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The Role

Our Solutions Engineer acts as a Solution Consultant who is responsible for presenting our product and services in the best light to prospects and customers and removing all technical objections in the sales cycle. To accomplish this, the Solutions Engineer must have a strong desire to leverage both their technical and sales skills, including the ability to configure and effectively demonstrate the current features and functionality within the Fusion Framework® Continuity Risk Management System™.

Specifically, you will work with Fusion Account Executives and Account Managers to:

  • Respond to prospect requests for product and services information, price quotes, and product trials
  • Determine prospect requirements for product capabilities and Advisory Services
  • Structure solutions to address prospect requirements 
  • Scoping & documentation of customer requirements
  • Manage the Fusion Framework® demonstration process, including incorporation of representative samples of data and customer use-case features and functionality 
  • Support development and presentation of proposals
  • Provide sales training and pre-sales support to the sales team, ensuring their full awareness and knowledge of the Fusion Framework®, its capabilities, and new features
  • Work with the Delivery team to successfully transition the customer into implementation
  • Keep Marketing and Product Management apprised of evolving market needs

Milestones for the First Six Months 

In one month, you will:

  • Understand various types of demos by practice including: BIA, BCP, ITDR, IM/CM, OpRisk, Risk Connectors, TPRM, TPRM Connectors
  • Demonstrate working knowledge of SFDC capabilities including Flows, Permission Sets, Reporting & Dashboarding

In three months, you will:

  • Participate and lead in some instances existing client demo of various Fusion capabilities
  • Demonstrate proficient understanding on all Fusion Connector series
  • Participate and lead in some instances existing client scoping calls
  • Demonstrate Working knowledge of scoping process & Scoping sheets 

In six months, you will:

  • Demonstrate full knowledge of all fusion capabilities & offerings
  • Operate self-sufficiently in most scoping conversation for existing clients
  • Display ability to fill out independently fill out scoping sheet after scoping calls
  • Utilize a full working knowledge of Fusion sales story telling

Knowledge, Skills, and Abilities

  • Knowledge of related SaaS applications or web technology
  • Knowledge of The Fusion Framework System
  • Specific knowledge of enterprise integration technologies (APIs, Middleware, ETL tools, etc.) strongly preferred
  • Strong communication skills, including oral, written, presentation, and interpersonal
  • Ability to translate complex technologies to all user types
  • Ability to be a self-starter, demonstrating the ability to work independently and collaborate with a team
  • Ability to take ownership of assigned tasks and see them through to completion
  • Ability to quickly innovate and adapt to a rapidly changing technology landscape

Qualifications (Education and Certifications) 

  • Bachelor's degree in Computer Science, Information Systems, Software Engineering or related program, preferably with a business focus
  • Experience with Salesforce.com or Force.com
  • Experience with Business Continuity, Disaster Recovery, Crisis & Incident Management, Third Party Risk Management , and other Resilience focused methodologies, strategies & use cases
  • Minimum of 4 years at an enterprise software or services company in a technically focused, customer-facing role. Technical sales experience preferred.

Fusion Risk Management, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, or national origin. Nothing in this job posting should be construed as an offer or guarantee of employment.



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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ApexLanguages
    • D3JSLibraries
    • ReactLibraries
    • Google AnalyticsAnalytics
    • PardotAnalytics
    • TrelloManagement
    • SalesforceManagement
    • SalesforceCRM

Location

You can't beat the location! Our building is connected to Oglivie Station and is across the street from the Madison St. exit of Union Station.

An Insider's view of Fusion Risk Management

How would you describe the company’s work-life balance?

Fusion puts its employees and their wellness at the forefront by providing several ways to help maintain a great work-life balance. My personal favorites have to be the flexible work schedule and Summer Fridays. With initiatives like Fusion Cares, I also have the option to spend up to 12 hours of work time giving back to the the community.

Riddhi

Sr. Solution Architect

What does your typical day look like?

My days involve collaborating with multiple teams on a variety of activities. One minute I will be designing features with our engineers, the next I might be developing our product roadmap with product management or advising our customers and implementation teams on using our platform. Every day brings new challenges and rewarding opportunities.

Alex

Technical Architect

How does the company support your career growth?

Fusion provided me with multiple opportunities to learn and cultivate new skills and continues to support my growth at a professional and personal level. Fusion offers a fun, dynamic environment, that has allowed me to explore challenging assignments to expand my skill set and play a pivotal role for the rapid growth of the company.

Ramya

Director of Technology Evangelism

How do you empower your team to be more creative?

Collaboration and team brainstorming sessions are key when it comes to empowering creativity. Open and transparent lines of communication with your teams provides them with the flexibility to share ideas and gather feedback on their projects. Lastly, always celebrate the wins, even if they are small.

Shannon

Vice President, Marketing

What’s the vibe like in the office?

Family-oriented. We take care of each other as family and truly show it on a daily. Your interests are our interests. There's always something to connect us.

Crystal

Project Manager

What are Fusion Risk Management Perks + Benefits

Fusion Risk Management Benefits Overview

In addition to the basics such as medical, dental, and vision insurance; FSA and HSA options; commuter benefits; and 401K matching with no vesting period, we also offer monthly partial cell phone reimbursements, a wellness program, and fitness subsidies, paid volunteer time, parental leave, and more! We also offer flexible scheduling and the ability to work remotely.

Our cultural and professional development groups are employee-led, voluntary workplace networks that help foster a culture of community, including three Employee resources groups (Black/African-American; LGBTQ+; and Women), a volunteer committee, and our social activities squad. Even while working remotely, we have maintained fostering connections through virtual events such as lunch n’ learns, happy hours, and live concerts.

We have given special options and offerings during the COVID-19 pandemic in 2020 including extra paid time off, educational resources for all employees, and parental subsidies.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity employee resource groups
Hiring practices that promote diversity
Our Employee Resource Groups are voluntary workplace networks that are employee-led. They foster a diverse, inclusive workplace aligned with the organization's mission and values.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Performance bonus
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
We offer home office stipends for necessary office supplies in order to promote a more efficient at home workspace.
Professional Development
Job training & conferences
Lunch and learns
Promote from within
Paid industry certifications

Additional Perks + Benefits

We seek to foster a supportive and nurturing environment and are proud of our collaborative, open culture! As a fast-growing company, we are dedicated to growing with our employees and adapting to the evolving workplace.

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