Sr Manager, People Analytics

Upwork ($UPWK) is the world’s largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork’s platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes.

Upwork’s AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams.

We’re looking for a Senior Manager, People Analytics to lead our data-driven approach to talent and workforce strategy. In this role, you will drive analytics initiatives that shape how we attract, engage, and retain top talent. You’ll partner closely with HR, finance, and business leaders to deliver insights that inform decision-making and enhance our employee experience. This is an exciting opportunity to make a meaningful impact at Upwork, helping us create a more inclusive, effective, and data-driven workplace.

Responsibilities

• Lead and develop a high-performing People Analytics team, fostering a culture of curiosity, collaboration, and innovation.
• Design and implement data strategies that provide actionable insights into talent acquisition, employee engagement, performance, and retention.
• Partner with HR and business leaders to translate workforce data into strategic recommendations.
• Develop and maintain dashboards and reports to inform business and people strategies.
• Ensure data integrity and compliance with privacy regulations while continuously improving data collection and analysis processes.
• Communicate nuanced  analyses  in a clear and compelling way to diverse stakeholders, from executives to HR partners.
• Leverage external benchmarks and industry trends to inform Upwork’s people strategy.

What it takes to catch our eye

• Proven experience managing people analysts with a strong track record of delivering impactful insights.
• Expertise in HR data, workforce metrics, and predictive analytics.
• Proficiency in analytics tools such as SQL, Python, R, Tableau, or similar platforms.
• Strong business acumen and ability to connect data insights to strategic objectives.
• Experience managing and coaching a team of data professionals.
• Excellent communication skills, with the ability to distill complex analyses into clear, actionable recommendations.
• A passion for leveraging data to drive equity, inclusion, and positive employee experiences.

Come change how the world works.

At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home.

Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.

We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.

Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. to learn more about life at Upwork.

Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.

Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.