Sr. Payment Disputes Representative - Hybrid

In this role, you will research and resolve dispute claims using chargeback processing phases, including but not limited to chargebacks, presentments, arbitration, and compliance. Understands applicable time limits and required documentation for dispute claims. Receives and processes necessary forms and paperwork for disputed items and chargebacks, receive incoming and place outgoing member calls to provide guidance. Gathers transaction details and enter disputes in to various third-party portals for review. Provides support to internal partners and members on disputes questions.

• Resolve ACH, ATM, Debit/Credit Card dispute claims in accordance with NACHA, Reg E/Z and internal policies.
• Resolve member problems within area of responsibility, including but not limited to refunding fees, monetary and non-monetary adjustments.
• Handle and deescalate member and potential member telephone calls concerning disputes (credit, debit, ATM, check & ACH) in an accurate, prompt and courteous manner.
• Scan related mail, and prepare documents for dispute cases. Initiate and resolves fraud/non-fraud transaction disputes.
• Maintain familiarity with VISA, NACHA, Check21, REG CC and UCC4a regulations and operating procedures to ensure timely resolution of chargeback and potential chargeback items.
• Process chargeback items through chargeback systems and send the required chargeback documentation to the appropriate merchant or cardholder bank.
• Receive and respond to dispute related correspondence.
• Provides project support on departmental or enterprise-level initiatives which includes UAT or release testing.
• Ensure policy and procedural manuals are complete and accurate.
• Participate in the cross training of team members and self.

Education:

• High School or Equivalent - Minimum

Years of Experience:

• 1 year - Credit/Debit Card Operations or Related - Minimum

Compensation & Benefits:

Typical hiring range:‏‏‎ ‎$25.38 - 34.90 Hourly. Actual compensation will be determined using factors such as experience, skills & knowledge. 

Additional Compensation: Annual performance bonus 

‎Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match.

Additional Benefits:

• Work from home up to 3 days a week
• Paid parental leave
• Employee discount programs
• Time off including paid personal and sick days
• 11 paid holidays 
• Education reimbursement

*Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

Adhere to and ensure compliance of all business transactions with policy and process of the Bank Secrecy Act. Ensures compliance with all applicable state and federal laws, company procedures and policies. Maintains integrity and ethics in all actions and conversations with or regarding credit union members and their accounts; complies with Privacy Act directives.

The responsibilities listed do not contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.