The Vice President of Quality and Customer Satisfaction will lead the strategy for exceptional customer experience and quality assurance. Responsibilities include developing a comprehensive strategy, overseeing governance and KPIs, ensuring high standards in product lifecycle quality, addressing customer concerns, and promoting a customer-centric culture throughout the organization.

Provide technical assistance and customer support for LiftMaster Commercial Product lines. Process orders, returns, and pricing inquiries. Utilize SAP and CRM for exceptional customer experience. Maintain product knowledge and confidentiality. Contribute to team projects as needed.