Proven ability to work across many departments to solve problems and achieve results

And Of Course, Perks!

• Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.
• Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
• Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund . Employees are also given paid time off each year to support the causes that are important to them.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to [email protected] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.
If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].