Technical Operations Analyst

| Chicago
Background:
ParkWhiz’s mission is to bring smiles to drivers around the world by making parking more convenient, efficient, and delightful. Thousands of people rely daily on our product to find and book convenient, economical parking.

We're aggressively growing and are looking to add a Technical Operations Analyst to the team that will provide a foundation for our expanding workforce.

What You'll Do Right Away

  • Assume ownership of hardware and software support for the company
  • Manage vendor relationships including outsourced IT, equipment, and others
  • Manage and own all internal equipment (network routers, printers, laptops, etc)
  • Onboard new employees with necessary equipment and G-Suite services (phones as needed)
  • Troubleshoot network outages, software/hardware issues to create a more efficient environment
  • Become P.O.C. for G-Suite (set up user accounts, permissions and passwords)
  • Offboard old technology in order to maintain company and employee privacy

What You'll Always Do

  • Build/advise/execute a technology roadmap for sustainable IT infrastructure
  • Determine hardware equipment that meets each team’s specific requirements to ensure the right tools are in the right hands
  • Inventory software in use by the team (physical and cloud) and make recommendations on what services to combine to remove duplication and ensure systems integrity
  • Engage and collaborate with business leaders to identify key IT needs and develop project timelines based on priorities and resources
  • Manage IT projects to ensure timeliness and excellence in solution delivery
  • Liaise with all external IT service providers
  • Ensure high-quality proactive end-user support for both local and remote users
  • Provide technical oversight, e.g., network design, application and file server architecture, information security, technology selection
  • In conjunction with senior management, define and manage appropriate IT-related policies
  • Develop and manage budget for the IT function
  • Manage computing hardware and software assets
  • Drive continuous improvement of business and IT processes
  • Make significant hands-on contributions to all aspects of the groups’ responsibilities

What You Bring to the Table

  • Have 4+ years of IT experience
  • Minimum of 2 years of management experience
  • Experience working within a Google Applications environment
  • Knowledge of current technology, trends, and best practices
  • Strong communication (both written and verbal) and problem solving skills
  • Experience managing both Apple and Microsoft machines

Who will I work with? We are a very tight knit team that is inclusive, fun and hard working. Our number one priority after producing a great product is keeping that spirit alive. We have a firm, non-negotiable no jerk policy. We accept you for who you are and consider everyone on an equal opportunity basis without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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Location

208 S Jefferson St Ste 403, Chicago, IL 60661
208 S Jefferson St Ste 403, Chicago, IL 60661

Perks of working here

401(K)
Casual Dress
Commuter Benefits
Dental
Generous PTO
Health Benefits
Stocked Kitchen
Vision
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