Sr Solutions Enablement Manager

Company Description
ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®
We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
This role is as an integral member of ServiceNow's Global Learning and Development (GLD) team. This is a sales enablement role responsible for empowering our field sales organizations with product and solution knowledge needed to effectively identify and close sales opportunities - including pipeline generation to deal progression and close. Successful candidates will understand solution-selling, along with the ability to drive content development, deployment and learning experiences.
This role requires cross-organization collaboration and partnership with key stakeholders in Product, Marketing, Sales, Sales Leaders, GTM (Go To Market), Sales Operations, and Customer Success - as well as across the various GLD and ServiceNow University (SNU) Teams. This role is responsible for the design and delivery of learning experiences for various ServiceNow selling roles, including Account Executives and dedicated Sales specialists. We seek a versatile candidate possessing strong organizational and interpersonal abilities, coupled with a track record of success in spearheading sales enablement initiatives.
Responsibilities include but are not limited to:

• Execute on our solution learning strategy, framework, methodologies, and supporting processes across various customer-facing roles in the company

• Gather requirements from stakeholders, develop enablement for multiple platforms (eLearning, vILT, workshops, etc.), and work with the Instructional Design team (as needed) to develop the enablement, the communications team to develop and execute a communications plan; manage key stakeholders throughout the process, including regional Enablement Leads and broader ServiceNow University team; deliver the enablement; and more

• Partner with product marketing and product management to align enablement and sales assets to stages in the sales cycle and customer buying process

• Partner with global and regional sales programs and GTM teams to execute enablement programs to support new sales plays intended to generate newly created pipeline (NCP).

• Partner with Sales Onboarding team to identify and fill solution enablement needs for new hires

• Partner with other Enablement teams across the GLD and SNU to develop and deliver role-specific solution learning plans that meet the needs of the business and goals of each of product line owner

• Continual optimization of solutions enablement programs as needed by aligning with company and business unit priorities

• Develop and execute on learner adoption and engagement programs such as contests, leaderboards, badging, and gamification
• Develop and execute on learner adoption and engagement programs such as contests, leaderboards, badging, and gamification

Qualifications
In order to be successful in this role, we need someone who has:

• 6 or more years of related experience in sales, sales enablement, product enablement, and/or product marketing
• To be successful in this role, you should have:
• Experience with solution selling
• Experience with sales onboarding
• A strong understanding of product marketing and product development teams with the ability to translate into field-ready enablement assets
• Experience creating and/or delivering product and solution enablement to sellers
• Knowledge of sales enablement methodologies, enablement tools and technologies, and learning best practices
• An ability to listen and diagnose enablement issues to effectively recommend enablement solutions
• An ability to collaborate across the Enablement organization and with stakeholders to continue to refine and evolve existing approaches
• An ability to be proactive, self-motivated, and self-directing; able to drive deliverables and results which involves people who do not report to you while maintaining positive relationships
• An ability to interact with and influence a wide range of employees including the ServiceNow leadership team and senior management
• An ability to clearly communicate and influence key stakeholders around enablement strategies with curiosity
• A growth mindset and ability to leverage the knowledge of the broader organization
• An ability to work well under pressure and meet deadlines.

FD21
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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Work Personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
Flexible
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
Remote
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.