The Quality Specialist is responsible for workforce management forecasts, staffing schedules, quality control monitoring, and staff training. They analyze trends to improve productivity and ensure compliance with policies. The role involves data analysis, report generation, and supporting agents and supervisors with operational efficiency.

The Support Specialist will provide exceptional customer service, guiding clients through the healthcare reimbursement system. Responsibilities include educating members, resolving issues, and ensuring satisfaction. The role involves managing member interactions, utilizing online tools, and protecting sensitive information. Training will be provided, and adherence to schedules is essential.