McDonald's Global Technology
McDonald's feeds and fosters communities in more than 100 countries worldwide.

Technical Deployment Manager (Back Office/Security)

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Job Description
Company Description:
McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune's Most Admired Companies and Fast Company's Most Innovative Companies.
Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)
Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!
Global Technology forging the way
Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It's bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.
Job Description:
We are currently looking for a Technical Project Manager to help drive multiple projects for US Technology Deployment. The Technology Deployment Manager will develop deployment schedules, anticipate and mitigate risks, resolve issues, and provide clarity on team member responsibilities to ensure successful completion of multiple fast-paced, high-visibility, critical projects.
Accountabilities & Responsibilities:

  • Engage with the US PMO, Product Owners, field stakeholders, and vendors on the preparation, readiness, and communication for leading the deployment of Back Office Technology Solutions, including Workforce Management, Cash and Inventory (C&I), and Security products
  • Act as a point of escalation for Back Office, Workforce, and Security deployments
  • Conducts impact to restaurant operations evaluation for targeted solutions being deployed
  • Manage Deployment Services "Do Not Upgrade" processes. Provide guidance, communications and support to required stakeholders
  • Align with US Technology teams on strategy, sequencing, priorities, and dependencies for solution deployments
  • Reviews stage gate and testing at initiation to ensure proper deployment criteria is met
  • Ability to provide the overall vision and structure in addition to running the daily project activities such as deployment schedule, risk and issue management, communications, etc. [
  • Must have executive leadership presence, the ability to understand objectives and drive the team to project completion
  • Collaborate and build strong relationships and alignment with deployment stakeholders on solution bundle transition, training, documentation, and support matters to ensure rapid and repeatable deployment process
  • Understanding and familiarity with:
  • Windows Desktop & Server operating systems
  • Local area networks
  • Networked equipment such as printers, switches, WAP's, firewalls, routers and the like
  • Technical understanding of programming languages (C/C++) Note: PowerShell and XML
  • Ability to interpret requirements and understand technical specifications documents


  • Bachelor's Degree
  • Demonstrable track record of deployment of solutions into a market
  • 3+ years' experience in project management, experience in deployment roll out across network of geographically dispersed and high number of restaurant sites preferred
  • Ability to develop and manage project schedules, communicate deadlines, enforce project deadlines and creatively solve issues
  • Able to work with culturally diverse teams across levels in a global organization and in an extensively outsourced environment
  • Strong stakeholder management and prioritization skills, organized and meticulous
  • Recognize and communicate areas of opportunity for product, process and service improvements
  • Experience with back office, scheduling and cloud-based products

Preferred Qualifications

  • Advanced experience with Microsoft Office applications
  • PMP Certification a plus
  • Experience with tools such as Jira, Confluence, and PowerBI
  • Superb communication, presentation and interpersonal skills, with the ability to convey complex ideas in easy-to-understand business friendly language
  • Ability to understand business challenges, drive process improvements and translate into solutions
  • Diligent, with excellent analytical, technical, and problem-solving skills
  • Highly self-motivated and directed
  • Excellent time management skills
  • Creative problem solver able to look to the future beyond the way things have typically been done

Additional Information:
McDonald's is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald's provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected] . Reasonable accommodations will be determined on a case-by-case basis.
McDonald's provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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What are McDonald's Global Technology Perks + Benefits

McDonald's Global Technology Benefits Overview

McDonald's benefits and compensation program is designed to attract, retain, and engage talented people who will deliver strong performance, and help McDonald's achieve our business goals and objectives.

Our team members enjoy:
- Vacation days, personal time and holidays
- Medical, dental and vision coverage, plus other insurance options
- Annual and long-term incentive programs
- Summer hours
- Sabbatical program
- 401K program with company match

Volunteer in local community
Partners with nonprofits
OKR operational model
Open office floor plan
Flexible work schedule
McDonald's provides employees with a flexible work schedule that includes Summer hours, Core hours, Compressed week, Flexible start and end times.
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
We believe in a seismic and bold value proposition where every individual feels their culture, identity, and experiences are valued and respected in our 10 Employee Business Networks.
Hiring practices that promote diversity
Health Insurance + Wellness
Disability insurance
McDonald's provides both short and long term disability benefits at no cost to you.
Dental insurance
McDonald’s Dental Plans allows you to see the dentist of your choice and provides coverage for preventive, basic, major and orthodontic care at 100%.
Vision insurance
McDonald's Vision Plan provides eye exam coverage and benefits that reduce your costs for prescription eyewear, contact lenses and laser vision correction.
Health insurance
McDonald’s offers medical plan options to help pay for the cost of health care when you need it. During enrollment, you can sign up for the insurance and pick which plan is best for you.
Life insurance
McDonald’s automatically gives you basic life, dependent life, accidental death and dismemberment (AD&D) and Business Travel Accident Insurance (BTA) at no cost to you.
Pet insurance
Financial & Retirement
401(K) matching
Once you’re eligible for the company match, McDonald’s will match your contributions with $1 for each $1 you contribute up to a maximum of 6% of your annual pay, up to IRS limits.
Company equity
Performance bonus
Charitable contribution matching
McDonald’s Matching Gifts Program encourages employee support of not-for-profit organizations. Under this program, McDonald’s gives $1 for every $1 you contribute, up to $5,000 a year.
Child Care & Parental Leave
Childcare benefits
McDonald’s has agreements for employee child care discounts to help you with the cost of child care while you work.
Generous parental leave
McDonald’s provides four types of Parental Leave, and you may be eligible for one or more of the types of leave listed: Paid Parental Leave, Maternity Leave, Adoption Leave, Unpaid Parental Leave.
Family medical leave
The Family and Medical Leave Act (FMLA) and certain state laws allow you to take unpaid leave to care for yourself and your qualified family members, as long as you are eligible.
Adoption Assistance
McDonald’s Adoption Assistance Program helps with the costs of adopting a child. The child must be under age 18 and not related to you by blood or marriage.
Vacation + Time Off
Generous PTO
McDonald's employees receive between 15 and 25 days per year of paid time off based on years of service.
Eligible employees get 40 days of paid sabbatical after their first 10 years of working at McDonald's
Paid holidays
Paid sick days
McDonald's employees receive 100 hours per year of paid sick leave.
Office Perks
Commuter benefits
Company-sponsored happy hours
Happy hours are hosted on Thursdays in the summer, and twice a month on Thursdays during the remainder of the year.
Onsite office parking
McDonald's offers employees paid on-site garage parking.
Onsite gym
We have an 8000 square foot gym on our 9th floor with best-in-class equipment, classes, personal training, and magnificent views of the city!
Professional Development
Job training & conferences
Tuition reimbursement
Promote from within
Continuing education stipend
Paid industry certifications

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