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As a Support Engineer, you will be responsible for providing Level 2 support to thousands customers using our SaaS platform. You will be responsible for assuring the highest quality support to our clients and our account management team. We are looking for a highly motivated individual who is great at conveying technical ideas in simple terms, and someone who is passionate about providing customers with world class technical support.

This role encompasses a mix of duties ranging from technical problem solving involving JavaScript, CSS, XML and API technologies to building solid relationships with our clients.

Key Accountabilities:

• Work with clients to modify or update existing integration and implementation of new features
• Troubleshoot client-side applications written in HTML/Javascript
• Troubleshoot CSS issues and provide guidance to the client
• Troubleshoot/debug data feeds and configure imports via pre-written command line scripts
• Troubleshoot/debug API calls for proper server response
• Support clients in multiple countries (additional languages preferred)
• Resolve questions and problems directly through individual efforts or by triaging problems with account management, integration engineering, and core engineering
• Maintain and update internal tools and integration process documentation
• Support quality assurance management and testing for clients
• Lead clients through the deployment of software updates and functionality enhancements and pilot programs
• Help Product Managers define requirements for product improvements

Requirements:

• Bachelor degree preferred
• 2 years in a customer support role required
• HTML, JavaScript, XML and CSS knowledge required
• Moderate knowledge of Linux/Unix environments
• Outstanding communication and diplomacy skills
• Must be authorized to work in the U.S.