Senior Manager in Identity & Fraud Experience responsible for creating a high-quality support experience for members, driving continuous process improvement initiatives, and maintaining regulatory compliance. Develop recommendations for process improvements, new standards, and tooling enhancements to enhance member satisfaction. Partner with various teams for project management and operationalization of recommendations.

Manager on the Voice of the Member Team responsible for gathering and analyzing member feedback to drive experience improvements. Lead cross-functional collaboration to enhance member experience and drive strategic decision-making. Manage team development and cultivate a culture of member obsession at Chime.

Hiring a Senior Manager, Product Compliance to lead compliance efforts for consumer financial products and services, ensuring adherence to regulations. Responsibilities include overseeing compliance risk management, internal change management, and maintaining relationships with internal and external partners. Requires 12+ years of experience in credit, payments, or consumer banking products, leadership skills, and knowledge of consumer protection laws.