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US Tech - Senior Manager - Quality Engineering

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A career in Products and Technology is an opportunity to bring PwC's strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change. Our team provides objective evaluation about the quality of software, validation of requirements, compliance with assurance standards, and risk of failure. These roles also provide frameworks, methodologies, and tools to support all aspects of quality assurance for technology products, software, and infrastructure.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
  • Deal effectively with ambiguous and unstructured problems and situations.
  • Initiate open and candid coaching conversations at all levels.
  • Move easily between big picture thinking and managing relevant detail.
  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
  • Contribute technical knowledge in area of specialism.
  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
  • Navigate the complexities of cross-border and/or diverse teams and engagements.
  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.
  • Uphold the firm's code of ethics and business conduct.

Job Requirements and Preferences:
Basic Qualifications:
Minimum Degree Required:
Bachelor Degree
Minimum Years of Experience:
6 year(s) of relevant experience in progressive roles managing IT quality assurance and control within software/systems development processes.
Preferred Qualifications:
Preferred Fields of Study:
Information Technology, Computer Systems Analysis, Management Information Systems
Additional Educational Preferences:
Bachelor's degree or in lieu of a degree, demonstrating, in addition to the minimum years of experience required for the role, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college-level training.
Certification(s) Preferred:
Foundations Certification
Preferred Knowledge/Skills:
Demonstrates intimate abilities and/or a proven record of success as a team leader in test methodologies and integration of business applications to achieve an efficient testing effort that delivers a quality system to its customers including the following areas:

  • Understanding requirements from a business perspective to be validated through testing and assessing them in the context of an Agile/Scrum delivery model;
  • Understanding of the SDLC activities expected to deliver custom developed and packaged applications;
  • Demonstrating experience in Agile practices, DevOps, CI/CD pipeline, Continuous testing, Software Quality Principles, Advanced Test Methodologies, Best Practices and Procedures;
  • Understanding Quality Metrics, KPIs, Data Visualization, Data Analytics and its impact on IT organizations, Testing Maturity Models and how they are applied to increase maturity of quality and IT organization, to enable continuous improvement;
  • Demonstrating expertise with test management tools like qTest, Azure DevOps, HP ALM;
  • Demonstrating expertise in vendor management;
  • Performing Data Mining, predictive modeling techniques and using data to drive business outcomes and decisions;
  • Taking complex data and making it more accessible, understandable and usable for leaders to derive insights;
  • Understanding conventional and cloud testing strategies;
  • Demonstrates intimate-level abilities and/or a proven record of success managing efforts with identifying and addressing client needs;
  • Delivering change management strategies and IT transformation initiatives along with considerable operational experience in applying them;
  • Working in a global organization with an understanding of cross cultural communication styles.
  • Managing Service Level Agreements (SLAs) and the development of dashboard reporting, usage statistics, administrator actions and other service-relevant data;
  • Implementing and directing the delivery of work in the areas of Enterprise Architecture, PMO, Communications and Change Management and Portfolio & Investment Management;
  • Identifying business issues and liaising with relevant IT leaders to maintain alignment between the IT initiatives and the current and future direction of the firm;
  • Building effective relationships with key stakeholders;
  • Communicating agreed Service Level Agreements (SLAs) and conducting investigations or analysis on variations from expected performance levels;
  • Seeking opportunities for continuous improvement within role, processes, team and the IT organization as a whole;
  • Driving continuous service improvements for the customer and end user experience;
  • Influencing others internally and externally through both direct and indirect reports;
  • Displaying customer focus background with commercial awareness and strategic thinking capability;
  • Working on tasks that involve analysis and in-depth evaluation of multiple factors;
  • Managing initiatives to analyze and identify improvement opportunities with internal and external stakeholders;
  • Collaborating with Business and IT partners to ensure quality delivery of technology solutions;
  • Facilitating and delivering organization wide IT transformation efforts;
  • Developing deep-rooted expertise in providing long term support;
  • Developing Service Level Agreements and Standardizations;
  • Developing action plans to improve overall quality, maturity and capabilities to measure;
  • Managing adoption of process and governance action plans;
  • Creating overall strategy, plans, detailed activity breakdown;
  • Building roadmaps and schedules ensuring delivery timelines are met; and,
  • Managing the introduction of change in process by collaborating with stakeholders.

Learn more about how we work:
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:
All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.
For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.
Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines:
For positions in California, Colorado, District of Columbia, Hawaii, Maryland, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information:

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What are PwC Perks + Benefits

PwC Benefits Overview

We offer a comprehensive, flexible and competitive benefits program. It provides access to programs that can be tailored to meet the personal health and financial well-being needs of our partners, staff and their families. It also provides resources and programs to help staff pursue their professional goals and support their personal and family needs.

Volunteer in local community
Partners with nonprofits
Open door policy
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
Flexible work schedule
Remote work program
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance + Wellness
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Transgender health care benefits
Financial & Retirement
401(K) matching
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Fertility benefits
Vacation + Time Off
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Hardship benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Meditation space
Mother's room
Professional Development
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications
Personal development training

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