Design, develop, and deliver training programs for contact center teams to ensure they exceed member and customer expectations. Responsible for creating engaging training materials, conducting training sessions, assessing performance, and collaborating with other teams to align training initiatives with organizational goals.

Senior Customer Success Manager at Carrot Fertility responsible for supporting new and existing customers, ensuring retention, increasing engagement, and maintaining high satisfaction levels. Develop customer success strategies and best practices for mid-market customers. Proactively source opportunities for relationship expansion and customer success acceleration.