Truckload Account Specialist

| Chicago, IL, USA | Hybrid
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Job Type
Full-time
Description
What will you be doing?
The Truckload Account Specialist, focused on enterprise-sized business, is responsible for the service and performance on an existing portfolio. These customers are companies with truckload transportation needs, and we collaborate with carrier partners to provide effective transportation solutions. The focus of this position involves enhancing the customer service aspect of our operations and executing daily tasks related to customer shipments. This includes using our transportation management software to input shipping details, schedule shipments, track deliveries, provide issue resolution, and ensure the accuracy of shipment data. The responsibilities of this position encompass developing proficiency in freight fundamentals, understanding market behaviors, and honing negotiation skills. Additionally, the Truckload Account Specialist serves as a point of contact for contacts across the account portfolio, fostering trustworthy, and long-term relationships.
Main Responsibilities:

  • Build strong customer relationships through communication and provide the highest quality of service.
  • Follow customers' contract commitments and make tender acceptance decisions accordingly, when applicable.
  • Ensure shipment details are accurately entered into the transportation management software.
  • Utilize scheduling systems to schedule the pickup and delivery appointments for the shipments.
  • Proactively identify issues and resolve problems and incidents.
  • Prioritize and respond to internal and external requests in a timely and professional manner.
  • Develop freight market knowledge, stay updated on industry trends, and use pricing tools to spot quote shipments.
  • Audit and update shipment data for accuracy.
  • Provide administrative support and back up support for the Truckload Account Development team.
  • Collaborate with internal stakeholders including, but not limited to, Carrier Sales, Yield, Truckload Strategy, Business Development, and Accounting to optimize the success of the customer account.
  • Follow accounting protocols to ensure accurate collections.
  • Other duties and projects, as assigned.


Requirements
What we're looking for:

  • Proficient in Microsoft Office Suite
  • Ability to prioritize workload and manage multiple customer accounts
  • Analytical mindset with the ability to interpret data and make informed decisions
  • Effective communication skills, both written and verbal
  • Exceptional organizational skills and meticulous attention to detail
  • Eager to learn and adapt to industry trends and market behaviors
  • Proven ability to build and maintain relationships with customers
  • Strong problem-solving skills and critical thinking ability
  • Sound decision-making abilities


Why MoLo:

  • Casual, inclusive, and fun start-up culture focused on teamwork
  • Extensive industry training program
  • Innovative career development program with access to continuous learning opportunities
  • Opportunity for growth and internal advancement opportunities
  • Accessible leadership
  • Competitive salary with uncapped commission structure
  • Employee resource groups focused on DE&I, Veterans, Women, Philanthropy, and more.
  • Comprehensive benefits package including, but not limited to, medical, dental, vision, life insurance, paid time off, paid parental leave, 401K with company match, student loan assistance, gym discount, pet insurance


Location: This position is located in either Chicago, IL or Nashville, TN.
About Us MoLo Solutions, an ArcBest® Truckload Service, is a third-party logistics provider that connects businesses with transportation to get products delivered. MoLo offers world-class services to solve even the most complex shipping needs by providing truckload solutions. MoLo's priority is to put transparent and dedicated service first-for our customers, our carriers, and for our people. MoLo Solutions is headquartered in the Fulton Market neighborhood of Chicago, IL. MoLo strategically became a subsidiary of ArcBest. ArcBest provides supply chain optimization and MoLo provides the Truckload shipping solutions. MoLo Solutions is driven by values. Our people are at the heart of our success, and we offer a workplace that embraces all cultures, perspectives, and experiences - so we can provide the best atmosphere for our employees and the best service to our customers. Driven by passion. Driven to deliver. Driven for better. What drives you? Further your career at MoLo today.
We are an equal opportunity employer and actively seek a diverse community of professionals: people of color, all genders, veterans, LGBTQIA+, etc.. We welcome people of all identities to apply!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • SnowflakeDatabases
    • Google AnalyticsAnalytics
    • Power BIAnalytics
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • Mastermind TMS CRM
    • SlackEmail
    • SlackCollaboration

Location

Located in one of Chicago’s newest, state-of-the-art office buildings in the vibrant Fulton Market neighborhood, MoLo is surrounded by some of Chicago’s most popular restaurants and bars—all near public transit.

An Insider's view of MoLo Solutions

What are some social events your company does?

MoLo loves any excuse to celebrate! Last year, our CEO threw an ice cream social to thank everyone for their hard work. We also held a MoLo Kids Holiday party with snacks and activities for the children of MoLo employees. I would say my favorite event though was our employee appreciation day where we had an employee appreciation wall in the office.

Iolanda

HR Generalist

What does your typical day look like?

On any given day I know that I’ll be working with my teammates and partner carriers to provide supply chain solutions for our customers’ freight. I know it will be fast-paced and challenging but at the same time extremely rewarding. Each day is a uniquely different mix of relationship building and learning opportunities that enables me to grow.

Art

Carrier Sales Representative

What makes someone successful on your team?

To be successful at MoLo, grit is a must. MoLo will give you the tools and take the time to teach you the industry, you just have to want it! If you are willing to put forth the effort, MoLo will take care of the rest.

Dan

Corporate Trainer

What is your vision for the company?

My vision for the company has been the same since we started the business in 2017: To create the best freight brokerage in the industry, a real home for our people, and a place where they can thrive while they grow their careers. We want to challenge the status quo and change what shippers and carrier partners think of the "traditional brokerage.

Will

VP, Strategic Partnerships

What are MoLo Solutions Perks + Benefits

MoLo Solutions Benefits Overview

We are here for you. Our employees are our main asset. Especially during times like these, it is important for us to provide health and well-being perks. We take care of you now and in the future. We invest in your future by providing financial incentives with a 401K match and continuous career development.

Culture
Volunteer in local community
We have a Philanthropy Committee that is dedicated to giving back to the community on a local and national level.
Partners with nonprofits
We partner with local and national non-profit organizations to give back. The Nonprofits we partner with range from supporting LGBTQ, disease fighting, community, diversity and inclusion & more.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
In-person revenue kickoff
President's club
Employee awards
Flexible work schedule
Some positions have a flexible work schedule which you can sign up to work a specific shift. See our open opportunities on our job board.
Remote work program
Our remote work program includes work from home for specific positions. See our open opportunities on our job board.
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
We provide unconscious bias training for all employees.
Diversity manifesto
Diversity employee resource groups
Our Diversity, Equity, and Inclusion Committee has four pillars of focus: Volunteering, Recruiting, Fundraising, and Education. We are leading the change we envision for our company and community.
Hiring practices that promote diversity
We welcome, embrace and respect diversity of people, identities and cultures in our recruiting and hiring. We provide an equal opportunity for employment and career growth.
Health Insurance + Wellness
Flexible Spending Account (FSA)
Our Flexible Spending Account (FSA) helps employees cover out-of-pocket medical expenses with pre-tax contributions.
Disability insurance
We provide employer-paid short term disability which includes a weekly benefit amount and we provide employer-paid long term disability which includes a monthly benefit amount.
Dental insurance
Good oral care enhances overall physical health, and mental well-being. Our dental plan covers 100% of the costs of preventative care including x-rays.
Vision insurance
Our vision plan includes discounts on eye exams, lenses and frames.
Health insurance
We offer two plan options so you can choose coverage that is right for you. Both medical plan options cover 100% of preventive care.
Life insurance
All eligible employees receive a benefit amount of $25,000. We also provide short term disability and long term disability paid for by MoLo.
Pet insurance
Choose the level of coverage that fits your pets needs. Get 80%, 70% or 50% reimbursement on vet bills and more.
Wellness programs
Our insurance provider has a health and wellness program which provides resources including health assessment, self-directed courses, health coaching, tracking tools and interactive health calculators
Team workouts
Our new Chicago office located in the West Loop has an onsite gym and basketball court on the rooftop.
Mental health benefits
We partner with Boon Health to continue to invest in the overall mental well-being of our employees. The free coaching sessions employ a goal-oriented, measurable approach to assist employees.
Wellness days
Employees are able to earn a wellness day off through our benefits.
Financial & Retirement
401(K)
Our 401(k) retirement plan offers a broad selection of stocks, bonds and index funds. Our 401(k) plan provides an opportunity for company match.
401(K) matching
MoLo Solutions will provide a discretionary employer matching contribution.
Employee stock purchase plan
We allow qualified employees to purchase ArcBest shares at a discounted price.
Performance bonus
Majority of the positions here have a variable compensation when employees meet targets set by the business. which either includes commission or a performance bonus.
Child Care & Parental Leave
Childcare benefits
As part of our benefits, employees can use their flexible spending accounts on childcare.
Generous parental leave
We offer paid maternity leave and paternity leave for new parents.
Family medical leave
Company sponsored family events
We sponsor family oriented events.
Fertility benefits
We offer fertility benefits through Progyny.
Vacation + Time Off
Generous PTO
We provide a generous paid time off plan that includes vacation pay, sick pay, and holiday pay. The PTO plan benefit increases with company tenure.
Paid holidays
Paid sick days
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Our commuter benefit makes it possible for employees to contribute pre-tax dollars to a Transit and/or Parking Account.
Company-sponsored outings
We have paid team outings, as well as company-wide parties and other fun events for all employees.
Free snacks and drinks
We provide lunch and breakfast once a month, celebrate birthdays and anniversaries with treats and we have an array of free beverages including coffee, cold brew on tap, and kombucha.
Some meals provided
We provide lunch and breakfast in office once a month,
Company-sponsored happy hours
On special occasions, we provide team or company-wide happy hours at local bars.
Onsite office parking
We have a parking lot in our office that employees can reserve a parking spot for a monthly fee.
Recreational clubs
We sponsor co-ed sports leagues.
Fitness stipend
We have a gym and basketball court in our office building and have partnered with a local Chicago gym to offer a discount.
Home-office stipend for remote employees
We provide all remote employees with equipment for their home office.
Meditation space
Mother's room
Onsite gym
Professional Development
Job training & conferences
We offer a wide range of training programs to all employees, including industry, sales, management and leadership development, as well as unlimited access to LinkedIn Learning.
Tuition reimbursement
We offer tuition reimbursement for qualifying certificate programs.
Lunch and learns
We host department roundtables to provide a transparent understanding of the business as well as all employees have unlimited access to LinkedIn Learning.
Promote from within
Mentorship program
We provide a mentorship program during training for employees as well as during our internship program.
Continuing education stipend
We offer continue education for qualified programs.
Continuing education available during work hours
We encourage employees to attend department roundtables, lunch n learns, webinars, as well as use their access to SoftSkills training.
Online course subscriptions available
Customized development tracks
Personal development training
Virtual coaching services
Apprenticeship programs
ArcBest offers an aspiring leaders program that MoLo employees are eligible to participate in.

Additional Perks + Benefits

Our perks are extra special because we care. We have created a culture of inclusion and respect. We provide employee assistance programs. We are dedicated to giving back by way of philanthropic, fundraising and volunteer events. We have a focus on mental health, wellness, and behavioral support. We have an involved, accessible leadership team that is there for our employees. Overall we have a focus on the MoLo employees.

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