About The Position |
As the Tester Coordinator on the Research + Testing’s Lifestyle & Entertainment team, you will support Dotdash Meredith’s product testing initiative to create meaningful product insights for our users in the form of original content. You will continue to build a base of on-staff and freelance testers to test products at home and in our labs for various brands, including Travel + Leisure, The Spruce Pets, and PEOPLE. You will help support the mission of our team by onboarding, communicating with, giving feedback to, and generally supporting testers throughout the testing period.
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Manage the sign-up process for all lifestyle and entertainment tests, including matching testers to appropriate tests and products
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Run the tester recruiting and onboarding process for lifestyle and entertainment brands, including conducting outreach to recruit new testers, reviewing tester applications, and sharing/hosting trainings
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Be the main touchpoint for testers, holding them accountable to deadlines and deliverables
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Review all tester insights and photos to ensure that they are thorough and complete and reach out if additional information is needed and to give feedback
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Create a process to field tester questions and concerns
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Manage and update the tester database, ensuring all testers have insights ratings
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Work with operations team to send out and renew tester contracts
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Collaborate with the procurement on managing tester products
About The Team: |
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The Research + Testing team at Dotdash Meredith works to gather brand-specific testing insights and photos through rigorous product testing, which is carefully and meticulously researched and assigned. We collaborate with our edit partners to ensure we are giving our readers the best and most up-to-date product recommendations based on our hands-on testing.
About The Position Contributions:
Weight % Accountabilities, Actions and Expected Measurable Results
70% Work with the testers: assigning tests, answering questions, confirming receipt of products, and ensuring they answer all insight questions thoughtfully and submit their photos
15% Recruit new testers: doing outreach, onboarding them with the contracts team, and training them
15% Manage and update the tester database: ensuring all testers have insight ratings and giving feedback
The Role’s Minimum Qualifications and Job Requirements
Education:
A bachelor’s degree in communications or a related field.
Experience:
Two to three years experience in project management, customer success, client services, and/or operations preferred but not required.
Specific Knowledge, Skills, Certifications and Abilities:
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Strong communication, organizational, and customer service skills
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A self-starter who is comfortable working in a quickly changing environment
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Proficiency in project management
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Comfortable working independently and prioritizing across multiple projects
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Thrives on developing best practices and processes
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Experience with tools like Excel, Google Sheets, and/or Airtable
% Travel Required (Approximate): 0
Dotdash Meredith Chicago, Illinois, USA Office
444 N. Michigan Avenue, Chicago, IL, United States, 60611
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