Technical Support Engineer - Tier 3

Accelerate Your Career in Cybersecurity

As a leader in Automated Security Validation, we help businesses around the world safely emulate real-world attacks to uncover their vulnerabilities. At Pentera, you will be at the forefront of cybersecurity innovation, working on advanced tools that challenge organizations' defenses and push the limits of security testing.

With over 400 team members and 1,100+ customers in more than 50 countries, Pentera is a growing company supported by top investors like Insight Partners, K1, and The Blackstone Group.

If you are looking to grow your skills, make a difference, and be part of an innovative team, Pentera is the place for you.

About the Role

We are looking for eager and talented individuals to join our growing Customer Solutions team.

You will be a part of a fast-growing cybersecurity company, learning and practicing high-end cyber skills from the best in the business and supporting customers globally. You will work with amazing people who work together to improve the cybersecurity field.

Roles & Responsibilities:

• Act as a frontline for all the customer needs and questions.
• In charge of finding the best and finest innovative solutions for any challenges that the customer may encounter along the way to full cyber resilience.
• Act as the lifeline between our customers and our company and communicate their needs to the product and development teams.
• Help guide the customer through the process of familiarizing themselves with the Pentera software.
• Help develop deployment plans for various infrastructures to support the Pentera software.
• Travel to our customers, both locally and globally, and perform high-end cyber security assessments and training.

• 2 years of experience as a high-tier support engineer
• 2 years of experience as a System / Network administrator
• At least a 2 year of supporting systems on Linux platforms
• Proficient in troubleshooting, monitoring, and managing TCP/IP networks
• Vast scripting capabilities – python, bash, PowerShell, etc.
• Team player, self-sufficient, autodidact, and a friendly attitude
• Fluent English (written and verbal)
• Experience with Cloud - AWS & Azure

It will be great if you have:

• Experience with MongoDB
• Experience with customer-facing assignments
• Experience with information security/cyber systems and Penetration Testing tools

We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!