As Customer Success Manager II at Tempus, you'll lead a team focused on delivering exceptional customer experiences. Responsibilities include driving strategic initiatives, ensuring operational excellence, and resolving complex issues. You will mentor staff, utilize data analysis for performance improvement, and collaborate with various departments to enhance service delivery.

The Customer Success Representative at Tempus will serve as the main point of contact for healthcare providers, helping manage client interactions, ensuring customers receive necessary supplies and information, and addressing any order issues. The role focuses on delivering exceptional customer service while maintaining accurate documentation and fostering strong relationships with clients.

The Patient Billing & Outreach Specialist manages patient billing processes and conducts outreach to assist patients in understanding their financial responsibilities. Responsibilities include communicating billing details, resolving issues, coordinating financial aid, and ensuring compliance with healthcare regulations.