Sr Solution Architect - Partner Design Studio

| Remote
Employer Provided Salary: 149,250-246,300 Annually
Salary data is provided by the employer. Please note this is not a guarantee of compensation.
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Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
The ServiceNow Partner Design Studio is actively seeking a Solution Architect to join their team. As a Solution Architect, you'll play a crucial role in co-creating innovative solutions with ServiceNow partners. Here are the key aspects of the role:

  • Technical Leadership: You'll provide technical expertise and guidance, acting as a trusted advisor to partners. Your insights from successful ServiceNow projects will help partners make informed decisions that drive business outcomes.
  • Complex Solutions: The Design Studio Architect leads stakeholders through creating partner-branded offerings using the ServiceNow platform. You'll ensure partners can realize the value they need by leveraging best practices and industry standards.
  • Strategic Conversations: The ideal candidate will engage in strategic discussions based on industry trends, market positioning, and horizontal opportunities. This helps partners deploy ServiceNow effectively as a solution.

  • What you'll get to do as a Solution Architect within the ServiceNow Partner Design Studio:

  • Engage with Strategic Partners: You'll work closely with market-making strategic partners, serving as their technical and design guide. Understanding their business imperatives and specializations will be key.
  • Technology Conversations: Lead discussions with partners about ServiceNow platform and technology capabilities. Be an evangelist for these offerings.
  • Collaborate on Business Plans: Work with partners to create business plans, define goals, strategies, and measurable objectives.
  • Facilitate Design Workshops: Help partners uncover market needs and document user personas. Collaborate with cross-functional teams to bring offerings to market.
  • Understand Partner Capabilities: Develop a clear understanding of partners' solution offerings, markets addressed, and co-creating goals.
  • Solution Scoping: Assist in defining offerings and project scoping. Identify necessary capabilities for successful delivery.
  • Promote Solution Offerings: Cultivate relationships and communicate with ServiceNow field to promote partner solutions.

  • Qualifications
    Qualifications for success in the Solution Architect role within the ServiceNow Partner Design Studio:

  • Experience: You should have 8+ years of technical sales, pre-sales, or similar experience.
  • Technology Partner Experience: Material experience working with technology partners, either at a partner or OEM level, is essential.
  • Cloud-Based Platforms: An excellent understanding of architectural principles for cloud-based platforms, including SaaS, PaaS, multi-tenancy, and automation, is crucial.
  • Industry Knowledge: Familiarity with industries such as Financial Services, Banking, Healthcare, or Manufacturing is a plus.
  • Curiosity and Innovation: You should be intrinsically curious and passionate about researching current and emerging technologies to develop innovative solutions.
  • Effective Communication: Talented at explaining complex topics clearly and concisely, you'll be effective at providing practical guidance and presenting at the highest level.
  • Engagement at the CxO Level: Experience working in large corporate enterprises and government environments, engaging with CxO-level executives, is valuable.

  • Standout Experience that will enhance your qualifications for the Solution Architect role:

  • Business Development: Demonstrated experience in business development will set you apart. Understanding market dynamics and growth strategies is valuable.
  • Competitive Platform Solutions: If you've developed solutions on competitive platforms, it showcases your versatility and ability to adapt to different ecosystems.
  • ServiceNow Platform Development: Direct experience with ServiceNow platform development is a significant advantage. It demonstrates your hands-on expertise.
  • ServiceNow Certifications: Holding ServiceNow certifications validates your knowledge and proficiency. Consider pursuing relevant certifications.
  • Design Thinking: Certifications or demonstrable training in Design Thinking highlight your ability to approach problems creatively and empathetically.
  • Effective Communication: Lastly, your skill in presenting architecture concepts and designs to technology leaders and partners is crucial.

  • Overall, this role combines technical acumen, industry knowledge, and a passion for driving innovation.
    For positions in California (outside of the Bay Area), we offer a base pay of $149,250 - $246,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
    Additional Information
    ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
    At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
    If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
    For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
    Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
    From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.
    Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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    176 N Racine Ave, Chicago, IL 60607

    An Insider's view of ServiceNow

    What’s the vibe like in the office?

    The culture at this company is to take people's uniqueness, their superpowers — who they are at their core — and figure out how to raise them up for their benefit and the company's benefit.


    Vice President of AMS Solution Consulting

    What does your typical day look like?

    If I could clarify one thing about being an engineer, we're a lot more collaborative than people think. Engineers can be seen as always sitting by themselves in front of a computer in a dark room and code just streaming down it. However, we work closely with project managers and designers to create the best product for customers.


    Senior Machine Learning Engineer

    How does the company support your career growth?

    My experience with Launchpad was humbling and eye-opening. I connected with many other early career individuals and discussed imposter syndrome. Being able to voice that and not feel alone in that feeling, I was like, "Wow. I don't have to know everything." There's still room for me to grow, and there's grace there.


    Diversity and Inclusion Analyst

    How do your team's ideas influence the company's direction?

    In this expanding hybrid world, people conduct millions of transactions on a regular basis, creating more data and processes to manage. So, continuing to offer new solutions, while scaling to the expectations of the modern world, is a challenge we are excited to take on. We are driving new levels of productivity, automation, and innovation.


    Chief Technology Officer

    What does career growth look like on your team?

    Since joining ServiceNow, I've built out my leadership team, and 60% are women. My goal for my team is to create opportunities and a platform to showcase the incredible impact that they're having on the business, whether that's having them lead a critical initiative with cross-functional visibility or present during a C-suite meeting.



    What are ServiceNow Perks + Benefits

    ServiceNow Benefits Overview

    We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

    Volunteer in local community
    Open door policy
    Open office floor plan
    Flexible work schedule
    Remote work program
    Documented equal pay policy
    Dedicated diversity and inclusion staff
    Mandated unconscious bias training
    Diversity manifesto
    Mean gender pay gap below 10%
    Diversity employee resource groups
    Hiring practices that promote diversity
    Health Insurance + Wellness
    Flexible Spending Account (FSA)
    Disability insurance
    Dental insurance
    Vision insurance
    Health insurance
    Life insurance
    Wellness programs
    Financial & Retirement
    401(K) matching
    Company equity
    Employee stock purchase plan
    Performance bonus
    Charitable contribution matching
    Child Care & Parental Leave
    Childcare benefits
    Generous parental leave
    Family medical leave
    Adoption Assistance
    Vacation + Time Off
    Unlimited vacation policy
    Generous PTO
    Paid volunteer time
    Paid holidays
    Paid sick days
    Office Perks
    Commuter benefits
    Company-sponsored outings
    Free snacks and drinks
    Company-sponsored happy hours
    Onsite office parking
    Onsite gym
    Professional Development
    Tuition reimbursement
    Lunch and learns
    Promote from within
    Mentorship program
    Online course subscriptions available

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