ZCX Consulting Solution Engineering Manager

ZCX Consulting Solution Engineering Manager

What you can expect

Zoom is hiring a Solution Engineering Manager for its Contact Center CSE organization. The ideal candidate will be a dynamic leader with great CCaaS experience to grow and scale the Americas Commercial and Vertical Customer Experience CSE teams. Responsibilities include leading a team of Consulting Solutions Engineers, fostering a culture of trust and improvement, and overseeing recruitment and onboarding. The role involves partnering with Sales Leaders on strategy, coverage models, and execution. You will also collaborate with SE leaders to implement a successful regional specialist SE strategy.

About the Team

Zoom is expanding its global Contact Center Solution Engineering team. We are seeking individuals with a passion for customer success, team building, and Contact Center technology. Consulting Solution Engineers act as experts in Zoom’s Contact Center solutions, leading the technical side of the CX sales cycle in partnership with sales teams. The role supports customers in enhancing their contact centers while contributing to the growth of Zoom’s next billion-dollar business.

What we’re looking for

• 7+ years experience in Solution Engineering within Customer Experience (CX), CCaaS environment.
• 2+ years leading a technical pre-sales organization.
• Have proven ability to engage, retain and develop a high performing team.
• Have experience with Healthcare, Higher Education and Government industries.
• Bias for leading from the front and digging in alongside your team.
• Have experience working with customers to drive business outcomes and address complex solution requirements.
• Understand multi-vendor solution architectures; both on-premises and cloud.
• Have excellent verbal and written communication skills, including ability to present to customers and key decision makers.
• Demonstrate the ability to collaborate closely with customers and internal management, sales representatives, and product teams
• Have the ability to discuss Business Objectives, Business Outcomes, TCO and Return on Investment with customers

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.